Family Resource Network Coordinator

YWCA Calgary; Calgary; On-site; CAD 68,000 - 90,000; Full time

Benefits offered by this job

Benefits including EAP

Paid time off

Vacation days

Personal days

Sick days

Birthday leave

Job summary

YWCA Calgary is seeking a Network Coordinator to strengthen the City Centre FRN by building partnerships, coordinating referrals, and improving access to services for children, youth, and families. You will manage data collection, reporting, and community outreach while ensuring equitable service delivery across partner agencies and schools.

The role involves 37.5 hours per week, regular travel within the Calgary service area, and collaboration with the FRN Supervisor and Family Supports

Qualifications

• Bachelor’s degree in a relevant field is required.
• At least three years of experience in community development, program coordination, partnership development, or human services.

Responsibilities

• Coordinate and strengthen relationships with network partners, school authorities, community organizations, and other stakeholders to support a connected system of services for children, youth, and families.
• Plan and facilitate regular network meetings, joint planning activities, and community discussions that support collaboration, information sharing, and problem solving.
• Maintain partnership agreements, communication processes, and referral pathways to support clear and consistent service coordination across the network.
• Work closely with the Family Supports Navigator and network partners to support family access to coordinated services, clarify referral pathways, identify barriers, and strengthen handoffs between FRN Hub, partner agencies, schools, and community supports.
• Share family access trends, service barriers, and emerging needs with the FRN Supervisor and network partners to improve planning, coordination, and service response.
• Represent the Family Resource Network at community meetings, events, coalitions, and stakeholder forums to increase awareness of available services.
• Coordinate outreach activities and communication initiatives that promote a strong and recognizable network presence throughout the service area.
• Build and maintain partnerships with schools and community organizations to support timely access to services and resources for families.
• Serve as an initial point of contact for families accessing the FRN Hub by providing general information about available programs and connecting families to the Family Supports Navigator or appropriate community supports when more direct navigation is needed.
• Coordinate network data collection and reporting processes to ensure funder requirements and timelines are met.
• Monitor network outcomes, referral trends, service gaps, and partner feedback to identify opportunities for improvement.
• Prepare reports, summaries, and presentations that demonstrate network activities, outcomes, and community impact

Skills

Facilitation

Meetings coordination

Stakeholder engagement

Partnership development

Data collection & reporting

Community outreach

Referral pathway coordination

Education

Bachelor’s degree in Social Work, Human Services, Community Development, Child & Youth Care, Education, or related field

Job description

The FRN Network Coordinator strengthens and coordinates the City Centre Calgary Family Resource Network by building collaborative partnerships, supporting service integration, and improving access to services and supports for children, youth, and families across the network. Reporting to the FRN Supervisor, this position leads to network engagement, community outreach, school partnerships, referral pathway coordination, data collection, evaluation, and reporting.

The FRN Network Coordinator serves as a key liaison between families, network partners, schools, community stakeholders, and service providers to promote a connected and responsive system of support. Working closely with the Family Supports Navigator, the Coordinator helps strengthen referral pathways, identify service gaps and barriers, enhance coordination across partners, and support equitable access to services for families throughout the City Centre Calgary FRN.

This position typically works 37.5 hours per week and is based at the YWCA Calgary Hub. The role requires regular travel throughout the Calgary service area to attend meetings, outreach events, schools, and partner locations.

What We Offer

• Truly rewarding work; contribute to lasting, positive change for individuals and our community
• A supportive team environment and opportunities for professional development
• Comprehensive benefits including an employee assistance plan
• Paid time off (for eligible roles; prorated based on start date) includes:
  • 3 weeks of paid vacation
  • 6 personal days
  • 12 sick days
  • A paid day off to celebrate your birthday

What You'll Do

• Coordinate and strengthen relationships with network partners, school authorities, community organizations, and other stakeholders to support a connected system of services for children, youth, and families
• Plan and facilitate regular network meetings, joint planning activities, and community discussions that support collaboration, information sharing, and problem solving
• Maintain partnership agreements, communication processes, and referral pathways to support clear and consistent service coordination across the network
• Work closely with the Family Supports Navigator and network partners to support family access to coordinated services, clarify referral pathways, identify barriers, and strengthen handoffs between the FRN Hub, partner agencies, schools, and community supports
• Share family access trends, service barriers, and emerging needs with the FRN Supervisor and network partners to improve planning, coordination, and service response
• Represent the Family Resource Network at community meetings, events, coalitions, and stakeholder forums to increase awareness of available services
• Coordinate outreach activities and communication initiatives that promote a strong and recognizable network presence throughout the service area
• Build and maintain partnerships with schools and community organizations to support timely access to services and resources for families
• Serve as an initial point of contact for families accessing the FRN Hub by providing general information about available programs and connecting families to the Family Supports Navigator or appropriate community supports when more direct navigation is needed
• Coordinate network data collection and reporting processes to ensure funder requirements and timelines are met
• Monitor network outcomes, referral trends, service gaps, and partner feedback to identify opportunities for improvement
• Prepare reports, summaries, and presentations that demonstrate network activities, outcomes, and community impact

Qualifications

• Bachelor’s degree in Social Work, Human Services, Community Development, Child and Youth Care, Education, or related field required
• At least three years of experience in community development, program coordination, partnership development, or human services

What You’ll Bring

• Experience facilitating meetings, collaborative initiatives, and stakeholder engagement activities
• Experience coordinating projects, reporting processes, and community outreach initiatives
• Experience collecting, analyzing, and reporting data to support program outcomes, funder reporting, and continuous improvement
• Knowledge of child, youth, and family-serving systems and community resources
• Understanding collaborative service delivery, referral processes, and community-based supports
• Knowledge of principles related to family‑centred, culturally responsive, and trauma‑informed practice
• Strong relationship building, facilitation, and stakeholder engagement skills

YWCA Calgary is committed to providing an equitable, diverse, and inclusive workplace where all employees, volunteers and clients feel valued and respected, whatever their race, religious beliefs, colour, gender, gender identity, gender expression, sexual orientation, disability, age, ancestry, or place of origin.