Family Resource Navigator - Neuromotor/Inpatient programs (ON, Toronto)

Holland Bloorview Kids Rehabilitation Hospital; Toronto; On-site; CAD 80,000 - 100,000; Part time

Job summary

A large pediatric rehabilitation hospital in Canada is seeking a Family Resource Navigator. This role involves supporting families in accessing resources and assistance in a dynamic healthcare environment. The ideal candidate has a Bachelor’s degree in a relevant field and experience in healthcare settings. This position requires excellent communication skills, the ability to work independently, and a flexible schedule. Join us to make a meaningful impact on families' lives.

Benefits

Competitive compensation

Ongoing learning and professional growth

Qualifications

• Experience in healthcare setting preferred.
• Ability to have a flexible work schedule including some evenings.
• Experience in completing government funding applications.

Responsibilities

• Assist families in finding and utilizing resources.
• Provide assistance with form completion and document gathering.
• Support clients and families receiving neuromotor services.

Skills

Excellent written and verbal communication skills

Ability to work independently

Problem-solving skills

Time and task management skills

Ability to collaborate with different disciplines

Education

Bachelor’s degree in social service or healthcare related field

Job description

Overview

Join us in building a world of possibility! Holland Bloorview Kids Rehabilitation Hospital is Canada’s largest pediatric rehabilitation hospital, and a top 40 Canadian research hospital. Serving over 8,500 families annually in both inpatient and outpatient programs and services, Holland Bloorview is renowned for its expertise in partnering with clients and families to provide exceptional care and is the only organization to ever achieve 100 per cent in three successive quality surveys by Accreditation Canada.

Holland Bloorview’s vision is to support the most meaningful and healthy futures for all children, youth and families. We are an academic hospital, fully affiliated with the University of Toronto. All clinical staff are expected to contribute to the academic agenda through one or more of the following activities: supervising students, teaching, academic service, scholarship and research. Holland Bloorview has won numerous awards including Greater Toronto's Top Employers, Canada's Top Employers for Young People and Canada's Most Admired Corporate Cultures. We offer an inspiring, inclusive, innovative, and collaborative work environment with competitive compensation and benefit packages and programs that support ongoing learning and professional growth.

Responsibilities

The family resource navigator supports the work of the ambulatory care (Neuromotor) and inpatient teams (Brain Injury Rehab Team, Complex Continuing Care team, Specialized Orthopedic and Developmental Rehab team) by assisting families in finding and utilizing resources available to them. This service supports Holland Bloorview both ambulatory and inpatient parents/caregivers and clients who require help to apply for resources that can address their healthcare-related costs, as well as other specific needs.

The resource navigator provides assistance with form completion and the gathering of documents in order to apply for several different types of resources. The resource navigator will have the ability to connect with clients and families using a strength-based and solution-focused approach and to recognize their unique needs.

This is a combined position, supporting clients and families in both inpatient and ambulatory neuromotor services. The role structure is as follows: 0.4 FTE (15 hours/week) regular part-time hours in inpatient services, and 0.6 FTE (22.5 hours/week) temporary part-time hours for a period of six months in neuromotor services, with the possibility of extension.

The successful candidate will help with the creation and implementation of this role in ambulatory care with an opportunity to provide clients and families with support.

Inpatient: This role will report to the Clinical Operations Manager – Complex Continuing Care, but provides support across all three inpatient teams.

Neuromotor: The resource navigator supports clients and families receiving neuromotor services. This role will report to the Clinical Operations Manager - Neuromotor, Selective Dorsal Rhizotomy.

Requirements

• Bachelor’s degree in a social service (Social Work preferred) or healthcare related field (the following may substitute: a college diploma in a social service or healthcare related field with an additional two (2) years of directly related experience).
• Experience in healthcare setting (preferred)
• Ability to work effectively/collaborate with many different disciplines/co-workers
• Ability to have a flexible work schedule including some evenings
• Experience in completing government funding applications: Assistance for Children with Severe Disabilities (ACSD), Special Services at Home (SSAH), Ontario Disability Support Program (ODSP), etc.
• Knowledge and experience in accessing other types of resources: Easter Seals, Wheel-Trans applications, charitable foundations (Jennifer Ashleigh, etc).
• Ability to anticipate next steps, be proactive and collaborate with team members
• Ability to use integrated technology platforms and virtual care coordination tools
• Ability to use good judgment and problem-solving skills, able to effectively respond to difficult situations and resolve conflicts
• Ability to work independently in a fast-paced environment
• Excellent written and verbal communication skills
• Ability to organize and prioritize workload; effective time and task management skills in achieving program initiatives and priorities
• Ability to successfully complete tasks with little or no supervision.