Family Counsellor – Notre-Dame Cemetery

Roman Catholic Episcopal Corporation of Ottawa, The; Ottawa; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a compassionate Family Counsellor to join their team at Notre-Dame Cemetery. This permanent full-time role involves welcoming families, making sales of interment rights, and ensuring excellent customer service. The ideal candidate will have strong communication skills in both official languages and a background in customer service. This is a unique opportunity to make a meaningful impact in a supportive environment while working collaboratively with a dedicated team. If you have a passion for helping others and a commitment to dignity and respect, we encourage you to apply.

Qualifications

• 2 years of experience in customer service and sales.
• Ability to communicate in both English and French.

Responsibilities

• Greet clients and families at the Cemetery.
• Make sales and prepare required contracts.
• Coordinate cemetery services with the maintenance team.

Skills

Customer Service

Fluency in French

Communication Skills

Compassion and Dignity

Accounting Knowledge

Initiative

Education

High School Diploma

Post-Secondary Education in Related Field

Tools

Microsoft Office

Sage 50

Job description

Reporting to : The Director of the cemetery or his delegate

Summary:

Notre-Dame Cemetery (455 Montréal Rd, Ottawa, ON K1K 0V2) is currently seeking a Family Counsellor.

The purpose of this position is to provide a welcome to families, to make sales of interment rights, cemetery and funeral services, and supplies, to ensure that the administrative follow-up of the sales as well as the document management of the sales is also guaranteed.

Specific Duties:

Customer Relations

• Greet clients and families who come to the Cemetery
• Make sales and prepare required contracts
• Make appointments and organize schedules
• Coordinate cemetery services with the maintenance team
• Answer the phone and correspondence and follow up on them
• Participate in the updating of the computerized data system to ensure efficient follow-up of sales
• Answer the phone in support of the reception if needed
• Occasionally occupy the front desk position

Required Skills:

• High school diploma, post-secondary education in a related field is an asset
• Good knowledge of accounting
• Fluent in French, both written and spoken
• Ability to communicate orally and in writing in both official languages (English and French)
• Proficiency in Microsoft Office
• Knowledge of Sage 50 is an asset
• 2 years of experience in a similar field and/or 2 years of experience in customer service and sales
• Ability to demonstrate great compassion and dignity
• Ability to work alone and as part of a team
• Initiative
• Have good communication skills and a strong sense of customer service
• Knowledge of the Catholic Church and its teachings is an asset

NOTE: The successful candidate must be able to obtain a sales representative’s license issued by the Bereavement Authority of Ontario (BAO) which includes a criminal records check.

Conditions:

• Permanent full-time position at 40 hours per week (including a 30-minute unpaid lunch break)
• 8:00 a.m. to 4:00 p.m. Monday to Friday (Saturdays on occasion)

As per the current collective agreement

How to apply:

• Send a cover letter and resume with your name and position title in the subject line of your email to [e-mail] .
• Only candidates selected for an interview will be contacted.
• The role will remain posted until the right candidate is selected

In compliance with the Accessibility for Ontarians with Disabilities Act (AODA), the Archdiocese of Ottawa-Cornwall provides reasonable accommodations to individuals with disabilities. If contacted for an interview, applicants should make any accommodation needs known at that time.

Welcome to the Archdiocese