Fairmont Jasper Alberta Park Lodge Concierge

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Concierge to enhance guest experiences at their renowned lodge. In this engaging role, you will anticipate guests' needs, provide personalized service, and assist with a variety of arrangements, ensuring every visitor has a memorable stay. Your expertise in local attractions and exceptional customer service skills will be invaluable as you cater to both VIP guests and general visitors alike. Join a dynamic team that values your contributions and offers opportunities for personal growth and development within a global hospitality network. This is your chance to thrive in a vibrant environment where every day brings new challenges and rewards.

Benefits

Dental care

Discounted or free food

Employee assistance program

Extended health care

On-site gym

On-site parking

Paid time off

Subsidized staff accommodation

Employee travel program

Wellness program

Qualifications

• Previous customer and administrative experience required.
• Valid Alberta driver's license and Pro Serve certification preferred.

Responsibilities

• Assist guests with reservations and special requests.
• Provide personalized service to VIP guests and manage their preferences.
• Promote hotel services and assist with on-site and off-site activities.

Skills

Customer service

Administrative skills

Communication skills

Knowledge of local attractions

Pro Serve certification

Education

High School Diploma

Tools

Microsoft Windows applications

Property Management Systems

Open Table

Kipsu text messaging system

Job description

Fairmont Jasper Alberta Park Lodge Concierge

Fairmont Jasper Park Lodge Alberta
From $19.60 an hour - Permanent, Full-time

Job details
Pay: From $19.60 an hour
Job type: Permanent, Full-time
Shift and schedule: 8 hour shift, Overtime, Weekends as needed

Location: Alberta

Benefits:
Dental care
Discounted or free food
Employee assistance program
Extended health care
On-site gym
On-site parking
Paid time off

Full job description:
The knowledge of a great Concierge is the expectation of our guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate the guests' needs and make informed suggestions will ensure they have a truly memorable stay.

Your Job Duties Include:

1. Assist guests with mail, messages, and any plans or arrangements they require including onsite and offsite activities.
2. Promote and sell the services and concessions within the Hotel as well as services offered by suppliers.
3. Assist guest with dining reservations and handling group/special occasions dining needs.
4. Provide personalized and specialized service to VIP guests of the Hotel through pre-arrival emails, communication and follow up throughout stay and post-departure.
5. Assist with VIP Concierge / Butler duties which include corresponding with guests by phone and email prior to arrival in a professional and timely manner.
6. Contact arriving elite ALL members (Gold / Platinum/ Diamond / Limitless) prior to arrival. Personalize pre–arrival email, review and action preferences from ACDC, review room blocking, and ensure all earned privileges are extended consistently.
7. Other duties as assigned.

Qualifications:

Your experience and skills include:

1. Previous customer related experience required.
2. Previous administrative experience required.
3. Valid Alberta driver’s license required.
4. Excellent knowledge of Fairmont Jasper Park Lodge, the town of Jasper, and local attractions preferred.
5. Computer literate in Microsoft Window applications an asset.
6. Previous experience with Property Manager and, Open Table and Kipsu text messaging system an asset.
7. Pro Serve certification an asset.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:
Subsidized staff accommodation assistance provided.
One complimentary meal per shift in our staff cafeteria.
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide.
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability).
Comprehensive wellness platform for employee mental health and wellbeing support.
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course.
Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events.
Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor.

Job Types: Full-time, Permanent

Benefits:
Dental care
Discounted or free food
Employee assistance program
Extended health care
On-site gym
On-site parking
Paid time off
Wellness program

Schedule:
8 hour shift, Day shift, Evening shift, Holidays, Overtime, Weekends as needed

Work Location: In person

Expected start date: 2025-04-22