Fairmont Gold Supervisor/ VIP Concierge

Fairmont Hotels & Resorts; Banff; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join Fairmont Banff Springs as a Fairmont Gold Supervisor/VIP Concierge to enhance guest experiences in a spectacular alpine setting. With a focus on providing exceptional service, you'll play a crucial role in ensuring guests have unforgettable stays. This position offers great professional growth and various benefits, including subsidized accommodation and meals.

Benefits

Subsidized staff accommodation

Complimentary meal per shift

Comprehensive benefits package

Employee travel program

Access to discounts at Fairmont properties worldwide

Qualifications

• Minimum 1 year of front desk supervisory experience preferred.
• Previous experience in guest recovery with excellent recovery skills.
• Clean driving record and Class 5 license.

Responsibilities

• Provide guest excellence and act as a liaison between the hotel and guests.
• Ensure food and beverage standards are met daily.
• Coordinate all phases of the guests' stays for VIPs.

Skills

Guest Service

Attention to Detail

Communication

Education

Degree or Diploma in Hospitality Management

Graduate of Hotel Management or Hospitality program

Tools

Micros-Opera PROPERTY Manager

Microsoft Office Suite

Job description

Join to apply for the Fairmont Gold Supervisor/ VIP Concierge role at Fairmont Hotels & Resorts

3 days ago Be among the first 25 applicants

Join to apply for the Fairmont Gold Supervisor/ VIP Concierge role at Fairmont Hotels & Resorts

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Are you ready to take guest service to the next level? At Fairmont Banff Springs, we’re seeking a dedicated Fairmont Gold Supervisor & VIP Concierge to join our elite team. You'll play a crucial role in ensuring our guests experience exceptional service and unforgettable stays in our luxurious “hotel within a hotel.”

Successful applicants will be matched to available positions based on previous relevant work experience.

Starting Rate

Fairmont Gold Supervisor - $24.26 per hour

VIP Concierge - $25.28 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years.

Job Duties Include

Fairmont Gold Supervisor

• Provide excellence in guest service and act as liaison between the hotel and our guests, always responding to guest requests and concerns in a personal, prompt, and courteous manner with the ability to think “outside the box”
• Demonstrate a commitment to provide warm, anticipated service to exceed the needs and expectations of our discerning guests by providing a personalized curated guest experience.
• Must be able to perform all front desk duties including but not limited to accurately post all charges, assist with check in/out procedures, auditing and reporting.
• Review all Fairmont Gold reservations ensuring accuracy, and that all standards are met.
• Provide exceptional concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, and other available services/excursions
• Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP's
• Ensure food and beverage standards are adhered to on a daily basis while continually raising the bar of service excellence; assisting Lounge Attendants when needed
  
  

VIP Concierge

• Assist in coordinating all phases of the guests stay from pre-arrival, arrival and follow up after departure to ensure the highest level of guest service and a seamless experience is provided
• Assist VIP and high profile guests with preparation of activity itineraries and ground transportation when applicable
• Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
• To provide a courteous and professional service at all times, utilizing our Concierge Service Essentials to turn moments into memories for our guests
• To offer assistance to all guests in making reservations and arrangements for dining, activities and tours; for example, horseback riding, limousine services, theatre tickets, sporting events
• To provide correct and accurate information on tourist sites and activities, including being well versed in their individual company policies and procedures
• To log reservations, create confirmations and itineraries, provide information and be well versed on the ALICE application
  
  

Qualifications

Your Skills & Qualifications:

Fairmont Gold Supervisor

• Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred
• Excellent knowledge of Micros-Opera PROPERTY Manager, word and excel
• Excellent written and verbal skills with a high attention to detail required
• Previous working experience in Royal Service and or dealing with guest recovery with excellent recovery asset
• Graduate of Hotel Management or Hospitality program an asset
  
  

VIP Concierge

• Minimum 2 year’s previous Hotel experience in Front Office, Guest Services, Concierge or Royal Service
• Les Clefs d’Or membership an asset, or are currently working towards membership
• Degree or Diploma in Hospitality Management is an asset
• Food & Beverage Experience an asset
• Excellent knowledge of Micros-Opera PROPERTY Manager
• Strong working Knowledge of Microsoft Office Suite including Outlook, Word, Excel, Publisher
• Complete knowledge of all hotel’s facilities and tourist attractions/ activities in the Town of Banff
• Clean driving record and Class 5 license
  
  

Additional Information

Job Perks & Benefits

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
  
  

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

Referrals increase your chances of interviewing at Fairmont Hotels & Resorts by 2x

Get notified about new Supervisor jobs in Banff, Alberta, Canada.

Bar Manager - Banff Hospitality Collective

Banff, Alberta, Canada CA$19.00-CA$19.00 2 weeks ago

Seasonal Assistant General Manager - Lupo Italian

Banff, Alberta, Canada CA$19.00-CA$19.00 1 day ago

Seasonal Assistant General Manager - Chuck's Steakhouse

Assistant General Manager - Pizzeria Sophia

Front Desk Supervisor, Mount Royal Hotel

Housekeeping Assistant Supervisor - Summer 2025

Maintenance Supervisor - WorldMark Canmore Resort

Team Lead - Licensed Practical Nurse $1500 Sign On Bonus

Hospitality Territory Sales and Service Manager

Hospitality Territory Sales and Service Manager

Hospitality Territory Sales and Service Manager

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.