Fairmont Gold Supervisor / VIP Concierge

AccorHotel; Banff; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join the elite team at Fairmont Banff Springs as a Fairmont Gold Supervisor & VIP Concierge. In this full-time position, you'll ensure exceptional guest service, overseeing front desk operations and coordinating personalized guest experiences in a luxurious setting. Benefit from subsidized accommodation, meals, and comprehensive health benefits while advancing your hospitality career in the beautiful Banff area.

Benefits

Subsidized on-site staff accommodation

One free meal per shift

Comprehensive benefits including Medical, Vision, Dental

Defined Contribution Pension Plan with employer match

Employee travel discounts

Exclusive travel programs and resort discounts

Qualifications

• Minimum 1 year of Front Desk supervisory experience preferred.
• At least 2 years in hotel Front Office or Guest Services.
• Strong communication skills with attention to detail.

Responsibilities

• Provide excellence in guest service and act as liaison with guests.
• Perform front desk duties including check-in/check-out procedures.
• Coordinate arrival and departure experiences for guests.

Skills

Customer Service

Leadership

Hospitality

Education

Degree or Diploma in Hospitality Management

Tools

Micros

Opera

PROPERTY Manager

Word

Excel

Job description

Are you ready to take guest service to the next level? At Fairmont Banff Springs, we're seeking a dedicated Fairmont Gold Supervisor & VIP Concierge to join our elite team. You'll play a crucial role in ensuring our guests experience exceptional service and unforgettable stays in our luxurious hotel within a hotel.

Successful applicants will be matched to available positions based on previous relevant work experience.

Starting Rate :

Fairmont Gold Supervisor - $24.26 per hour

VIP Concierge - $25.28 per hour

We recognize tenure through our compensation. Hourly rates increase after six months and yearly to three years.

Job Duties Include :

• Provide excellence in guest service and act as liaison between the hotel and our guests, always responding to guest requests and concerns in a personal, prompt, and courteous manner with the ability to think outside the box.
• Demonstrate a commitment to provide warm, anticipated service to exceed the needs and expectations of our discerning guests by providing a personalized, curated guest experience.
• Perform all front desk duties including but not limited to accurately posting charges, assisting with check-in/check-out procedures, auditing, and reporting.
• Review all Fairmont Gold reservations to ensure accuracy and standards are met.
• Provide exceptional concierge information about local attractions, restaurants, theatres, events, tickets, and other services/excursions.
• Coordinate the arrival and departure experiences of guests, including VIPs, for seamless service.
• Maintain food and beverage standards daily and assist Lounge Attendants when needed.
• Coordinate all phases of the guest’s stay, from pre-arrival to post-departure, ensuring high service levels.
• Assist VIP and high-profile guests with activity itineraries and ground transportation when applicable.
• Empower colleagues to address guest service challenges, track, and follow up on issues for service recovery.
• Provide courteous, professional service at all times, utilizing our Concierge Service Essentials to create memorable moments.
• Assist guests with reservations and arrangements for dining, tours, etc.
• Provide accurate information on tourist sites and activities, being well-versed in policies and procedures.
• Log reservations, create confirmations and itineraries, and be familiar with the ALICE application.

Qualifications :

Your Skills & Qualifications :

• Minimum 1 year of previous Front Desk supervisory experience in a large hotel preferred.
• Excellent knowledge of Micros, Opera, PROPERTY Manager, Word, and Excel.
• Strong communication skills with high attention to detail.
• Experience in guest recovery and Royal Service preferred.
• Graduate of Hotel Management or Hospitality program is an asset.
• At least 2 years of hotel experience in Front Office, Guest Services, Concierge, or Royal Service.
• Les Clefs d'Or membership or working towards it is an asset.
• Degree or Diploma in Hospitality Management is an asset.
• Food & Beverage experience is an asset.
• Knowledge of local attractions and tourist activities in Banff.
• Clean driving record and Class 5 license.

Additional Information :

• Subsidized on-site staff accommodation for full-time employees.
• One free meal per shift in staff cafeteria; additional meals for $4.
• Comprehensive benefits including Medical, Vision, Dental, and extended benefits.
• Defined Contribution Pension Plan with up to 5% employer match.
• Employee travel discounts and room rates at Fairmont & Accor properties worldwide.
• Exclusive travel programs and resort discounts.

Visa Requirements : Must be legally eligible to work in Canada. The hotel cannot assist with work authorization.

APPLY TODAY : Join us at Fairmont Banff Springs and explore extraordinary career opportunities! We support accommodations for applicants with disabilities during the application and interview process. Please contact us in confidence for assistance.

Employment Type : Full-time

Key Skills : Restaurant Experience, Customer Service, Hospitality, Management, Mediation, Guest Services, Merchandising, Leadership, Mentoring, Supervising