Fairmont Gold Manager

Fairmont; Lake Louise; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Subsidized staff accommodation

Complimentary meal per shift

Comprehensive benefits package

Defined Contribution Pension Plan

Employee travel program

Mountain Explorer Travel Program

Career development opportunities

Job summary

Fairmont Chateau Lake Louise is seeking a Fairmont Gold Manager to lead the daily luxury operation, ensuring elevated service, impeccable presentation, and seamless Lounge and F&B execution.

You will mentor a high-performing team, partner with Front Office, F&B, and Housekeeping, and safeguard Gold's exclusivity while delivering personalized experiences from pre-arrival to departure and guest recognition at the highest level.

Qualifications

• Minimum 2 years of previous Hotel/Resort Rooms Division leadership or management required.
• Familiarity with Forbes auditing processes and standards.
• Proven record of exceeding guest expectations.
• Leadership skills including team management and supervision.
• Written and verbal communication skills.
• Strong interpersonal and organizational skills.
• Ability to work under pressure and manage multiple tasks/projects.
• Operational knowledge of Property Manager systems (asset).
• Proficiency in Microsoft Office Suite (asset).
• Diploma or degree in Hospitality Management (asset).

Responsibilities

• Lead the daily Fairmont Gold operation, ensuring luxury standards, personalized service, and operational excellence are consistently delivered.
• Own the overall Fairmont Gold experience, with uncompromising attention to product, presentation, ambiance, and service detail.
• Lead by example, setting high standards of professionalism, discretion, hospitality, and guest service.
• Direct daily operational priorities and accountability while ensuring seamless Lounge and F&B execution with In Room Dining and Food & Beverage.
• Ensure the team demonstrates exceptional destination and hotel knowledge to deliver confident, personalized recommendations.
• Own the Fairmont Gold guest journey from pre-arrival through departure, anticipating preferences, VIP requirements, and special occasions.
• Review reservations and guest profiles daily to ensure personalized details and requests are flawlessly executed.
• Champion innovative experiences that surprise and delight guests while reinforcing the exclusivity of Fairmont Gold.
• Take full ownership of guest concerns, ensuring discreet recovery, timely resolution, follow-up, and documentation.
• Leverage guest and Colleague feedback and performance insights to continuously improve Forbes, TrustYou, EES, and LQA results.

Skills

Leadership

Guest service

Communication

Team development

Organizational skills

Pressure handling

Problem solving

Forbes auditing knowledge

Property Manager systems

Microsoft Office

Education

Hospitality Management degree/ diploma

Forbes auditing familiarity

Tools

Property Manager systems

Microsoft Office

Job description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

Fairmont Gold is a distinguished “hotel within a hotel,” offering an elevated, highly personalized experience for discerning leisure and business travelers. The Fairmont Gold Manager is the ambassador and guardian of this distinctive luxury experience, ensuring every element of the guest journey reflects the highest standards of service, sophistication, and attention to detail. Combining luxury service leadership, guest recognition, people development, and operational excellence, the Fairmont Gold Manager drives the performance and evolution of Fairmont Gold while protecting its exclusivity and integrity. Through strong leadership and an uncompromising commitment to quality, every guest feels genuinely known, valued, and exceptionally cared for.

Fairmont Gold Manager is the ambassador and guardian of this distinctive luxury experience, ensuring every element of the guest journey reflects the highest standards of service, sophistication, and attention to detail. Combining luxury service leadership, guest recognition, people development, and operational excellence, the Fairmont Gold Manager drives the performance and evolution of Fairmont Gold while protecting its exclusivity and integrity. Through strong leadership and an uncompromising commitment to quality, every guest feels genuinely known, valued, and exceptionally cared for.

Luxury Operations & Service Excellence

• Lead the daily Fairmont Gold operation, ensuring luxury standards, personalized service, and operational excellence are consistently delivered.
• Own the overall Fairmont Gold experience, with uncompromising attention to product, presentation, ambiance, and service detail.
• Lead by example, setting high standards of professionalism, discretion, hospitality, and guest service.
• Direct daily operational priorities and accountability while ensuring seamless Lounge and F&B execution with In Room Dining and Food & Beverage.
• Ensure the team demonstrates exceptional destination and hotel knowledge to deliver confident, personalized recommendations.
• Own the Fairmont Gold guest journey from pre-arrival through departure, anticipating preferences, VIP requirements, and special occasions.
• Review reservations and guest profiles daily to ensure personalized details and requests are flawlessly executed.
• Champion innovative experiences that surprise and delight guests while reinforcing the exclusivity of Fairmont Gold.
• Take full ownership of guest concerns, ensuring discreet recovery, timely resolution, follow-up, and documentation.
• Leverage guest and Colleague feedback and performance insights to continuously improve Forbes, TrustYou, EES, and LQA results.

Guest Experience & Personalization

• Ensure Fairmont Gold rooms, Lounge, reception, guest floors, and supporting areas consistently meet or exceed Fairmont, FHR, Forbes, and LQA standards.
• Build strong partnerships with Front Office, Food & Beverage, Housekeeping, and key departments to deliver a seamless Fairmont Gold experience, protecting its exclusivity and integrity.
• Establish clear cross-functional expectations and accountability for Fairmont Gold service, product, and operational requirements.
• Act as the property-wide ambassador for Fairmont Gold, strengthening its positioning, standards, and service expectations across the hotel.
• Maintain strategic relationships with Fairmont Gold counterparts, luxury hotels, and hospitality partners to share best practices and elevate the operation.

Leadership & Team Development

• Lead, inspire, and develop a high-performing Fairmont Gold team with a clear focus on luxury service excellence, ownership, and operational discipline.
• Recruit, onboard, train, coach, recognize, and develop Colleagues, building a culture of accountability, engagement, confidence, and continuous improvement.
• Ensure every Colleague has the knowledge, tools, resources, and coaching required to deliver exceptional service and confidently represent the Fairmont Gold brand.
• Establish clear performance expectations and actively manage service standards, productivity, colleague performance, and development opportunities.
• Build strong relationships across the hotel and influence supporting teams to create one seamless, highly coordinated Fairmont Gold guest experience.

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Qualifications

• Minimum 2 years of previous Hotel/Resort Rooms Division leadership or management required
• Familiarity with Forbes auditing processes and standards
• Proven record of exceeding guest expectations
• Leadership skills including team management and supervision
• Written and verbal communication skills
• Strong interpersonal and organizational skills
• Ability to work under pressure and manage multiple tasks/projects
• Operational knowledge of Property Manager systems (asset)
• Proficiency in Microsoft Office Suite (asset)
• Diploma or degree in Hospitality Management (asset)

Visa Requirements

Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affimation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [emailprotected]

Our Commitment to Diversity & Inclusion

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

#CWMRLeadership

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