Fairmont Gold Manager
Fairmont Hotels & Resorts
Stand out for this role — generate a tailored resume and cover letter in about a minute.
Benefits offered by this job
Job summary
Fairmont Chateau Lake Louise seeks a Fairmont Gold Manager to lead the luxury lounge and guest experience, driving Forbes-LQA standards with discretion and hospitality excellence. You will develop a high-performing team, maintain guest recognition, and ensure seamless operations from pre-arrival to departure, delivering personalized, world-class service.
This leadership role requires strong partnership across departments, strategic thinking, and a passion for creating memorable experiences in a
Qualifications
- 2+ years in hotel/resort rooms division leadership or management.
- Familiar with Forbes-LQA auditing processes and standards.
- Proven track record of exceeding guest expectations.
- Strong leadership, team management and supervision.
- Excellent written and verbal communication skills.
- Strong interpersonal and organizational abilities.
- Ability to work under pressure and manage multiple tasks.
- Operational knowledge of property management systems.
Responsibilities
- Lead the daily Fairmont Gold operation, ensuring luxury standards and service excellence.
- Own the overall Fairmont Gold experience, focusing on product, presentation and guest care.
- Lead by example with discretion, professionalism and hospitality.
- Direct daily priorities and ensure seamless lounge and F&B execution.
- Ensure staff have destination knowledge to offer personalized recommendations.
- Own guest journey from pre-arrival to departure with VIP considerations.
- Review reservations and profiles daily to deliver personalized requests.
- Champion innovative experiences to reinforce exclusivity.
- Own guest concerns with timely resolution and proper follow-up.
- Use feedback to improve Forbes, TrustYou, EES and LQA results.
- Maintain standards across rooms, lounge, reception and guest floors.
Skills
Education
Tools
Job description
Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!
Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!
Fairmont Gold is a distinguished “hotel within a hotel,” offering an elevated, highly personalized experience for discerning leisure and business travelers. The Fairmont Gold Manager is the ambassador and guardian of this distinctive luxury experience, ensuring every element of the guest journey reflects the highest standards of service, sophistication, and attention to detail. Combining luxury service leadership, guest recognition, people development, and operational excellence, the Fairmont Gold Manager drives the performance and evolution of Fairmont Gold while protecting its exclusivity and integrity. Through strong leadership and an uncompromising commitment to quality, every guest feels genuinely known, valued, and exceptionally cared for
- Luxury Operations & Service Excellence
- Lead the daily Fairmont Gold operation, ensuring luxury standards, personalized service, and operational excellence are consistently delivered.
- Own the overall Fairmont Gold experience, with uncompromising attention to product, presentation, ambiance, and service detail.
- Lead by example, setting high standards of professionalism, discretion, hospitality, and guest service.
- Direct daily operational priorities and accountability while ensuring seamless Lounge and F&B execution with In Room Dining and Food & Beverage.
- Ensure the team demonstrates exceptional destination and hotel knowledge to deliver confident, personalized recommendations.
- Own the Fairmont Gold guest journey from pre-arrival through departure, anticipating preferences, VIP requirements, and special occasions.
- Review reservations and guest profiles daily to ensure personalized details and requests are flawlessly executed.
- Champion innovative experiences that surprise and delight guests while reinforcing the exclusivity of Fairmont Gold.
- Take full ownership of guest concerns, ensuring discreet recovery, timely resolution, follow-up, and documentation.
- Leverage guest and Colleague feedback and performance insights to continuously improve Forbes, TrustYou, EES, and LQA results.
- Ensure Fairmont Gold rooms, Lounge, reception, guest floors, and supporting areas consistently meet or exceed Fairmont, FHR, Forbes, and LQA standards.
- Build strong partnerships with Front Office, Food & Beverage, Housekeeping, and key departments to deliver a seamless Fairmont Gold experience, protecting its exclusivity and integrity.
- Establish clear cross-functional expectations and accountability for Fairmont Gold service, product, and operational requirements.
- Act as the property-wide ambassador for Fairmont Gold, strengthening its positioning, standards, and service expectations across the hotel.
- Maintain strategic relationships with Fairmont Gold counterparts, luxury hotels, and hospitality partners to share best practices and elevate the operation.
- Leadership & Team Development
- Lead, inspire, and develop a high-performing Fairmont Gold team with a clear focus on luxury service excellence, ownership, and operational discipline
- Recruit, onboard, train, coach, recognize, and develop Colleagues, building a culture of accountability, engagement, confidence, and continuous improvement.
- Ensure every Colleague has the knowledge, tools, resources, and coaching required to deliver exceptional service and confidently represent the Fairmont Gold brand.
- Establish clear performance expectations and actively manage service standards, productivity, colleague performance, and development opportunities.
- Build strong relationships across the hotel and influence supporting teams to create one seamless, highly coordinated Fairmont Gold guest experience.
- Minimum 2 years of previous Hotel/Resort Rooms Division leadership or management required
- Familiarity with Forbes-LQA auditing processes and standards
- Proven record of exceeding guest expectations
- Leadership skills including team management and supervision
- Written and verbal communication skills
- Strong interpersonal and organizational skills
- Ability to work under pressure and manage multiple tasks/projects
- Operational knowledge of Property Manager systems (asset)
- Proficiency in Microsoft Office Suite (asset)
- Diploma or degree in Hospitality Management (asset)
You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.
- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affimnation (Lifetime maximum of $10,000) for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
- Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor
Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.
#CWMRLeadership
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
