Fairmont Gold Manager

FAIRMONT; Alberta; On-site; CAD 60,000 - 80,000; Full time

Job summary

A luxury hotel in Canada is seeking a Fairmont Gold Manager to oversee exclusive guest services and operations of a private lounge. The ideal candidate will have at least 2 years of Front Office leadership experience in a luxury setting, strong attention to detail, and the ability to exceed guest expectations. This role offers comprehensive benefits, including subsidized accommodation and a robust benefits package. Come join a passionate team committed to fostering an inclusive environment.

Benefits

Subsidized staff accommodation

One complimentary meal per shift

Comprehensive benefits package

Defined Contribution Pension Plan

Employee travel program

Access to Mountain Explorer Travel Program

Qualifications

• Minimum 2 years experience in Front Office leadership within a Luxury Hotel.
• Comprehensive knowledge of Front Office operations, policies and procedures.
• Operational knowledge and use of Opera and Microsoft Office Suite.

Responsibilities

• Oversee daily operations of the private lounge and guest services.
• Develop an engaged and guest-driven team through recruitment and training.
• Collaborate with concierge teams for personalized guest experiences.
• Handle guest concerns proactively to ensure satisfaction.
• Maintain high standards of Fairmont Gold offerings and amenities.
• Develop and implement revenue generation strategies.
• Conduct departmental payroll administration.

Skills

Leadership

Guest satisfaction

Attention to detail

Revenue generation

Tools

Opera

Microsoft Office Suite

Job description

Company Description: Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

Step into the world of personalized luxury where you’ll lead the exclusive “hotel within a hotel” experience.

As Fairmont Gold Manager, you'll oversee day-to-day operations of our private lounge, premium guest rooms, and bespoke service offerings. You’ll lead with heart and precision, anticipating guest needs before they arise, mentoring your team to deliver exceptional experiences, and driving performance in everything from guest satisfaction to revenue growth. In collaboration with departments across the hotel, you’ll create an atmosphere where luxury feels personal — and excellence is the everyday standard.

Start Date: October/November 2025
Position Type: Permanent

Job Duties Include:

• Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our guests through attention to detail and recognition
• Develop an engaged, enthusiastic and guest driven team through recruitment, training, personal and professional development
• Collaborate with the guest services and concierge teams to ensure that VIPs and repeat guests receive personalized attention.
• Handle guest concerns or special requests in a proactive manner and ensure complete guest satisfaction.
• Ensure all aspects of the Fairmont Gold offering (lounge, rooms, amenities) are maintained and meet the expected high standards.
• Member of the hotel revenue management team (Yield)
• Develop and implement strategies for revenue generation, including up-selling opportunities and package offerings. Analyze financial reports and adjust strategies to ensure revenue targets are met.
• Departmental payroll administration

Qualifications

• Minimum 2 years experience of Front Office leadership within a Luxury Hotel
• Member of Clefs d’Or an asset
• Comprehensive knowledge of Front Office operations, policies and procedures
• Operational knowledge and use of Opera and Microsoft Office Suite

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Additional Information

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]

Our Commitment to Diversity & Inclusion:

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.