Facility Manager

ISS Facility Services - North America; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading facilities services company in Ottawa is seeking an experienced Facilities Manager to maximize customer satisfaction and ensure quality service delivery. The role demands 5+ years in facilities management and strong customer service skills. Responsibilities include managing teams and resources while maintaining effective communication with internal and external stakeholders. A Bachelor's degree in Facility Management is preferred. This is a full-time position offering a competitive salary.

Qualifications

• 5+ years of facilities management experience, ideally in a supervisory role.
• Strong supervisory background desirable, with good customer service experience.
• Excellent time management skills, able to organize and work independently.

Responsibilities

• Maximizing customer satisfaction and ensuring quality services delivery.
• Oversee contract promises and improve service effectiveness.
• Collaborate with stakeholders for project delivery.

Skills

Facilities management experience

Customer service

Time management

Bilingual

Education

Bachelor’s degree in Facility Management or related field

Tools

Microsoft Excel

Microsoft Word

Microsoft Project

Microsoft Power Point

Job description

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Talent Acquisition Manager - Salaried @ ISS Facility Services - North America | Experienced HR Professional & President of the PRIDE ERG

Key Purpose

The Facilities Manager is responsible for maximizing customer satisfaction and ensuring delivery of quality services while achieving set goals for revenue and profitability through effective management and coordination of teams, equipment, vendors. and facility resources.

Success Criteria

• Delivery on contract promises, increased effectiveness and / or efficiency of delivered services through deployment of ISS standards and concepts leveraging innovation and best practice opportunities’
• Successful delivery of prioritized projects and programs
• In partnership with internal and external stakeholders, understand upcoming priorities and linking project delivery to the needs of the business
• Deployment of relevant projects following the global / local standards while having complete ownership of project roll out and completion
• Develop own skill base in line with agreed appraisal, taking responsibility for increased performance, and ensuring continued self-improvement
• Participate and embrace the development opportunities

Key Areas of Collaboration and Influence

• Communicate effectively with colleagues within the Business Unit and across the company so that information is disseminated effectively and participate in project groups and meetings as required
• Account Organization
• Risk Management and Compliance
• Customer Organization
• Local Excellence Functions
• External Partners and Suppliers
• Account dedicated People & Culture, HSE, and Finance
• Promote the IFS model within the ISS community
• Use the account to promote and further develop ISS

Ideal Candidate Experience

• 5+ years of facilities management experience, ideally in a supervisory role
• Bachelor’s degree in Facility Management or related field preferred
• Strong supervisory background desirable not required, along with good customer service experience
• Strong computer proficiency skills with emphasis on knowledge of Microsoft products (Excel, Word, Project, Power Point)
• Excellent time management skills; able to organize and work independently; bilingual is a plus
• A valid driver’s license may be required for this role (depending on account)

Key Accountabilities

• Ensure delivery on contract promises
• Identify and leverage opportunities for improvement and best practice across the account working from the global / local concept toolbox
• Responsibility for innovation at account including deploying own resources in relevant Corporate Garage activities
• PMO responsibility ensuring delivery on time, budget and quality of prioritized projects and programs on the account
• Collaborate with internal / external stakeholders to identify and roll-out project support
• Engage in a wide network of Account Excellence Managers to ensure steady flow of best practice sharing
• Conducts periodic internal review to ensure that compliance procedures are followed
• Increase customer loyalty and satisfaction through service excellence
• Additional duties and responsibilities may be assigned as needed

Physical Demands & Work Environment

• Sitting at a computer for 50% of the time
• Walking / Inspecting the site 50% of the time
• Must be able to lift a minimum of 10 pounds
• Must be able to work under pressure and time deadlines during peak periods

HSEQ Compliance : All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Management and Manufacturing

Facilities Services

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