Facilities Supervisor

Hornblower Cruises and Events; Niagara Falls; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading cruise and event company in Niagara Falls is seeking a Facilities Supervisor to ensure all facilities and equipment are in top condition. The role includes supervising maintenance operations and ensuring compliance with safety protocols. Ideal candidates will have supervisory experience, knowledge of electrical, plumbing, and HVAC systems, and strong problem-solving skills. This position offers a dynamic work environment with responsibilities both indoors and outdoors.

Qualifications

• Minimum three (3) years of supervisory experience in facilities or maintenance operations.
• Minimum five (5) years of relevant maintenance and repair experience.
• Valid Ontario driver’s license with a satisfactory driving record.

Responsibilities

• Ensure the safe and reliable operation of all systems and equipment.
• Perform cleaning, maintaining, and troubleshooting duties as required.
• Assist in onboarding and training of Facilities crew members.

Skills

Strong problem-solving skills

Knowledge of electrical systems

Knowledge of plumbing systems

Knowledge of HVAC systems

Education

Equivalent education recognized by the Ministry of Education

Tools

Forklift

Telehandlers

Boom lifts

Scissor lifts

Job description

City Experiences is seeking a Facilities Supervisor for our City Cruises operation in Niagara Falls, ON.

About You :

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity :

The Facilities Supervisor is a hands-on supervisor responsible for ensuring that all buildings, structures, properties, and equipment are in good working order and visually appealing at all times. This includes the ticket plaza and the group booth, the lower landing, administrative offices, warehouse, vehicles, elevators, and funicular. Reporting to the Manager, Facilities, the Facilities Supervisor will oversee that all cleaning, painting, repairing, renovating, and remodeling are done efficiently and safely. The role involves ensuring project completion as directed.

Essential Duties & Responsibilities :

• Ensure the safe and reliable operation of all systems, machinery, and equipment, complying with Niagara City Cruises (NCC) ISO Respect Management System (RMS) and regulatory requirements.
• Perform duties such as cleaning, maintaining, inspecting, troubleshooting, and repairing as required.
• Assist the Manager, Facilities, in ensuring the Facilities crew work safely and efficiently.
• Assist with onboarding and training of Facilities crew members.
• Maintain operations and maintenance logs and checklists, with attention to incident and irregularity recording.
• Help create and enforce preventative maintenance schedules and procedures.
• Support other departments with projects, maintenance, and operations as needed.
• Ensure the safe working condition and maintenance of all buildings, equipment, machinery, and vehicles.
• Assist with project planning and execution.
• Inspect site areas for unsafe conditions and assist in accident investigations.
• Report non-conformities to the Manager, Facilities.
• Operate machinery such as forklifts, telehandlers, boom lifts, scissor lifts, and snow clearing equipment.
• Participate in emergency drills and safety meetings, ensuring proper use of equipment and safety protocols.
• Maintain a clean, safe, and orderly work environment.
• Understand and adhere to internal policies and external regulatory requirements.
• Maintain high customer service standards.
• Follow all safety policies and procedures with a safety-first mindset.
• Maintain a neat and professional appearance.
• Report to work on time for scheduled shifts.
• Comply with company policies and maintain necessary licenses and certifications.
• Perform any other duties as assigned.

Requirements & Qualifications :

• Equivalent education recognized by the Ministry of Education.
• Valid Ontario driver’s license with a satisfactory driving record.
• Strong problem-solving skills.
• Minimum three (3) years of supervisory experience in facilities or maintenance operations.
• Minimum five (5) years of relevant maintenance and repair experience.
• Knowledge of electrical, plumbing, and HVAC systems.
• WHMIS training (provided).
• Forklift certification (provided).
• Fall Arrest, Confined Space, Lock Out Tag Out, and Project Management training are assets.
• Experience with ISO standards is an asset.
• Ability to perform functions indoors and outdoors repeatedly.
• Willingness to work all shifts, including weekends and holidays.
• Ability to lift up to 23 kg and work in various weather conditions.
• Proper PPE usage as required.
• Specialized skills such as fitting, welding, or equipment operation are a plus.

About Us :

City Experiences aims to provide memorable land and water experiences. Our portfolio includes over 25 brands serving over 30 million guests annually. We foster a culture of communication, creativity, and cooperation, guided by our RESPECT Service System, embodying our mission, vision, and values.

We are an Equal Employment Opportunity employer committed to a harassment- and discrimination-free workplace. Employment decisions are based on company needs, job requirements, and individual qualifications, in accordance with applicable laws.