Facilities Shift Manager

Hornblower Cruises and Events; Niagara Falls; On-site; CAD 60,000 - 80,000; Full time

Job summary

A reputable tourism company in Niagara Falls is seeking a Facilities Shift Manager. The role involves overseeing the maintenance and safety of various facilities, managing staff, and ensuring compliance with regulations. The ideal candidate has supervisory experience and knowledge of electrical, plumbing, and HVAC systems. This full-time position requires a valid driver's license and a high school diploma. A commitment to safety and customer service is essential.

Qualifications

• Minimum 3 years supervisory experience in facilities or maintenance operations.
• Valid Canadian driver's license is required.
• Physical ability to lift up to 50 pounds.

Responsibilities

• Ensure safe and reliable operation of all systems and equipment.
• Supervise maintenance technicians and cleaners.
• Operate forklifts and vehicles for deliveries.

Skills

Supervisory skills

Problem-solving

Knowledge of electrical systems

Knowledge of plumbing systems

Knowledge of HVAC systems

Communication skills

Education

High school diploma or equivalent

Tools

Forklift certification

Aerial Work Platform certification

Working at Heights certification

Confined Space certification

Job description

City Experiences is seeking a Facilities Shift Manager for our City Cruises operation in Niagara Falls.

About You :

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity :

The Facilities Shift Manager is a hands-on manager responsible for ensuring that all buildings, structures, properties, and equipment are in good working order and visually appealing at all times. This includes the ticket plaza, group booth, lower landing, administrative offices, warehouse, vehicles, elevators, and funicular.

The Facilities Shift Manager will conduct preventative, corrective, emergency, cosmetic, and routine maintenance including painting, cleaning, repairing, renovating, and remodeling when required.

Essential Duties & Responsibilities :

• Ensure the safe and reliable operation of all systems, machinery, and equipment under their care, following Niagara City Cruises (NCC) ISO Respect Management System (RMS)
• Supervise General Maintenance Technicians, Cleaners, and Environmental Service Agents, ensuring safety and efficiency, and provide performance feedback to the Manager, Facilities
• Report concerns with personnel and equipment to the Manager, Facilities
• Ensure work is completed in compliance with regulatory and contractual requirements, including Transport Canada standards
• Drive company vehicle for deliveries such as ponchos from warehouse to site
• Use company truck and equipment for winter road and site maintenance
• Operate forklifts, telehandlers, and aerial work platforms as required
• Assist with project planning and execution
• Provide guidance to contractors as needed
• Inspect equipment and facilities for unsafe conditions
• Communicate updates on repairs and shutdowns
• Maintain high customer service standards
• Perform startup and shutdown procedures
• Assist with accident investigations and reports
• Participate in emergency drills and safety meetings
• Maintain logs and utilize maintenance software
• Manage inventory of spares and consumables
• Prepare reports for the Manager, Facilities
• Operate the funicular as needed
• Maintain a clean workplace
• Perform duties such as cleaning, painting, troubleshooting
• Report non-conformities
• Support other departments as required
• Adhere to health and safety regulations and PPE policies
• Maintain professional appearance and punctuality
• Understand and follow all company policies and procedures
• Maintain necessary licenses and certifications
• Perform any other duties assigned

Requirements & Qualifications :

• High school diploma or equivalent recognized by the Ministry of Education
• Valid Canadian driver’s license
• Minimum 3 years supervisory experience in facilities or maintenance operations
• Knowledge of electrical, plumbing, and HVAC systems
• Certifications such as Forklift, Aerial Work Platform, Working at Heights, Confined Space are assets
• WHMIS training (provided)
• Knowledge of Lock Out Tag Out Systems
• Strong problem-solving skills
• Ability to work indoors and outdoors repeatedly
• Willingness to work all shifts, including weekends and holidays
• Experience with ISO standards is an asset
• Physical ability to lift up to 50 pounds, and work in various weather conditions
• Use of PPE as required

About Us :

City Experiences aims to provide memorable land and water experiences. With over 25 brands and 30 million guests annually, we value communication, creativity, and teamwork. Our RESPECT Service System reflects our commitment to a positive company culture and global leadership in experiences and transportation.

We are an Equal Employment Opportunity employer, committed to a workplace free of harassment and discrimination. Employment decisions are based on individual qualifications, skills, and company needs, complying with all applicable legislation.