Facilities Services Account Manager

Black & McDonald Limited; Dartmouth; On-site; CAD 50,000 - 80,000; Full time

Job summary

A leading company in Facility Services seeks a Sales professional to manage customer relationships and lead the contract renewal process. The ideal candidate will demonstrate strong HVAC knowledge and a commitment to long-term career growth within a dynamic team. Opportunities for training, mentorship, and career advancement are offered.

Benefits

Immediate / ongoing training

Insightful mentorship / technical support

Career growth opportunities

Company benefits

Formal Sales training

Qualifications

• Experience in HVAC service business considered an asset.
• Sales and customer service experience preferred.
• Mechanical background an advantage.

Responsibilities

• Lead the contract renewal process and maintain customer relationships.
• Respond to customer inquiries regarding service agreements.
• Work with the business development team to prepare estimates.

Skills

Customer Focus

Problem Solving

Time Management

Teamwork

Change Orientation

Education

Diploma or Degree in Construction Management, Engineering, Marketing, Business

Tools

Salesforce

MS Office

Job description

This position reports directly to the Sales Leader and will be working within the Facility Services group located at 60 Cutler Avenue, Dartmouth NS. The position involves working on a full-range of mechanical & electrical service opportunities including: Heating, Ventilation, Air Conditioning, Refrigeration, Building Automation Controls, Plumbing, Electrical, Gas/Propane and Oil work in the commercial, retail, manufacturing and institutional markets.

As the ideal candidate you:

• Are focused on a long-term career.
• Are prepared to invest, with the proper training, the time necessary to take your career to the next level.
• Enjoy connecting with people on the phone, videoconferencing and face-to-face.
• Love to win all the time and find motivation in temporary setbacks.
• Have the ability to work in a self-directed way within a team environment.
• Strong ability to take initiative and confidently direct customer interactions.
• Understand the importance of demonstrating value, having fun and being invited back.

For the ideal candidate, we offer:

• Immediate / ongoing training.
• Insightful mentorship / technical support.
• Career growth opportunities.
• Company benefits.
• Formal Sales training specific approach

Duties and responsibilities include but are not limited to the following:

• Actively lead the contract renewal process by reviewing contractual performance and customer satisfaction.
• Re-price renewing contracts and present to stakeholders for approval.
• Review client account history and conduct client-facing meetings to discuss account performance and opportunities for improvement and growth.
• Maintain customer relationships and grow existing agreements by proposing additional value-added services.
• Respond to customer’s questions regarding service agreements.
• Build partnering relationships with clients responsible for the decision-making process. Actively listen, probe and identify concerns. Understand each customer’s business and demonstrate technical expertise to develop credibility, loyalty, and trust.
• Work with our business development team to prepare estimates for our various service offerings and develop custom solutions adapted to our customers’ needs.
• Be accountable for the tracking of developed and potential opportunities within our Customer Relationship Management System (Salesforce).
• Manage and achieve KRA targets.
• Travel to various sites or clients to undertake the above.

COMPETENCY REQUIREMENTS

• Change Orientation
• Communicates Effectively
• Continuous Learning
• Customer Focus
• Time management and organization skills
• Holds Self and Others Accountable
• Problem Solving and Innovation
• Teamwork and Collaboration
• Values and Respects Others

EDUCATION REQUIREMENTS

• Diploma or Degree in Construction Management, Engineering, Marketing, Business or related discipline preferred
• Experience in an HVAC service business is considered an asset

WORK EXPERIENCE REQUIREMENTS

• Mechanical background would be considered an asset;
• Previous sales and customer service experience would be considered an asset;
• Estimating experience would be considered an asset;
• Previous experience within the service business would be considered an asset;
• Related work experience in commercial building systems;

SKILLS, ABILITIES, AND OTHER REQUIREMENTS

• Knowledge of mechanical HVAC, controls, piping and related equipment;
• Motivated and able to work with deadlines;
• Organization and time management;
• Strong written and verbal communications skills are required;
• Proficient in MS Office (Word, Excel, Project);

Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

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