Facilities Manager

Wirelessdna; Toronto, Old Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is looking for a proactive Facilities Manager to oversee retail operations across Canada. This role involves managing lease agreements, vendor relationships, and ensuring compliance with health and safety standards. The ideal candidate will possess strong problem-solving skills and be adept at managing multiple projects while maintaining operational efficiency. Join a dynamic team that values strategic thinking and effective communication, and contribute to the smooth functioning of retail facilities. This is a fantastic opportunity for someone passionate about facilities management and operational excellence.

Qualifications

• 7-8 years of experience in facilities management or related field.
• Proven experience in lease management and contract administration.

Responsibilities

• Manage lease lifecycle and vendor relationships across retail locations.
• Ensure compliance with health and safety regulations through audits.

Skills

Facilities Management

Lease Management

Contract Administration

Health & Safety Compliance

Communication Skills

Problem-Solving Skills

Education

Bachelor’s Degree in Business Administration

Bachelor’s Degree in Facility Management

Tools

MS Office

Lease Management Software

Project Management Tools (e.g., Monday.com, Jira)

Job description

May 9, 2025

Job Summary:

Wireless DNA is seeking a highly organized and proactive Facilities Manager to oversee all aspects of our retail facilities and operations. This role is responsible for managing lease administration, vendor relationships, operational compliance, and health & safety processes across our national retail footprint. The Facilities Manager will also act as the primary liaison between our corporate office and retail locations, ensuring smooth day-to-day operations and consistent policy implementation. This role requires a strong problem solver who can operate at both a strategic and detailed level, managing multiple projects simultaneously while ensuring compliance, efficiency, and cost-effectiveness.

Key Responsibilities:

Lease & Landlord Management

• Manage the end-to-end lease lifecycle, including renewals, amendments, assignments, and documentation.
• Serve as the primary liaison with mall management and landlords regarding lease negotiations, retrofits, renovations, and expansions.
• Ensure all lease agreements and retrofit projects comply with local regulations and company standards.
• Coordinate with senior leadership on location strategy, expansion decisions, and contractual implications.
• Administer and maintain all contracts related to facilities (e.g., leases, maintenance agreements), including signing, distribution, filing, and renewals.
• Work closely with external legal counsel for documentation review, billing approvals, and compliance with legal protocols.

Facility Operations & Loss Prevention

• Monitor and manage facility-related needs including maintenance, repairs, and upgrades across all retail locations.
• Conduct periodic onsite facility audits to assess adherence to operational standards and workplace safety regulations.
• Lead investigations related to theft, fraud, or security incidents in partnership with HR, store managers, and legal teams.
• Ensure timely documentation and reporting of incidents for internal records, insurance, and law enforcement.
• Implement and support store-level loss prevention measures and risk mitigation strategies.

Store Operational Support & Internal Communication

• Act as the primary operational point of contact for retail locations for policies, support, and issue resolution.
• Respond to store escalations, including compliance, safety, or operational challenges.
• Oversee the coordination of backend system setup and onboarding processes for new store launches or renovations.
• Manage internal tools and resources for communication, SOPs, and procedural updates.
• Maintain and update employee login records across systems (CHAMP, Dayforce, RQ, Email, etc.).
• Collect, verify, and organize operational records from all retail locations.
• Support training initiatives by hosting operational and product webinars for new store teams.
• Generate and distribute reports on store performance, compliance, training progress, and lead generation.

Health & Safety Compliance

• Ensure retail locations comply with workplace health and safety standards through regular audits and process reviews.
• Address health and safety incidents including thefts, robberies, or other emergency situations.
• Collaborate with HR and legal teams on safety reporting, documentation, and enforcement of compliance procedures.
• Assist in insurance claim documentation related to health, safety, or facility-related incidents.
• Ensure compliance with workplace health and safety regulations, conduct audits, and address any safety concerns in collaboration with HR and legal teams.

Skills and Qualifications:

• Experience: 7-8 years of experience in facilities management or a related field, with proven experience in lease management and contract administration.
• Education: Bachelor’s degree in business administration, facility management, or a related field.
• Knowledge: Understanding of health and safety regulations, lease agreements, and the ability to manage relationships with landlords, contractors, and external counsel.
• Technical Skills: Proficiency with office productivity tools such as MS Office (Word, Excel, PowerPoint), knowledge of lease management software, and familiarity with project management tools (e.g., Monday.com, Jira).
• Communication: Excellent communication and negotiation skills to interact with landlords, vendors, legal teams, and other stakeholders.
• Problem-Solving: Strong problem-solving skills and the ability to anticipate issues before they arise, especially in the areas of contracts, legal compliance, and operations.
• 4789 Yonge St, Toronto, ON M2N 0G3, Canada