Facilities Coordinator (12 month contract)

BGIS; Toronto; On-site; CAD 54,000 - 68,000; Full time

Job summary

BGIS is seeking a Facility Coordinator in Toronto to oversee the delivery of services and manage the life cycle of work orders. You will ensure vendors meet SLAs, maintain data integrity, and generate KPI reports while coordinating with clients and providers.

The role requires 1–3 years of relevant experience, strong Excel data handling, and excellent communication. Evening/weekend availability is expected, with a competitive salary and full-time benefits.

Qualifications

• Strong written and verbal communication.
• Knowledge of RealSuite and BGIS applications.
• Strong customer-oriented skills.
• Strong administrative and organizational skills.
• Analytical and problem-solving skills.
• Ability to work independently.
• Strong attention to detail and data accuracy.
• Excel experience in managing large datasets.
• Clear and effective communication for data exchange and follow-up.
• Experience in a Shared Service environment.

Responsibilities

• Manage work orders to completion in BGIS or client-based web application.
• Facilitate alignment of client services with contracts, schedules, and PO's.
• Review work orders to determine invoiceable or non-invoiceable.
• Schedule access for internal and external service providers.
• Prepare weekly/monthly summaries of work order performance.
• Follow up with providers to ensure SLA attainment.
• Review compliance documentation and upload to RealConnect.
• Create on-demand work orders for service delivery.
• Ensure supporting documentation for quotes and invoices is provided.
• Review and submit estimates per client quote process.
• Generate data for SLA Scorecard.
• Available to work evenings and weekends.
• Other duties as assigned.

Skills

Communication

Analytical skills

Organizational skills

Data accuracy

Independence

Excel data management

Tools

RealSuite

Job description

JOB DESCRIPTION

The Facility Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services including the management of the life cycle of work orders. This is done by ensuring that vendors adhere to SLAs and complete work on time to maintain a high level of customer service. In addition, the coordinator ensures adherence to policies and procedures, ensuring data integrity, quality planning, and KPI work order metrics are achieved.

Key Duties & Responsibilities

Service Delivery

• Manage work orders to completion in BGIS or client-based web application.
• Facilitate alignment of client required services with contracts, schedules, and Pos.
• Review of work orders to determine if invoiceable or non-invoiceable.
• Schedule access for internal and external service providers with the facility when required.
• Prepare weekly/monthly summaries of work order performance for internal and external service providers.
• Follow up with internal and external service providers to ensure all SLA’s are achieved.
• Review compliance documentation and upload to RealConnect.
• Create on demand work orders for service delivery.
• Ensure client required supporting documentation for quote and invoice submissions are provided.
• Review and submit all estimates to the required approver(s) following client quote process.
• Generate required data for SLA Scorecard.
• Available to work evenings and weekends.
• Other duties as assigned.

Innovation

• Advise management team of issues, concerns, or noncompliance to standards.
• Review internal and external reports and provide operational recommendations.
• Identifies opportunities for possible efficiency and/or simplification of processes.

Data Integrity

• Adheres to processes and company standards.
• Maintain a database of requests to meet reporting and analysis requirements.

Memorable Customer Experiences

• Establish and maintains working relationships with Clients and service providers.
• Review CSAT.

Knowledge & Skills

• Strong written and verbal communication
• Knowledge of RealSuite and other BGIS applications. (1-3 years experience)
• Strong customer-oriented skills. (1-3 years experience)
• Strong administrative and organizational skills. (1-3 years experience)
• Analytical and problem-solving skills. (1-3 years experience)
• Ability to work independently. (1-3 years’ experience)
• Strong attention to detail and data accuracy. (1-3 years experience)
• Excel experience in managing large amounts of data. (1-3 years experience)
• Ability to communicate clearly and effectively with others for the purpose of data exchange, clarification and follow up. (1-3 years experience)
• Experience working in a Shared Service environment. (1 year experience)

This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.