Facilitator, Quality & Patient Safety (safercare)

Northern Health; Terrace; On-site; CAD 74,000 - 94,000; Full time

Job summary

A healthcare organization is seeking a Facilitator, Quality & Patient Safety to support teams in improving quality and patient safety. The role involves mentoring and coaching staff, working closely with leadership, and providing education on quality principles. Ideal candidates will have a Baccalaureate Degree in a healthcare field and experience in quality improvement. This position offers competitive salary and a healthy work environment in Prince George, BC.

Benefits

Comprehensive benefit packages

Four weeks of vacation

Financial support for moving expenses

Employer-paid training opportunities

Outdoor activities available

Loan forgiveness programs

Qualifications

• 2-5 years recent experience in quality improvement.
• Demonstrated understanding of cultural humility.
• High motivation and positive attitude in changing environments.

Responsibilities

• Mentor and coach teams for quality improvement.
• Support leadership in implementing quality processes.
• Collect and present quality improvement data.

Skills

Cultural safety

Cost control

Coaching and facilitation

Quality improvement principles

Workshop facilitation

Data analysis

Collaborative partnership building

Strong communication skills

Organizational skills

Independent teamwork

Travel willingness

Education

Baccalaureate Degree in healthcare

Job description

Position Summary

Northern Health is seeking a dedicated and knowledgeable Facilitator, Quality & Patient Safety (SaferCare) to support teams in advancing quality improvement and patient safety across the organization.

The Facilitator, Quality & Patient Safety (SaferCare) provides direct day-to-day mentoring, coaching, and systems support to assigned teams in Northern Health for quality improvement, process improvement, and patient safety processes. In this role, the Facilitator works with leadership teams including supervisors, managers, directors and Health Service Administrators (HSAs) to provide support in the application of structures and processes to advance quality and patient safety at Northern Health. The Facilitator will also work with other members of the Quality and Transformation Team to provide education and training on quality and patient safety principles and processes, quality improvement methodologies and other principles, strategies, and tools used in the field of improvement science. The Facilitator supports operational teams to implement improvement by supporting tests of change, collecting, collating and presenting data, maintaining relevant materials and information, and tracking and updating teams on initiatives and progress. The Facilitator supports clinicians and leaders in the reporting and management of adverse events, assisting with and facilitating quality reviews, and developing and supporting the implementation of recommendations emerging from the quality reviews.

Starting salary will be approximately from $74,618 to $93,273 and will be based on education, training, experience, and salaries of similar positions.

Location

Prince George Prince George is the centre of business, education, health and culture for northern British Columbia and services a rural population of about 300,000. The region's economic growth and diversification strategies are creating outstanding opportunities for investors, employers and employees. Affordable housing, land prices and transportation costs, due to short and quick commutes; result in one of the lowest costs of living for a city of its size in the province. Additionally, wage rates fall above provincial averages, providing residents of Prince George with a high standard of living in one of BC's most beautiful regions. The city itself is the 4th largest in British Columbia and has a population of approximately 82,300 local residents and a service centre for nearly 320,000. It is built on the confluence of the Fraser and Nechako rivers. Prince George is the home of the University of Northern British Columbia - Canada's Green university. The warm, friendly and diverse population attests to a strong and dynamic community spirit. Check out Prince George for more information on what this community has to offer.

What Northern Health has to offer you

• Comprehensive benefit packages including extended health/dental and a municipal pension plan for part-time and full-time employees. Casuals have the option of paying for benefits.
• Four weeks vacation with one year of continuous service
• Financial Support for Moving Expenses is available for eligible positions
• Employee referral program
• Employer-paid training and leadership development opportunities
• Spectacular outdoor activities and the shortest commutes in BC
• "Loan Forgiveness Programs" are offered through the Federal and BC Government for eligible professions.

Important Note

As part of your application process, you will need to upload the following documentation:

• Registration number (if you are part of a regulated profession)
• Any supporting documents regarding education/qualifications for this position.

Examples may include:

• Program certificates or diplomas
• High school/college/university transcripts etc.
• It is also recommended to provide a cover letter and resume

Are you an International Applicant? Before applying for a job with Northern Health, please follow these steps on our Northern Health careers page

Qualifications

• Baccalaureate Degree within a healthcare discipline or a health-related field.
• Two (2) to five (5) years recent, related experience in quality improvement, quality assurance and patient safety.
• Or an equivalent combination of education, training and experience.

Skills and Abilities

• Ability to demonstrate awareness and understanding of the concepts and underlying principles of cultural safety and cultural humility and how they apply to Indigenous peoples.
• Demonstrated ability to work with efficiency to control costs while enhancing the quality of care.
• Ability to guide, coach, facilitate, teach and promote an environment of learning and continuous quality improvement.
• Strong knowledge of quality improvement principles, theory, and practice (e.g., Quality Management, Lean, Model for Improvement) including the application in healthcare settings.
• Ability to facilitate dialogue, workshops, and training groups of different sizes.
• Ability to see connections between issues, events and data points and to think clearly around complex systems, bridging community issues and regional and provincial activities to foster innovation and progress within a complex organization.
• Ability to foster collaborative partnerships using a team approach and building trusting relationships.
• High level of motivation with a positive attitude and agility in a rapidly changing and often ambiguous environment.
• Excellent written and oral communication skills.
• Detail-orientated with strong organizational skills.
• Ability to work independently and as part of a team.
• Physical ability to perform the duties of the position.
• Ability and willingness to travel.

Who we are

Northern Health covers an area of nearly 600,000 square kilometers and offers health services in over two dozen communities and 55 First Nation's communities. We deliver hospital and community-based health care for a population of 300,000.

Employing more than 7,000 staff throughout the region, Northern Health provides exceptional health services for Northerners, through the efforts of dedicated staff and physicians, in partnership with communities and organizations in Northern BC.

There is a wide variety of career opportunities available in our two dozen hospitals, 25 long-term care facilities, public health units and many other offices providing specialized services.