F&B Host & Cashier – Guest Experience

Great Canadian Entertainment; Peterborough; On-site; CAD 28,000 - 36,000; Full time

Job summary

Great Canadian Entertainment in Ontario is seeking a Guest Seating Representative to greet and seat guests in alignment with bar/restaurant policies. Under supervision, contribute to a safe, welcoming environment and promote a memorable guest experience across outlets.

The role requires Smart Serve certification, POS experience, and the ability to obtain AGCO Gaming Assistant registration. Apply to join a team dedicated to exceptional hospitality and guest satisfaction.

Qualifications

• People-focused and committed to service excellence.
• Proactive and solution-oriented with a drive to succeed.
• Ability to exceed internal and external customer expectations through timely, effective communication.
• POS experience.
• Food and beverage experience preferred.
• Ability to obtain and maintain registration as a Gaming Assistant with the AGCO.

Responsibilities

• Exceeds guest expectations by providing outstanding customer service.
• Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer.
• Participates in the implementation of the departmental strategic plans.
• Seat guests in area of choice and distributes menus; advises guests of daily or weekly specials.
• Explains how various menu items or beverages are prepared.
• Assists with cleaning tables or counters; removes dishes and re-stocks when required.
• Performs opening or closing duties as required.
• Maintains accurate records, wait lists and reservations.
• Ensures table availability through communication with food and beverage staff; maximizes seating arrangements.
• Performs cashier duties, counts cash float at end of shift if applicable.
• Liaises and communicates effectively with all appropriate operational departments.
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership, regulatory bodies, and employees.
• Contributes toward workplace health, safety, and wellness initiatives.
• Anticipates operational and service issues before they upscale, trouble-shoots and resolves guest concerns before they are complaints.
• Performs other duties as assigned or directed and assist other co-workers as needed

Skills

People-focused

Proactive and solution-oriented

Customer-focused communication

Exceed customer expectations

Education

Smart Serve certification

AGCO Gaming Assistant registration

Tools

POS experience

Job description

Great Canadian Entertainment in Ontario is seeking a Guest Seating Representative to greet and seat guests in alignment with bar/restaurant policies. Under supervision, contribute to a safe, welcoming environment and promote a memorable guest experience across outlets.

The role requires Smart Serve certification, POS experience, and the ability to obtain AGCO Gaming Assistant registration. Apply to join a team dedicated to exceptional hospitality and guest satisfaction.