EXTERNAL - Temporary Client Services Technician (Chesley, Ontario)

Bluewater District School Board; Chesley; On-site; CAD 26,000 - 34,000; Part time

Job summary

Bluewater District School Board is seeking a Temporary Part-time Client Services Technician (0.6FTE, 21 hours/week) for Wednesdays, Thursdays and Fridays at the Bluewater Education Centre, ICT Services. The role supports staff and students with hardware and software, ensuring smooth operation of administrative, business and curriculum tasks.

Reports to Neal Henry, Temporary Supervisor, ICT Service Desk; must have a College Diploma in Information Technology and reliable vehicle/driver's license.

Qualifications

• College Diploma in Information Technology or related field.
• Experience in a school/board environment is an asset.
• Strong customer service and communication skills.

Responsibilities

• Liaise with, and provide training, support and assistance to end users and staff on administrative processes and help desk requests.
• Develop documentation and inventory control tasks for the department.
• Develop documentation processes for administrative applications.
• Liaise with third-party support and equipment/vendor teams as required.
• Assess and analyze Help Desk processes and improve efficiency.
• Install, configure, test, maintain, monitor, and troubleshoot end-user hardware and networking software.

Skills

Customer service

Communication

Problem-solving

Education

College Diploma in Information Technology

Job description

Bluewater District School Board

As one of the area's largest employers, Bluewater District School Board has approximately 3,000 permanent and casual employees who serve 18,500 students and families across 8,673 square kilometres within Bruce and Grey Counties on the traditional lands of the Saugeen Ojibway Nation.

Come to Bluewater to experience the trails, sandy beaches, meandering rivers, and welcoming communities. Stay to experience a progressive career path with an employer that is dedicated to providing a positive working environment, along with competitive compensation and benefits.

One (1) Temporary Part-time Client Services Technician (0.6FTE, 21 hours/week) (following 12-month schedule)

Wednesdays, Thursdays and Fridays

Assignment may end earlier than anticipated if incumbent returns earlier than expected or circumstances change.

Work Location: Bluewater Education Centre, Information Communications Technology Services

Reports to: Neal Henry, Temporary Supervisor of Information Communications Technology Service Desk

The Client Service Technician provides support, assistance and training to Bluewater District School Board staff and students on using information and communication hardware and software. The purpose of the position is to ensure proper operations to enable users to accomplish administrative, business and curriculum tasks.

Duties and Responsibilities

• Liaise with, and provide training, support and assistance to end users and staff on administrative processes, computer operation and other issues including help desk requests
• Develop documentation and inventory control tasks as required by the department
• Develop documentation processes for administrative applications
• As required liaise with third-party support and equipment/application vendors
• Assess and analyze Help Desk processes
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products
• Where required analyze, install, configure, test, maintain, monitor, and troubleshoot associated applications and end user workstation software, server software and networking software products
• Other related duties as assigned

Qualifications and Experience

• College Diploma in Information Technology or a related field

Assets

• 3 years' experience in a school/board familiar with school processes throughout a school year
• 3 years' experience supporting the School Systems and similar role
• 3 years' experience supporting hardware, customer technical support, help desk experience
• ITIL processes, change management, A+ certification
• Effective interpersonal skills and relationship-building skills
• Strong written and oral communication skills
• Strong customer service orientation
• Self-motivated and directed with strong analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment
• Must have access to an automobile and valid driver's license to meet work expectations

Job Requirements

• Valid driver's license.
• Clean vulnerable sector police check.
• Access to a reliable vehicle.

Equity

Bluewater District School Board is committed to fostering a safe and supportive learning environment for all students and staff.

Accommodation

Bluewater District School Board is committed to providing accommodations in the workplace and for candidates who have temporary or permanent disability, or who otherwise require accommodations based on the protected grounds highlighted in the Ontario Human Rights Code in respect to the recruitment and selection process.

Wellness

Bluewater District School Board is committed to providing a respectful and healthy work environment.