Export Knowledge Base Manager & Advisor - EN 994

Export Development Canada; Ottawa; Hybrid; CAD 85,000 - 113,000; Full time

Job summary

Export Development Canada is seeking an Export Knowledge Base Manager & Advisor to advance the Export Help Hub, ensuring content accuracy and useful guidance for Canadian exporters. You will balance advisory work, knowledge management, and digital innovation while collaborating with internal and external stakeholders.

The role emphasizes developing content standards, training AI systems, and delivering client-focused recommendations to support international growth.

Qualifications

• Undergraduate degree in International Business, Business Administration, Commerce, Finance, or a related field (or equivalent experience).
• 5+ years of experience in international trade, export advisory services, business consulting, or a related field.
• Strong written and verbal communication skills in both English and French.

Responsibilities

• Own the ongoing maintenance and enhancement of the Export Help Hub knowledge base by creating, updating, validating, and organizing content.
• Establish and maintain content standards, governance practices, and review processes to ensure knowledge remains accurate, current, and trustworthy.
• Respond to export-related inquiries from Canadian businesses through email, web, chat, social media, and phone.
• Provide guidance on topics such as international sales and marketing, customs and compliance, market intelligence, export regulations, risk mitigation, and trade practices.
• Monitor and help improve the quality of AI-generated responses by identifying content gaps, validating outputs, tagging knowledge, and supporting continuous learning and optimization of the Generative AI experience.
• Research and synthesize information from internal experts, content repositories, and external trade resources to deliver practical, client-focused recommendations.
• Identify opportunities to connect companies with relevant EDC products, services, and expertise.
• Contribute insights from customer interactions to improve products, services, processes, and digital experience that support innovation initiatives in the team.

Skills

Research

Analytical

Problem-solving

Communication

Bilingual EN/FR

Education

Undergraduate degree in International Business/Business Administration/Commerce/Finance

Job description

Join the EDC Team!

At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade.

Position: Export Knowledge Base Manager & Advisor

Employment Type: Permanent

Application deadline: September 28, 2026, at 12:00PM ET

Compensation Details:

• Knowledge Serv. (Prod Mgmt) 17: Salaries typically range from $84,698 to $112,931 annually, based on qualifications and experiences, plus a performance-based incentive.

Location:

• Export Development Canada operates under a hybrid work model, with employees currently required to work from the office three days per week.
• This role can be performed from EDC’s headquarters in Ottawa or from our Community Hub in Toronto.
• Relocation assistance is available for candidates who meet the eligibility criteria.

Internal Employees, please consult the ServiceNow article entitled Internal movements – what you need to know.

About EDC:

At Export Development Canada (EDC), we empower Canadian businesses to succeed globally. As a financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth.

Why Join EDC?

• Comprehensive Benefits: EDC offers a competitive compensation & benefits package, work-life balance, & the opportunity to help make Canada and the world better through trade.
• Work-Life Balance: EDC offers a competitive compensation package & work-life balance. We have hybrid work options, 3 to 4 weeks paid vacation, a corporate closure period, summer early Friday’s & no meeting Fridays.
• Professional Development: Take advantage of our continuous learning opportunities, including training programs, workshops and language training.
• Inclusive Culture: Be part of a diverse and inclusive workplace that champions employment equity & values diversity of ideas, strengths, & backgrounds to succeed.
• Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs to keep you healthy and happy.
• Community Engagement: Participate in volunteer opportunities and give back to the community through our various social responsibility programs.

Team Overview:

The Export Help Hub is a digital service offering part of EDC's Knowledge Business team and serves as a trusted source of trade expertise for Canadian businesses. We provide practical guidance, answers, resources, and referrals that help exporters make informed decisions and move forward confidently in their international growth journey.

What you will be doing:

As an Export Knowledge Base Manager & Advisor, you will combine your trade expertise, customer focus, and curiosity to help businesses solve complex export challenges. You will also play an important role in the continued evolution of the Export Help Hub, contributing to the knowledge base that powers both advisor-delivered and AI-assisted responses. This includes identifying knowledge gaps, improving content quality, maintaining trade intelligence resources, and helping train and refine the hub’s Generative AI capabilities. This role blends advisory services, knowledge management, and digital innovation.

This role is market-facing in that it requires the incumbent to interact with internal and external parties, including customers, in a team-based but independent manner with limited supervision on a day-to-day basis.

The ideal candidate is a proactive, entrepreneurial, and hands-on professional who can independently identify priorities, bring forward ideas, and create structure in an evolving environment. You are passionate about trade, curious and highly adaptable, comfortable taking intelligent risks in a fast paced and dynamic environment. You are also excited about using your expertise to contribute to our digital product development projects that will empower other teams at EDC and its customers with knowledge, connections and expertise.

In this role you will:

• Own the ongoing maintenance and enhancement of the Export Help Hub knowledge base by creating, updating, validating, and organizing content.
• Establish and maintain content standards, governance practices, and review processes to ensure knowledge remains accurate, current, and trustworthy.
• Respond to export-related inquiries from Canadian businesses through a variety of channels, including email, web, chat, social media, and phone.
• Provide guidance on topics such as international sales and marketing, customs and compliance, market intelligence, export regulations, risk mitigation, and trade practices.
• Monitor and help improve the quality of AI-generated responses by identifying content gaps, validating outputs, tagging knowledge, and supporting continuous learning and optimization of the Generative AI experience.
• Research and synthesize information from internal experts, content repositories, and external trade resources to deliver practical, client-focused recommendations.
• Identify opportunities to connect companies with relevant EDC products, services, and expertise.
• Contribute insights from customer interactions to improve products, services, processes, and digital experience that support innovation initiatives in the team.

What we are looking for:

• Undergraduate degree in International Business, Business Administration, Commerce, Finance, or a related field (or equivalent experience).
• 5+ years of experience in international trade, export advisory services, business consulting, or a related field.
• Strong understanding of the Canadian export ecosystem, including government and private-sector resources available to exporters.
• Excellent research, analytical, and problem-solving skills.
• Experience engaging directly with clients and translating complex information into practical advice.
• Strong written and verbal communication skills in both English and French