Expert en sinistres, niveau II – Dommages corporels

Co-operators Assurance et services financiers; Hamilton; Hybrid; CAD 50,000 - 80,000; Full time

Job summary

Join a leading Canadian financial services co-operative as a Bodily Injury Claims Representative II, where your expertise will help clients navigate complex claims. In this hybrid role, you will leverage your critical thinking and communication skills to investigate and resolve claims, ensuring exceptional service and fostering trust within the community. Enjoy a supportive workplace culture that prioritizes your well-being and offers flexible work options, training opportunities, and a comprehensive rewards package. This is your chance to make a meaningful impact while advancing your career in a dynamic environment.

Benefits

Training and development opportunities

Flexible work options

Paid time off

Physical and mental health programs

Paid volunteer days

Comprehensive total rewards package

Competitive salary

Bonus

Pension

Benefits

Qualifications

• 3+ years of claims or related business experience required.
• Strong communication skills and critical thinking abilities are essential.

Responsibilities

• Investigate and resolve complex bodily injury claims autonomously.
• Provide exceptional client service and support to the claims team.

Skills

Critical Thinking

Communication Skills

Client Service

Negotiation

Coaching

Education

Post-secondary degree or diploma

Chartered Insurance Professional (CIP) designation

Job description

Company: CGIC
Department: Bodily Injury Claims
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: This role operates in English
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to fostering a sustainable and resilient society. Our team is essential to delivering on this strategy, which is why we prioritize our people by providing a strong culture and development opportunities that enable our team to thrive and live our purpose. You will work with people who care passionately about you, our clients, and our communities.

Our Claims team aims to create peace of mind for our clients and communities. Our national team of knowledgeable and trusted professionals serve clients with compassion. We are passionate about continuous improvement and operate with high integrity, motivated by our desire to do the right thing for our clients.

As a Bodily Injury Claims Representative II, you will be responsible for investigating, negotiating, and resolving claims files in litigation. You will contribute to our client service culture through daily interactions and by implementing innovative, client-centric solutions.

How you will create impact:

• Investigate, interpret coverage, negotiate, and make decisions autonomously to resolve complex bodily injury claims.
• Contact claimants, clients, lawyers, and witnesses during the investigation and resolution of claims.
• Manage complex files in defense litigation and Alternative Dispute Resolution (ADR).
• Coach, train, and provide technical support to the claims team.
• Provide exceptional client service in accordance with our claims service and quality standards, aiming to position the organization as an industry leader in client engagement.

How you will succeed:

• Possess an innovative mindset to improve operational efficiencies and influence change, with a primary focus on client needs.
• Use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions, and proactively propose solutions.
• Have strong communication skills to clearly convey messages and explore diverse points of view.
• Build trusting relationships and support the development of colleagues.

To join our team:

• Have at least three years of claims or related business experience.
• Hold a post-secondary degree or diploma.
• Possess a Chartered Insurance Professional (CIP) designation.
• Have or will attain provincial adjuster license(s) depending on the province of work.

What you need to know:

• You will travel occasionally.
• You are required to have your own vehicle, valid driver’s license, and insurance.
• This role involves direct contact with clients and/or service providers in their environment.
• Extended work hours, including weekends, may be required.
• You will be subject to a background check as a condition of employment if selected.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, including physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• A comprehensive total rewards package, including a competitive salary, bonus, pension, and benefits.