Expert en sinistres, niveau II – Dommages corporels

Co-operators Assurance et services financiers; Edmonton; Hybrid; CAD 60,000 - 90,000; Full time

Job summary

An established industry player in financial services is seeking a Bodily Injury Claims Representative II to join their dynamic claims team. In this role, you will be responsible for investigating, negotiating, and resolving complex claims, ensuring a high standard of client service and engagement. You will work closely with clients, legal representatives, and team members to deliver innovative, client-centric solutions. With a strong focus on operational efficiency and a commitment to continuous improvement, this position offers the opportunity to make a significant impact within a supportive and collaborative environment. If you are passionate about helping others and have a keen eye for detail, this is the perfect opportunity for you.

Benefits

Training and development opportunities

Flexible work options

Paid time off

Holistic health programs

Paid volunteer days

Comprehensive total rewards package

Qualifications

• 3+ years of claims or related business experience required.
• Must have a CIP designation and a post-secondary degree.

Responsibilities

• Investigate and resolve complex bodily injury claims autonomously.
• Provide exceptional client service and support to colleagues.

Skills

Critical Thinking

Negotiation

Communication

Client Service

Coaching

Education

Post-secondary degree or diploma

Chartered Insurance Professional (CIP) designation

Job description

Company: CGIC
Department: Claims
Employment Type: Regular Full Time
Work Model: Hybrid
Language: This role operates in English.
Additional Information: There are 5 positions available.

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society. Our team is essential to deliver on this strategy. That’s why we prioritize our people, ensuring a strong culture and development opportunities that enable our team to thrive and live our purpose. You will work with people who care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and communities. Our national team of knowledgeable and trusted professionals serve clients with compassion. We are passionate about continuous improvement and operate with high integrity, motivated by our desire to do the right thing for our clients.

As a Bodily Injury Claims Representative II, you will be responsible for the investigation, negotiation, and resolution of complex claims. You will contribute to our client service culture through daily interactions with clients and by implementing innovative, client-centric solutions.

How you will create impact:

1. Investigating, interpreting coverage, negotiating, and making decisions autonomously to resolve complex bodily injury claims.
2. Contacting claimants, clients, lawyers, and witnesses in the investigation and resolution of claims.
3. Managing complex files in defense litigation and Alternative Dispute Resolution (ADR).
4. Coaching, training, and providing technical support to the claims team.
5. Providing exceptional client service in accordance with our claims service and quality standards, enabling the organization to be the industry leader in client engagement.

How you will succeed:

1. You have an innovative mindset to improve operational efficiencies and the ability to influence change, with a primary focus on client needs.
2. You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions, and proactively propose solutions.
3. You have strong communication skills to clearly convey messages and explore diverse points of view.
4. You build trusting relationships and provide guidance to support the development of colleagues.

To join our team:

1. You have three years of claims or related business experience.
2. You have a post-secondary degree or diploma.
3. You have a Chartered Insurance Professional (CIP) designation.
4. You have or will attain provincial adjuster license(s) depending on the province of work.

What you need to know:

1. You will travel regularly.
2. You are required to have your own vehicle, valid driver’s license, and insurance.
3. This role involves direct contact with clients and/or service providers in their environment.
4. Extended work hours, including weekends, may be required.
5. You will be subject to a background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

1. Training and development opportunities to grow your career.
2. Flexible work options and paid time off to support your personal and family needs.
3. A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
4. Paid volunteer days to give back to your community.
5. In addition to our competitive salary and incentive programs, eligible employees benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support, and an employee assistance program.