Expert en sinistres, niveau I – Dommages corporels

Co-operators Assurance et services financiers; Ontario; Hybrid; CAD 50,000 - 85,000; Full time

Job summary

Join a leading Canadian financial services co-operative as a Bodily Injury Claims Representative. In this dynamic role, you will investigate, negotiate, and settle bodily injury claims while contributing to a client-centric culture. This innovative firm prioritizes employee development and offers a supportive workplace environment. With a focus on continuous improvement and client engagement, you will work alongside dedicated professionals who are committed to making a positive impact in the community. If you are passionate about delivering exceptional service and thrive in a collaborative setting, this opportunity is perfect for you.

Benefits

Training and development opportunities

Flexible work options

Paid time off

Holistic health programs

Paid volunteer days

Comprehensive total rewards package

Pension and benefits

Mental health support

Employee assistance program

Qualifications

• 1+ years of insurance experience or 2 years related business experience.
• Strong computer skills, especially with Microsoft Office.

Responsibilities

• Investigate and settle bodily injury claims with integrity.
• Provide quality client service and maintain accurate files.

Skills

Critical Thinking

Communication Skills

Client Engagement

Negotiation Skills

Education

University/College Degree

Working towards Chartered Insurance Professional (CIP)

Tools

Microsoft Office

Job description

Company: CGIC
Department: Claims
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: This role operates in English
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

The Bodily Injury Claims Representative is responsible for investigation, negotiation, and settlement of bodily injury claims.

How you will create impact:

• Investigate, interpret coverage, reserve adequately, negotiate and settle bodily injury claims.
• Contribute to a client service culture by embedding client engagement philosophies into daily work and implementing innovative, client-centric decision making, to be THE industry leader in client engagement.
• Provide quality client service to our clients in accordance with claims service standards.
• Contact claimants, lawyers, policy holders and witnesses in a timely manner in the investigation and resolution of claims.
• Set up and maintain files for assigned claims.
• Handle files in defense litigation and Alternative Dispute Resolution (ADR), using litigation management guidelines.
• Authorize payments and reserves of up to $75,000 authority.

How you will succeed:

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support your peers.

To join our team:

• One (1) year insurance experience or two (2) years related business experience.
• Working towards Chartered Insurance Professional (CIP) courses.
• Well developed computer skills including Microsoft Office software, internet and email systems.
• Provincial adjuster license(s) may be required dependent on the province of work.
• University/College Degree.

What you need to know:

• You will travel occasionally.
• You are required to have your own vehicle, valid driver’s license and insurance.
• This role involves direct contact with clients and/or service providers in their environment.
• Extended work hours, including evenings and weekends, will be required during peak periods and major events.
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What's in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.