Expert, dommage corporels et litiges

TD Bank; Montreal; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

Une grande institution financière au Canada recherche un Expert en Dommage Corporels et Litiges pour rejoindre son équipe à Montréal. Le candidat sélectionné sera responsable de la gestion des réclamations, des enquêtes et de l'établissement de relations de confiance avec les parties concernées. Avec un environnement de travail dynamique et inclusif, cette offre offre une rémunération compétitive et des opportunités de développement professionnel.

Qualifications

• Minimum 5 ans d'expérience en tant qu'expert en sinistres.
• Connaissance des règles de procédure civile.
• Bilinguisme avancé (français/anglais).

Responsibilities

• Gérer les réclamations de responsabilité pour dommages corporels au Québec et aux États-Unis.
• Effectuer des enquêtes approfondies et gérer les coûts associés.
• Communiquer avec les demandeurs et avocats pour assurer des résolutions rapides.

Skills

Compétences analytiques

Gestion des relations

Négociation

Organisation

Service client

Education

Licence reconnue d'expert en sinistres

Job description

Expert, dommage corporels et litiges

Apply: Remote, Hybrid locations: Montréal, Québec | Full-time | Posted 2 days ago | Job Requisition ID: R_1417769

Department Overview

TD Assurance, part of the TD Bank Group, is one of Canada's largest financial institutions. We help clients prepare for life's uncertainties with a wide range of products including credit protection, life, health, travel, home, and auto insurance. With over three million clients, TD Assurance offers products and services online, by phone, and through a network of over 1,000 TD Canada Trust branches.

In Canada, we operate in two sectors: General Insurance and Life & Health Insurance. We are a leading provider of home and auto insurance, group insurance, and affinity marketing in general insurance, and a major provider of critical illness, life, and health insurance in the life and health sector.

At TD Assurance, we are committed to fostering an inclusive and accessible workplace. With more than 4,000 employees across Atlantic provinces, Quebec, Ontario, and Alberta, we offer a stable and dynamic environment where talent is valued and professional development is taken seriously. We provide more than jobs; we offer rewarding careers.

• Job Description

The Expert in Bodily Injury and Litigation is responsible for handling liability claims for bodily injuries in Quebec and the USA. This includes thorough investigations into liability and damages, regular interaction with claimants and defense attorneys, and potential travel.

Conduct prompt and comprehensive investigations into civil liability, injuries, and related damages, leading to logical conclusions. Investigations may be conducted jointly with an independent claims expert acting as a reviewer.

Establish and maintain adequate reserves following established protocols; adhere to protocols for major claims reporting, notification, and settlement authorizations.

Gather and document relevant information clearly and concisely, respecting protocols to ensure accuracy and quality of information.

Proactively manage litigated indemnity files, adhering to established guidelines.

Manage potential indemnities and costs to ensure sound cost management practices.

Exercise sound judgment in evaluating and resolving valid claims, considering all available information and guidelines.

Communicate promptly with claimants to build trust and collaboration, resolving claims within a reasonable timeframe and following a fair and proactive process.

Manage claimant expectations, maintain regular follow-up, and meet commitments to resolve claims quickly and fairly.

Engage with all parties, including judicial experts, regarding their roles, rights, and responsibilities, to ensure collaboration.

Build trust and maintain professional relationships with claimant attorneys to facilitate timely and fair settlements.

Proactively collaborate with defense attorneys according to established practices.

Complete all necessary reports promptly.

Attend settlement meetings, mediation sessions, and trials outside the office as needed.

The role may require working irregular hours based on activity schedules and key events.

• Job Requirements

Minimum 5 years of experience as a claims expert, with bodily injury experience or related litigation experience considered an asset.

Knowledge of current civil procedure rules.

Deep understanding of the insurance sector and related legal context.

Ability to prioritize and handle all activities related to claim processing, considering client, third-party, witness, healthcare professional, law enforcement, and expert availability.

Excellent interpersonal and communication skills.

Customer service-oriented approach.

Strong organizational and time management skills.

Effective analytical skills and attention to detail.

Strong negotiation skills.

Ability to adapt effectively in a changing environment.

Ability to operate efficiently in a fast-paced, versatile environment.

Ability to work independently with minimal supervision.

Additional Information

Advanced bilingualism (French/English);

Holder of a recognized claims expert license from the Financial Markets Authority (AMF);

Knowledge of another language to support or communicate with clients needing services in that language.