Experiences Ambassador

Muskoka Bay Resort; Gravenhurst; On-site; CAD 36,000 - 40,000; Full time

Benefits offered by this job

Complimentary resort access

Discounted F&B and lodging

Job summary

Muskoka Bay Resort invites energetic individuals to join our Experiences team as Ambassadors. You will welcome guests, share information about recreation options, help host daily activities, and ensure a memorable, high‑quality guest experience across the resort’s amenities.

Responsibilities include setting up programs, assisting in the pool area, booking saunas and activities, and maintaining a clean, safe recreation environment. Prior hospitality experience is valued.

Qualifications

• Experience in customer service or hospitality.
• Experience with children is an asset.
• Experience in recreations role is preferred.
• Energetic and outgoing.

Responsibilities

• Greets guests at the pool area and assists with check‑in, towels, amenity bookings and answering questions.
• Provide information on recreation facilities, activities, lessons and equipment available.
• Set up, host and tear down daily activities and programs under supervision.
• Deliver exceptional customer service and communicate available programs and resort offerings.
• Maintain pool area including water tests, vacuuming and skimming.
• Assist with sauna and firepit bookings and guest inquiries about activities.
• Keep recreation spaces clean and stocked; enforce facility rules and guidelines.
• Promote activities and encourage guest participation; support in-store retail tasks as needed.
• Assist supervisors or managers with other duties as assigned.

Skills

Verbal communication

Written communication

Detail oriented

Flexible hours

Lift up to 25 lbs

Weather exposure

Job description

MUSKOKA BAY RESORT – EXPERIENCES AMBASSADOR

Reporting To: Experiences Manager

Department: Recreation

Terms: Seasonal, Full-Time, Part-Time

WHO WE ARE:

No matter the season, no matter the reason, Freed Hotels & Resorts have one mission: to create memories for every guest who stays with us. We achieve this with our best-in-class, detail-oriented service at our growing portfolio of properties throughout Ontario.

Muskoka Bay Resort redefines what it means to play and stay; to relax and live. Our resort features spectacular amenities through every season. This magnificent property boasts a superior, first-class golf course, the Cliffside Restaurant with spectacular views from the patio, a brand-new 88 room hotel. This hotel will feature a one‑of‑a‑kind, landmark rooftop restaurant with a pool and unobstructed views of picturesque Muskoka. Be a part of the exciting change and choose Muskoka Bay Resort as your employer of choice!

POSITION SUMMARY:

Experience ambassadors bring culture and fun to the resort through daily activities, impromptu programming, creativity, and exceptional customer service. The Experiences Ambassador is responsible for facilitating and executing programs and activities throughout the Resort and is the first point of contact for any amenities offered on the Resort property.

DUTIES & RESPONSIBILITIES:

• Welcomes guests to the pool area and ensures a smooth check‑in process by providing towels, booking guests into amenities, and answering any questions they may have.
• Provide information to guests about available recreation facilities and activities, lessons and equipment.
• Responsible for setting up, tearing down and hosting the daily recreational activities or programs available on site under the guidance of the Experiences Coordinator. Includes but is not limited to arts and crafts, social programming, physical activities, games, movie nights, etc.
• Providing exceptional customer service, communicate to customers the available programs, activities and events as well as other Resort offerings.
• Pool upkeep including water quality testing, vacuuming, and skimming. (No prior experience necessary, full training will be provided).
• Starting and maintaining fires for our Sauna and Firepits.
• Making bookings for guests for the sauna, firepits, or activities.
• Respond to guest inquiries with respect to programs, activities and services offered.
• Provide exceptional customer service in every interaction.
• Maintain the cleanliness and organization of all recreation areas by wiping down equipment, picking up garbage and ensuring supplies are stocked.
• Explain and enforce the rules and guidelines of the recreation facilities and activities.
• Be an ambassador to promoting and encouraging use of the activities offered.
• Support the retail store as needed with selling, stocking and keeping the merchandise clean.
• Assist in other duties as assigned by the Supervisor or Manager.

SKILLS, ABILITIES, ATTRIBUTES

• Strong verbal and written communication skills
• Detail‑oriented and works with a high degree of accuracy
• Must be able to work flexible hours including evenings, weekends and holidays
• Required to move, lift, carry, pull and place objects weighing less than or equal to 25 pounds
• Significant exposure to varying weather conditions

EDUCATION & EXPERIENCE

• Previous roles in customer service or hospitality.
• Previous experience working with children is an asset.
• Previous experience in a recreation role is preferred
• Energetic and outgoing

OUR COMMITMENT TO YOU

• We will provide you with a supportive, communication driven workplace.
• Provide a company culture that promotes diversity, inclusion, and equity.
• Empower you to make decisions and solve problems.
• Competitive compensation package that will be commensurate with experience.
• Complimentary amenity access to all Resorts within Freed Hotels & Resorts Portfolio (Muskoka Bay, Horseshoe Resort, Deerhurst Resort), discounted F&B, lodging, events and more.

The above job description is not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of the role but are intended to accurately reflect principal job elements.

Wage

$17.60 per hour

Visa Requirements

Must be eligible to work in Canada