Experienced Commercial Property Claims Adjuster

Aviva; Edmonton; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading company in the insurance industry is seeking an Experienced Commercial Claims Adjuster to join their Customer Response - Property team in Edmonton. This hybrid role focuses on the investigation and resolution of primarily commercial property claims, requiring exceptional customer service skills and strong negotiation abilities. Candidates should have significant experience in managing claims for various industries, alongside critical thinking and effective communication skills. Aviva offers a competitive salary, comprehensive benefits, and a flexible work environment that supports a healthy work-life balance.

Benefits

Compelling rewards package

Annual bonus eligibility

Flexible vacation package

Corporate wellness programs

Qualifications

• 5+ years of property claims experience.
• Minimum of 3 years handling first-party commercial claims.
• Ability to work in a fast-paced environment.

Responsibilities

• Investigate and negotiate commercial property claims.
• Provide in-depth claims guidance to customers and stakeholders.
• Ensure data accuracy and timely payments.

Skills

Critical thinking

Communication

Problem-solving

Organization

Education

CIP or FCIP designation

Job description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We currently have some exciting roles for Experienced Commercial Claims Adjusters for our Customer Response - Property team.

Aviva recognizes the importance of being flexible and the benefits of being together; this role will be hybrid – the best of both worlds.

You will be responsible for claim settlement of predominantly commercial property claims (80% commercial | 20% personal lines) via telephone with a key focus on quality and customer service. The successful candidate will work with premiere property vendors to quantify the claim and apply cost-saving guidelines in the quantification of loss and expense without compromising the delivery of superior customer service.

What you’ll do :

• Support our claims customer demand through a phone and text line environment.
• Investigate and negotiate various Commercial Property Claims in accordance with Aviva's claim procedures and guidelines.
• Confirm coverage and compile FNOL information for incoming claims.
• Provide in-depth commercial claims guidance / advice to customers, peers, and other stakeholders.
• Ensure data accuracy and the issuance of payments to vendors, insureds, and experts.
• Review and compile facts, policy, and technical reports, analyze estimates, value of claims, and negotiate / settle claims accordingly.
• Advise and counsel customers on claim status, providing prompt and exemplary customer service while keeping related parties informed of the claims status.
• Complete all correspondence in a time-efficient / effective manner including the creation of Critical Path, Proof of Loss, and reservation of rights letters.
• Recognize questionable claims, subrogation, and risk opportunities.
• Meet Property team performance expectations set individually and contribute to team success.
• Adhere to and support policies surrounding attendance.

What you’ll bring :

• 5+ years of property claims experience.
• Minimum of 3 years experience handling first-party commercial claims including but not limited to building owner / tenant, business income, stock, cargo, builder's risk, crime, and equipment claims for a wide variety of industries.
• CIP or FCIP and other industry designations preferred.
• Ability to work in a fast-paced environment to support customer demand.
• High level of comfort dealing directly with key commercial clients and brokers on all claim-related issues.
• High level of prioritization and organization skills.
• Critical thinking skills and coordination with all stakeholders to ensure the best outcomes.
• Hardworking and self-motivated problem-solver.
• Excellent oral and written communication skills.
• Licenses for claims adjusting in any provinces (not a requirement but a big asset).
• Assist and support during high volume catastrophes as needed (Evenings and Weekends).

Must be able to work rotating shifts during the hours of 7 : 00 AM to 8 : 00 PM Monday to Friday, and have flexibility to work some Saturdays only if needed.

What you’ll get :

• Individual salary is determined by factors such as job-related knowledge, skills, and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
• Corporate wellness programs to support our employees’ physical and mental health.
• Hybrid flexible work model.

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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