Experienced Casualty Specialist - Bodily Injury Claims

Aviva; Ottawa; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

Aviva is seeking a Protect Casualty Specialist for their Ottawa office, responsible for managing Bodily Injury claims, providing exceptional client service while negotiating and settling claims according to established protocols. The ideal candidate will possess 4-10 years of relevant experience, strong analytical and communication skills, and a team-oriented approach to challenges. This hybrid role promises a rewarding career path with opportunities for professional development and competitive benefits.

Benefits

Competitive vacation package

Annual bonus eligibility

Retirement savings plan

Health benefits

Professional development support

Corporate wellness programs

Qualifications

• 4-10 years’ experience handling bodily injury claims.
• Strong working knowledge of third-party liability claims.
• Excellent organizational skills and ability to work independently.

Responsibilities

• Investigate, evaluate, negotiate, and settle Bodily Injury claims.
• Maintain communication with customers and partners on claim matters.
• Develop strategies for managing and concluding claims.

Skills

Communication skills

Negotiation skills

Analytical skills

Problem-solving skills

Team player

Education

Post-Secondary education in a related field

Job description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We are actively recruiting for a Protect Casualty Specialist to handle Bodily Injury (BI) claims, some of which are in litigation, and provide outstanding service to our customers.

The successful candidate will have a multifaceted personality and thrive within an inspiring culture. They will seek out challenges in order to continually improve their knowledge and skills, while providing the best-in-class service to the end customer.

The primary role in Protect Claims is to investigate, evaluate, negotiate, and settle Bodily Injury claims in accordance with Aviva's procedures and philosophy.

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.

What you'll do:

• Interpret and confirm insurance coverage using background knowledge of relevant case law combined with a thorough understanding of policy wordings

• Investigate, evaluate and settle a diverse claim pending of litigated and non-litigated files

• Develop appropriate strategy to direct handle files to conclusion and/or teach Independent Adjusters as needed

• Ensure file reserves are set on a timely and accurate basis, in line with company protocols

• Maintain control over expenses through pro-active handling techniques

• On litigated files, work in partnership with defence counsel to develop and implement strategies for bringing files to a timely and cost effective resolution

• Provide excellent customer and partner communication on claim matters

• Clearly document and summarize file activity

• Understand and adhere to Aviva’s claim procedures and guidelines

• Provide superior customer service to our clients and partners

What you'll bring:

• 4 -10 years’ experience handling bodily injury claims, including both general liability/premises operations claims and auto tort liability

• Ability to work independently and effectively in a fast-paced environment

• Strong working knowledge of third party liability claims (Bodily Injury, Property, and Auto Physical Damage litigation)

• Mediation, Pre-Trial and Trial experience

• Excellent interpersonal, written and oral communication skills

• Superior organizational skills

• Strong analytical, problem-solving and negotiation skills

• Adaptability, flexibility, willingness to learn and integrity

• Committed team player with a positive outlook

• Post-Secondary education in a related field

• CIP designation would be an asset

What you'll get:

• Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Outstanding Career Development opportunities.

• We’ll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year

• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

• Corporate wellness programs to support our employees’ physical and mental health

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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