Experienced Casualty Specialist

Aviva; Markham; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Protect Casualty Specialist to join their dynamic team. This hybrid role involves investigating and settling bodily injury claims, ensuring excellent service to clients and partners. The ideal candidate will have 3-10 years of experience in claims handling, strong negotiation skills, and a commitment to continuous learning. With a focus on flexibility and collaboration, this position offers a compelling rewards package, career development opportunities, and a supportive work environment. If you're ready to take on challenges and make a difference, this is the perfect opportunity for you.

Benefits

Annual Bonus Eligibility

Retirement Savings Plan

Health Benefits

Personal Wellness Opportunities

Competitive Vacation Package

Professional Development Support

Corporate Wellness Programs

Volunteer Opportunities

Qualifications

• 3-10 years’ experience in handling bodily injury claims.
• Strong knowledge of third party liability claims and litigation.
• Excellent interpersonal and communication skills.

Responsibilities

• Investigate, evaluate, and settle bodily injury claims.
• Work with defence counsel on litigated files.
• Provide superior customer service to clients and partners.

Skills

Bodily Injury Claims Handling

Negotiation Skills

Analytical Skills

Communication Skills

Problem-Solving Skills

Organizational Skills

Adaptability

Education

Post-Secondary Education in a Related Field

CIP Designation

Job description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We are actively recruiting for a Protect Casualty Specialist to handle Bodily Injury claims, some of which are in litigation, and provide outstanding service to our customers.

The primary role in Protect Claims is to investigate, evaluate, negotiate, and settle BI claims in accordance with Aviva's procedures and philosophy.

The successful candidate will have a multifaceted personality and thrive within an inspiring culture. They will seek out challenges in order to continually improve their knowledge and skills, while providing the best in class service to the end customer.

Aviva recognizes the importance of being flexible and the benefits of being together, this role will behybrid– the best of both worlds.

Come join our team!

What you'll do:

• Interpret and confirm insurance coverage using background knowledge of relevant case law combined with a thorough understanding of policy wordings

• Investigate, evaluate and settle a diverse claims pending of litigated and non-litigated files

• Develop appropriate strategy to direct handle files to conclusion

• Ensure file reserves are set on a timely and accurate basis, in line with company protocols

• Maintain control over expenses through pro-active handling techniques

• On litigated files, work in partnership with defence counsel to develop and implement strategies for bringing files to a timely and cost effective resolution

• Provide excellent customer and partner communication on claim matters

• Clearly document and summarize file activity

• Understand and adhere to Aviva’s claim procedures and guidelines

• Provide superior customer service to our clients and partners

What you'll bring:

• 3 -10 years’ experience handling bodily injury claims, including both general liability/premises operations claims and auto tort liability

• Ability to work independently and effectively in a fast-paced environment

• Strong working knowledge of third party liability claims (Bodily Injury, Property, and Auto Physical Damage litigation)

• Mediation, Pre-Trial and Trial experience

• Excellent interpersonal, written and oral communication skills

• Superior organizational skills

• Strong analytical, problem-solving and negotiation skills

• Adaptability, flexibility, willingness to learn and integrity

• Committed team player with a positive outlook

• Post-Secondary education in a related field

• CIP designation would be an asset

What You’ll Get:

• Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Outstanding Career Development opportunities.

• We’ll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year

• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

• Corporate wellness programs to support our employees’ physical and mental health

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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