Experience Research Analyst

TechAlliance of Southwestern Ontario, London Economic Development Corporation; Toronto; Hybrid; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Health & dental benefits

Mental health benefit (up to $5,000)

Volunteer day

Education reimbursement up to $2,000

Company pension plan

Job summary

Canada Life is seeking an Experience Research Analyst in its Research, Insights and Voice of the Customer team in Toronto. You will contribute to quantitative research, survey design and performance measurement across CX, BX, and UX domains, with potential qualitative exposure.

This is a hybrid role with in-office days in Toronto. The position emphasizes data handling, storytelling from insights, stakeholder engagement, and project management, with support from senior team members.

Qualifications

• Undergraduate degree in a field related to research and analytics.
• 1–3 years of supplier-side research experience (e.g. Ipsos, Abacus, RSG, Environics, Leger, Forum Research, etc.).
• Completion of the Research Analyst Postgraduate Program is strongly preferred.
• Strong written, verbal, and presentation skills.
• Attention to detail and analytical thinking.
• Proactive and curious mindset.
• Ability to work effectively in a team environment.
• Familiarity with Microsoft Office, especially Excel and PowerPoint.
• Experience or interest in Qualtrics is an asset.
• Bilingual English and French is an asset.
• Qualtrics certification is a strong asset; certification within 6 months may be required.
• Reliability Status Security Clearance is required if offered employment; costs covered by Canada Life.

Responsibilities

• Support development and execution of CX, BX, UX, and MR projects for internal clients.
• Use Excel, PowerPoint, Qualtrics, and SPSS to manage and analyze data.
• Assist in identifying trends and crafting narratives to support business decisions.
• Participate in meetings and document stakeholder feedback.
• Collaborate with team members to achieve project goals.
• Follow project plans and communicate blockers for timely delivery.
• Develop a broad understanding of business context and ask insightful questions.

Skills

Undergraduate degree options

1–3 years supplier-side research

Research Postgrad program

Strong communication skills

Attention to detail

Proactive mindset

Team collaboration

MS Excel

PowerPoint

Qualtrics experience

SPSS experience

Bilingual English/French asset

Qualtrics certification asset

Security Clearance (Reliability)

Education

Undergraduate degree in Business/ Social Sciences/ Economics/ Statistics or related

Research Analyst Postgraduate Program (Humber/Georgian/Algonquin)

Tools

Excel

PowerPoint

Qualtrics

SPSS

Job description

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As an Experience Research Analyst in the Research, Insights and Voice of the Customer team, you will contribute to the execution of research projects that inform strategic decisions across Canada Life. You'll apply foundational skills in data handling, survey execution, and insight generation, while continuing to build expertise through hands‑on experience and mentorship. This role is suited to individuals with early‑career experience in research who are ready to deepen their capabilities in a collaborative, fast‑paced environment. This role is located in Toronto, Ontario and is hybrid 3 days a week in office.

The position will have a stronger focus on quantitative work, including data analysis, survey design, and performance measurement. You'll support projects across Customer Experience (CX), Brand Experience (BX), and User Experience (UX) domains, with potential opportunities to engage in qualitative research depending on project needs.

What you will do

• Research Execution: Support the development and execution of CX, BX, UX, and ad-adhoc Market Research (MR) projects for internal client groups across Canada Life, under the guidance of senior team members.


• Data & Tools: Apply research tools such as Excel, PowerPoint, Qualtrics, and SPSS to manage and analyse data, while continuing to build proficiency.


• Insight Generation & Storytelling: Identify trends in data and assist in crafting compelling narratives that support business decisions.


• Stakeholder Engagement: Participate in meetings, document feedback, and ensure stakeholder needs are captured accurately.


• Collaboration: Work cooperatively with team members, contributing to shared tasks and project goals.


• Project Management: Follow project plans, communicate blockers, and ensure timely delivery of assigned tasks.


• Strategic Acumen: Develop an understanding of business context and ask thoughtful questions to deepen insight.
  

What a Typical Day Looks Like

• Analysing survey data to uncover trends and performance insights


• Collaborating with colleagues on CX, BX, and UX project deliverables


• Preparing visual reports and presentations for internal stakeholders


• Attending project meetings and capturing feedback for action


• Managing survey platforms and ensuring data quality


• Responding to ad-adhoc requests from internal clients with agility and precision
  

What you will bring

• Undergraduate degree, preferably in Business, Social Sciences, Economics, Statistics, or a field related to research and analytics


• Approximately 1-3 years of experience working in supplier‑side research (e.g. Ipsos, Abacus, RSG, Environics, Leger, Forum Research, etc.)


• Successful completion of the Research Analyst Postgraduate Program (Humber, Georgian, or Algonquin postgrad programs) strongly preferred


• Strong written, verbal, and presentation skills


• Attention to detail and analytical thinking


• Proactive and curious mindset


• Ability to work effectively in a team environment


• Familiarity with Microsoft Office, especially Excel and PowerPoint


• Experience or interest in survey platforms like Qualtrics is an asset


• Bilingual in English and French is an asset


• Qualtrics certification (DesignXM, Research Core Advanced, or similar) is considered a strong asset. Selected candidate will be required to obtain certification within 6 months of successful hiring


• Reliability Status Security Clearance - this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.

The base salary for this position is between $60,000 - $89,900 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We'reunited by a shared purpose: to improve the financial,physicaland mental well beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We'relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer

We're committed to supporting our employees through every stage of their career. Here's what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annuallytowardseducation reimbursement.


• Health & Wellness: Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well-being.


• Time Off:In addition to regular vacation andpersonal days,we support communityinvolvement with a volunteer day.


• Financial Security:Company-matching pension plan,share ownership program andadditionalinvestment options.


• Rewards and Recognition:Employee recognition programs, service milestone celebrations, employee discounts and more!


• Emphasis onCommunity:We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs),mentorshipprograms,socialclubsandevents.

We'recommitted to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Lifewould like to thank all applicants, however only those who qualify for an interview will be contacted.