Experience Management Supervising Associate (14 month Contract)

Ernst & Young Advisory Services Sdn Bhd; Toronto; On-site; CAD 75,000 - 114,000; Full time

Job summary

Join a forward-thinking company as an Experience Management Supervising Associate, where your unique skills will help shape the future of consulting. In this dynamic role, you will be at the forefront of deploying client-serving professionals, ensuring they have meaningful career experiences. With a focus on collaboration and continuous improvement, you will work within a diverse team, utilizing advanced tools and analytics to drive success. This is an exceptional opportunity to develop your career in a supportive environment that values your contributions and fosters growth. If you're ready to make a significant impact, this role is for you.

Benefits

Competitive compensation package

Coaching and feedback from colleagues

Opportunities for skill development

Flexible work arrangements

Qualifications

• 3-5 years of relevant work experience in staffing consulting roles.
• Strong analytical skills with attention to detail and problem-solving.

Responsibilities

• Support deployment and capacity management of consulting professionals.
• Assist with reporting requirements and create personnel schedules.

Skills

PowerBI

Microsoft Excel

Analytical Skills

Problem-Solving Skills

Communication Skills

Teamwork

Education

Bachelor's degree

Tools

ProFinda

Retain/MERA

EY Discover

Mercury

Job description

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Experience Management Supervising Associate (14 month Contract)

Location: Toronto

Other locations: Primary Location Only

Date: May 9, 2025

Requisition ID: 1606934

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

EY’s people in more than 150 countries are committed to operating with integrity, quality and professionalism in the provision of audit, tax and transaction advisory services. We strive to help all of our people achieve their professional and personal goals through an inclusive environment that values everyone’s contributions, appreciates diversity of thought, fosters growth, and provides continuous opportunities for development. Recognized as one of Canada’s top employers, EY continually strives to be a great place to work.

The Experience Management (EM) Supervising Associate will be supporting Consulting Canada as a member of the national Experience Management team.

Your key responsibilities

As an EM Supervising Associate, you will be responsible for supporting deployment; development; and capacity management of the Consulting client-serving professionals. You will be responsible for reporting requirements in order to effectively deploy client-serving professionals and provide them with meaningful career experiences. You'll receive regular supervision on a day-to-day basis to set appropriate priorities.

Deployment:

• Address complex scheduling assignments for assigned competencies.
• Conduct skill and bio/CV searches that focuses on matching project need(s) with required skills, development opportunities and project risk.
• Assist with the creation/maintenance of accurate personnel and client project schedules.
• Proactively identify resources that will become availability in short term (i.e. next 2-3 weeks)
• Proactively monitor and highlight unassigned resources in order to minimize unassigned time
• Regularly communicate material schedule changes to the appropriate Experience Manager
• Communicate regularly with Experience Management team on the status of staffing requirements
  

Teaming:

• Demonstrate effective teaming with Consulting and cross service line EM team(s) by proactively/creatively responding to requests.
• Involved in ad hoc projects as required (i.e. task forces, reporting, process improvement committees, training manuals etc.)
• Identify ways to improve Experience Management processes
• Participate in the orientation of new hires by providing an overview of the Experience Management function and operating model
• Partner with the Consulting Talent Team (i.e. HR) on Performance Management initiatives
• High degree of expertise on Experience Management systems/enablers including but not limited to ProFinda, Retain/MERA; EYA; EY Discover; Mercury.
• Work with peers across Consulting regions by contributing to EM priorities; task forces; and/or projects
  

Reporting:

• Act as a subject matter resource on EM tools/enablers
• Assist with the creation of Service Line; Market and/or Competency reporting including utilization performance; forecasts; variance analysis; and capacity management analytics
• Create reports and pivot tables for deployment data
  

To qualify for the role, you must have:

• Experience staffing consulting roles/professionals
• Advanced PowerBI and Microsoft Excel skills
• Proficient in other Microsoft applications
• Strong analytical skills, with attention to detail
• English language skills - very strong written and verbal communication
• French language skills a plus
• Proven client service focus, with an ability to resolve issues quickly, with a sense of urgency
• Strong problem-solving skills
• Flexible in adapting to constantly changing priorities
• Outstanding teamwork and interpersonal skills
• Confident at working independently and a self-starter
• Adept at handling multiple tasks, with strong organizational skills
• 3-5 years of relevant work experience
• Experience in a professional services firm desirable
  

Education

• Bachelor's degree, or equivalent work experience

What we offer

At EY, our Total Rewards package supports our commitment to creating a leading people culture - built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities. It's one of the many reasons we repeatedly win awards for being a great place to work.

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

The salary range for this job in British Columbia is $75,600 to $113,400. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.

Diversity and Inclusion at EY

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting ourneuroinclusionand accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.

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