Experience Management, Supervising Associate

EY; Ottawa; On-site; CAD 75,000 - 114,000; Full time

Job summary

A leading global professional services firm in Ottawa is seeking an experienced Experience Management, Supervising Associate. In this role, you will manage capacity and deployment of consulting professionals, conduct skill searches, and improve experience management processes. Strong analytical skills, advanced proficiency in PowerBI, and excellent communication skills are essential. The position offers a competitive salary and an extensive benefits package.

Benefits

Comprehensive medical coverage

Generous vacation days

Employee Assistance Program

Qualifications

• 3-5 years of relevant work experience in staffing roles.
• Experience in a professional services firm desirable.
• Ability to handle complex scheduling assignments.

Responsibilities

• Support deployment and capacity management of Consulting professionals.
• Address complex scheduling assignments effectively.
• Assist with the creation and maintenance of accurate personnel schedules.

Skills

Advanced PowerBI

Microsoft Excel

Strong analytical skills

English language skills

Problem-solving skills

Teamwork and interpersonal skills

Education

Bachelor's degree or equivalent work experience

Tools

ProFinda

SuccessFactors

Job description

Experience Management, Supervising Associate

Join to apply for the Experience Management, Supervising Associate role at EY

Experience Management, Supervising Associate

2 days ago Be among the first 25 applicants

Join to apply for the Experience Management, Supervising Associate role at EY

Get AI-powered advice on this job and more exclusive features.

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

As an EM Supervising Associate, you will be responsible for supporting deployment; development; and capacity management of the Consulting client-serving professionals. You will be responsible for reporting requirements in order to effectively deploy client-serving professionals and provide them with meaningful career experiences. You'll receive regular supervision on a day-to-day basis to set appropriate priorities.

The Experience Management (EM) Supervising Associate will be supporting Consulting Canada as a member of the national Experience Management team.

Your Key Responsibilities

Deployment :

• Address complex scheduling assignments for assigned competencies.
• Conduct skill and bio / CV searches that focuses on matching project need(s) with required skills, development opportunities and project risk.
• Assist with the creation / maintenance of accurate personnel and client project schedules.
• Proactively identify resources that will become availability in short term (i.e. next 2-3 weeks)
• Proactively monitor and highlight unassigned resources to minimize unassigned time
• Regularly communicate material schedule changes to the appropriate Experience Manager
• Communicate regularly with Experience Management team on the status of staffing requirements

Teaming :

Demonstrate effective teaming with Consulting and cross service line EM team(s) by proactively / creatively responding to requests.

Involved in ad hoc projects as required (i.e. task forces, reporting, process improvement committees, training manuals etc)

Identify ways to improve Experience Management processes

Participate in the orientation of new hires by providing an overview of the Experience Management function and operating model

Partner with the Consulting Talent Team (i.e. HR) on Performance Management initiatives

High degree of expertise on Experience Management systems / enablers including but not limited to ProFinda, Retain / MERA; EYA; EY Discover; Mercury; and SuccessFactors.

Work with peers across Consulting regions by contributing to EM priorities; task forces; and / or projects

Reporting :

Act as a subject matter resource on EM tools / enablers

Assist with the creation of Service Line; Market and / or Competency reporting including utilization performance; forecasts; variance analysis; and capacity management analytics

Create reports and pivot tables for deployment data

Skills And Attributes For Success

Bachelor's degree, or equivalent work experience

Experience staffing consulting roles / professionals

Advanced PowerBI and Microsoft Excel skills

Proficient in other Microsoft applications

Strong analytical skills, with attention to detail

English language skills - very strong written and verbal communication

Proven client service focus, with an ability to resolve issues quickly, with a sense of urgency

Strong problem-solving skills

Flexible in adapting to constantly changing priorities

Outstanding teamwork and interpersonal skills

Confident at working independently and a self-starter

Adept at handling multiple tasks, with strong organizational skills

3-5 years of relevant work experience

Experience in a professional services firm desirable

Ideally, you’ll also

French language will be considered an asset

What We Offer You

The EY benefits package is designed to support your physical, emotional, financial, and social wellbeing. Our extensive benefits include comprehensive medical, dental, and prescription drug coverage, as well as mental health benefits, a robust Employee Assistance Program and group savings plans to promote your overall wellbeing. We offer generous time off, including personal days, vacation days, and additional firm-wide holidays, along with the option to purchase extra vacation days. Employees can take advantage of EY's exclusive learning programs tailored just for them. We also provide internal opportunities for career development and advancement, enabling you to grow within the firm. Get involved in meaningful volunteering through EY Ripples and make a positive impact in the community.

Learn about our commitment to DE&I at https : / / www.ey.com / en_ca / about-us / corporate-responsibility / equity

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any accommodations you may need.

The salary range for this job in British Columbia is $75,600 to $113,400. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.

Diversity and Inclusion at EY

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Business Development and Sales

Industries

Professional Services

Referrals increase your chances of interviewing at EY by 2x

Get notified about new Management Supervisor jobs in Ottawa, Ontario, Canada .

Ottawa, Ontario, Canada CA$86,330.00-CA$127,214.00 3 weeks ago

Division Manager - Southeastern ON - Peterbilt

Restaurant Manager - LOCAL Public Eatery, Lansdowne

Greater Ottawa Metropolitan Area CA$90,000.00-CA$100,000.00 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr