Experience Management (Resource Management), Supervising Associate

Ernst & Young Advisory Services Sdn Bhd; Toronto; On-site; CAD 75,000 - 114,000; Full time

Job summary

A global consulting firm in Toronto is seeking an EM Supervising Associate to support deployment and capacity management of consulting professionals. You'll handle complex scheduling, conduct skill searches, and create project schedules, requiring strong analytical skills and proficiency in PowerBI. Ideal candidates have 3-5 years of experience in professional services. This position offers comprehensive benefits and opportunities for career development.

Benefits

Comprehensive medical, dental, and prescription coverage

Mental health benefits

Generous time off including personal days and vacation days

Exclusive learning programs

Qualifications

• 3-5 years of relevant work experience.
• Experience staffing consulting roles/professionals.
• Experience in a professional services firm desirable.

Responsibilities

• Support deployment, development, and capacity management of client-serving professionals.
• Conduct skill and CV searches to match project needs with required skills.
• Assist with the creation of accurate personnel and client project schedules.

Skills

Advanced PowerBI

Microsoft Excel

Analytical skills

English language proficiency

Client service focus

Problem-solving skills

Teamwork skills

Organizational skills

Education

Bachelor's degree or equivalent work experience

Job description

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Location: Toronto

Other locations: Primary Location Only

Date: Jul 23, 2025

Requisition ID: 1629019

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The opportunity

As an EM Supervising Associate, you will be responsible for supporting deployment; development; and capacity management of the Consulting client-serving professionals. You will be responsible for reporting requirements in order to effectively deploy client-serving professionals and provide them with meaningful career experiences. You'll receive regular supervision on a day-to-day basis to set appropriate priorities.

The Experience Management (EM) Supervising Associate will be supporting Consulting Canada as a member of the national Experience Management team.

Your key responsibilities

Deployment:

• Address complex scheduling assignments for assigned competencies.
• Conduct skill and bio/CV searches that focuses on matching project need(s) with required skills, development opportunities and project risk.
• Assist with the creation/maintenance of accurate personnel and client project schedules.
• Proactively identify resources that will become availability in short term (i.e. next 2-3 weeks)
• Proactively monitor and highlight unassigned resources to minimize unassigned time
• Regularly communicate material schedule changes to the appropriate Experience Manager
• Communicate regularly with Experience Management team on the status of staffing requirements

Teaming:

• Demonstrate effective teaming with Consulting and cross service line EM team(s) by proactively/creatively responding to requests.
• Involved in ad hoc projects as required (i.e. task forces, reporting, process improvement committees, training manuals etc.)
• Identify ways to improve Experience Management processes
• Participate in the orientation of new hires by providing an overview of the Experience Management function and operating model
• Partner with the Consulting Talent Team (i.e. HR) on Performance Management initiatives
• High degree of expertise on Experience Management systems/enablers including but not limited to ProFinda, Retain/MERA; EYA; EY Discover; Mercury; and SuccessFactors.
• Work with peers across Consulting regions by contributing to EM priorities; task forces; and/or projects

Reporting:

• Act as a subject matter resource on EM tools/enablers
• Assist with the creation of Service Line; Market and/or Competency reporting including utilization performance; forecasts; variance analysis; and capacity management analytics
• Create reports and pivot tables for deployment data

Skills and attributes for success

• Bachelor's degree, or equivalent work experience
• Experience staffing consulting roles/professionals
• Advanced PowerBI and Microsoft Excel skills
• Proficient in other Microsoft applications
• Strong analytical skills, with attention to detail
• English language skills - very strong written and verbal communication
• Proven client service focus, with an ability to resolve issues quickly, with a sense of urgency
• Strong problem-solving skills
• Flexible in adapting to constantly changing priorities
• Outstanding teamwork and interpersonal skills
• Confident at working independently and a self-starter
• Adept at handling multiple tasks, with strong organizational skills
• 3-5 years of relevant work experience
• Experience in a professional services firm desirable

Ideally, you’ll also

• French language will be considered an asset

What we offer you

The EY benefits package is designed to support your physical, emotional, financial, and social wellbeing. Our extensive benefits include comprehensive medical, dental, and prescription drug coverage, as well as mental health benefits, a robust Employee Assistance Program and group savings plans to promote your overall wellbeing. We offer generous time off, including personal days, vacation days, and additional firm-wide holidays, along with the option to purchase extra vacation days. Employees can take advantage of EY's exclusive learning programs tailored just for them. We also provide internal opportunities for career development and advancement, enabling you to grow within the firm. Get involved in meaningful volunteering through EY Ripples and make a positive impact in the community.

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any accommodations you may need.

The salary range for this job in British Columbia is $75,600 to $113,400. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.

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