Executive Restaurant Operations Leader

Ontario Wingers; Canada; On-site; CAD 52,000 - 78,000; Full time

Job summary

WINGERS Restaurant & Alehouse in Canada is seeking a skilled Restaurant General Manager to lead day-to-day operations, ensuring guest satisfaction and financial performance. You will oversee staff, training, scheduling, and adherence to brand standards while maintaining a safe and welcoming dining room.

The role demands strong leadership, cash handling experience, inventory control, and a passion for great food.

Qualifications

• High School, College or University Degree Preferred.
• 2-4 years supervisory experience in food service or retail with Profit & Loss responsibility.
• Basic business math and accounting skills.
• Strong interpersonal and conflict resolution skills.
• Good oral and written communication skills.
• Analytical/decision-making skills and basic computer literacy.
• Attitude, smile, and passion for great food.

Responsibilities

• Total operational and financial responsibility for an individual unit.
• Manage a restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization.
• Directly perform hands‑on work on an ongoing basis to train employees, respond to customer service needs, or otherwise role‑model appropriate behaviors in the restaurant.
• Make Money: Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.
• Managers provide overall leadership; recognize and motivate members of the team; coach and train the team for operational excellence.
• GM’s are expected to work 50-55 hours per week including peak period Evenings & Weekends.
• Control day‑to‑day operations by scheduling labor, ordering food and supplies, and developing the restaurant team.
• Ensures QA standards; QA report is maintained, violations are corrected immediately, proper behavior trained.
• Recruit, interview, and hire team members; conduct performance appraisals, take discipline action, motivate and train.
• Ensure maintenance of equipment, facility, and grounds through a Preventative Maintenance Plan based on Company Standards.
• Ensure food quality and 100% customer satisfaction.
• Ensure complete and timely execution of corporate & local marketing programs.
• Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team.

Skills

Interpersonal skills

Conflict resolution

Communication skills

Analytical / decision-making skills

PC literacy

Education

High School / College / University Degree

Job description

WINGERS Restaurant & Alehouse in Canada is seeking a skilled Restaurant General Manager to lead day-to-day operations, ensuring guest satisfaction and financial performance. You will oversee staff, training, scheduling, and adherence to brand standards while maintaining a safe and welcoming dining room.

The role demands strong leadership, cash handling experience, inventory control, and a passion for great food.