Executive Mining Relations Lead for Strategic Growth

Caterpillar Financial Services Corporation; Vaughan; On-site; CAD 201,000 - 252,000; Full time

Benefits offered by this job

Competitive Base Salary

Annual incentive bonus

Medical, dental, and vision coverage

Paid time off plan

Defined Contribution Pension Plan

Employee Share Purchase Plan

Disability coverage

Life Insurance

Employee Assistance Programs

Job summary

Caterpillar Inc. in Toronto, Ontario, Canada is seeking a Customer Relationship Manager to lead executive-facing partnerships with mining clients across Canada. The role requires building strategic relationships, guiding cross‑functional teams, and delivering sustained customer value.

You will manage senior stakeholders, drive growth initiatives, and align Caterpillar’s capabilities with customer objectives. This on‑site role involves up to 50% travel and a comprehensive rewards package.

Qualifications

• Effective executive-level communication and interpersonal skills.
• Knowledge of mining operations or related industries helps build trust.
• Experience managing strategic customer relationships and account plans.
• Strong customer-centric approach to anticipate needs and deliver value.
• Ability to analyze situations, identify risks, and make sound decisions.
• Strong negotiation and influencing skills for win-win outcomes.
• Proven ability to establish trusted relationships with customers and partners.
• Familiarity with value-based selling and aligning solutions to objectives.

Responsibilities

• Develop and strengthen executive relationships with key stakeholders.
• Lead the customer relationship strategy to drive growth and engagement.
• Advocate for customer needs across the enterprise and ensure alignment.
• Serve as executive liaison and provide strategic insights to customers.
• Lead global programs and incentives with governance and compliance.
• Coordinate cross-functional and dealer engagement for growth opportunities.
• Identify opportunities to expand value and monitor customer outcomes.

Skills

Executive comms

Industry knowledge

Account management

Customer focus

Decision making

Negotiation

Relationship management

Value selling

Job description

Caterpillar Inc. in Toronto, Ontario, Canada is seeking a Customer Relationship Manager to lead executive-facing partnerships with mining clients across Canada. The role requires building strategic relationships, guiding cross‑functional teams, and delivering sustained customer value.

You will manage senior stakeholders, drive growth initiatives, and align Caterpillar’s capabilities with customer objectives. This on‑site role involves up to 50% travel and a comprehensive rewards package.