Executive, Inside Sales

MSC Mediterranean Shipping Company; Mississauga; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Flexible health and dental benefits

RRSP matching

Tailored training programs

Employee mentorship

Employee referral incentive program

Community involvement

Gym facilities (Montreal and Toronto)

Health & Wellness Program

Job summary

MSC Canada is seeking an Inside Sales Executive to increase sales revenue and volume by engaging new and existing customers, pursuing opportunities, and following up on leads. The role requires a hunter and farmer mindset, with an entrepreneurial approach to qualifying and managing the sales pipeline.

Responsibilities include supporting other Sales Executives, monitoring market trends, and contributing to revenue growth while representing MSC Canada at various customer interactions

Qualifications

• 2–3 years B2B sales experience within the shipping and supply chain industry.
• Proficiency in Microsoft Office and CRM systems.
• Strong verbal and written communication and negotiation skills.

Responsibilities

• Support Sales Executives’ portfolios by managing day-to-day quoting, service escalations and providing commercial support.
• Understand commercial opportunities and handle requests to support growth for MSC Canada.
• Provide required service and KPI reporting to ensure customer needs are met.
• Maintain timely customer contact via phone or email and provide updates and announcements.
• Identify and track business opportunities within portfolio accounts and report on them.
• Complete mandated sales call KPI’s weekly and log discussions in CRM.
• Monitor weekly/monthly/annual sales targets and progress.
• Participate in online meetings with customers and attend business functions to build market presence.

Skills

B2B sales experience

Hunter mentality

Negotiation

Communication skills

Tools

Microsoft Office

CRM systems

Job description

Position Summary

The Inside Sales Executive’s main role is to increase sales revenue and volume for MSC Canada and is responsible for establishing contact with new and existing customers, identifying new opportunities, and following up on potential leads that are assigned to them. The Incumbent will monitor industry trends to identify markets and to develop plans to expand revenue and volume. Inside Sales Executives are expected to increase volumes monthly by supporting the activities of the Sales Executives to meet budget standards established by the commercial team. We're searching for highly motivated individuals with a proven track record in Sales, who is comfortable with both ‘hunter’ and ‘farmer’ mentalities, and has an entrepreneurial mindset with a strong capacity to qualify, build and manage the sales pipeline.

Position Summary

The Inside Sales Executive’s main role is to increase sales revenue and volume for MSC Canada and is responsible for establishing contact with new and existing customers, identifying new opportunities, and following up on potential leads that are assigned to them. The Incumbent will monitor industry trends to identify markets and to develop plans to expand revenue and volume. Inside Sales Executives are expected to increase volumes monthly by supporting the activities of the Sales Executives to meet budget standards established by the commercial team. We're searching for highly motivated individuals with a proven track record in Sales, who is comfortable with both ‘hunter’ and ‘farmer’ mentalities, and has an entrepreneurial mindset with a strong capacity to qualify, build and manage the sales pipeline.

Level of Responsibility

Leading projects/workstreams, and responsible for outcomes/strategic impact on department or business unit performance. May have direct reports, mentoring others, driving innovation, and improving processes within their domain.

Key Tasks

• Support Sales Executives’ portfolios by managing day to quoting, service escalations, providing intel, and overall commercial support.
• Understand the complete commercial opportunities and handle all commercial requeststosupport and drive growth or MSC Canada.
• Provide all necessary service requirements deemed needed by the portfolios and continue to be a key contact to ensuring all requirements are met within the organization by reporting and ensuring KPI metrics are met.
• Provide outstanding customer service to clients over the phone or by email in a timely manner. (i.e.: follow-ups, updates, and announcements).
• Understand and always identify the business currently moving and historically moving with the portfolio accounts.
• Complete mandated sales call KPI’s on a weekly basis.
• Report on opportunities and discussions from weekly sales calls within our CRM system.
• Monitor sales targets to be achieved (weekly, monthly, annually).
• Participate in online meetings with customers.
• Attend required business functions, during and after business hours, to represent the commercial team of MSC Canada and further build our market presence within Canada.
• Additional responsibilities may be added or modified to meet changing business requirements.

Skills / Experience:

All MSC Canada employees are expected to exhibit theMSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike.

• Enthusiastic and energetic individual with an entrepreneurial attitude, fearlessness when it comes to hunting new business.
• Enjoys a fast-paced collaborative environment.
• Proven ability to take initiative and set priorities and demonstrates a high sense of urgency as well as an ability to work independently.
• Prompt and consistent in initiating or following up on client requests/issues; approach problems logically and with demonstrated good judgment.
• Demonstrates well-developed negotiation and interpersonal skills: comfortable with a variety of people at all organizational levels.
• Strong organizational skills and the ability to multi-task: able to manage the workload and their time effectively, attaining specified targets, ensuring accuracy, correctness and speed are maintained, when deadlines are tight, and the pressure is on.
• Strong verbal and written communication skills is adept at growing and maintaining productive business relationships; communicates in a clear, professional manner; consistently courteous and respectful with a highly developed sense of integrity and understanding of their role.
• 2-3 years B2B sales experience within the shipping and supply chain industry.
• Proficiency in Microsoft Office, CRM systems.

Why Join MSC Canada?

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture, and establishing our future direction.

Great people who work hard and look out for each other because we’re a team—it’s that simple!

Just to name a few of our perks:

• Flexible health and dental benefits coverage (for all permanent full-time roles).
• RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
• Tailored training program opportunities for employee development.
• Employee mentorship, leadership, and assistance opportunities.
• Employee referral incentive program.
• Community Involvement.
• Gym facility Montreal and Toronto offices.
• Health & Wellness Program.

AI Disclosure

At MSC Canada, we are committed to transparency and fairness in our recruitment process. We do not use any artificial intelligence in our talent acquisition efforts.

Vacancy Clarity

• Existing Vacancy: This position is for an established role that is currently open.

Timely Communication

MSC Canada ensures timely updates for candidates. All individuals selected for an in-person interview will be notified within 45 days of their initial discussion with us.

MSC Canada is an equal opportunity employer, and we welcome and encourage applications from all interested parties. Accommodations are available, upon request, for those with a disability or medical need during any stage of the recruitment process. We thank all candidates for their interest in MSC Canada however, only those candidates selected for an interview will be contacted.