Executive Housekeeper - The Wickaninnish Inn

Relais & Châteaux; Tofino; On-site; CAD 56,000 - 68,000; Full time

Job summary

Relais & Châteaux Wickaninnish Inn in Tofino, BC, seeks an Executive Housekeeper to lead the housekeeping team and uphold world-class service standards.

Reporting to senior management, you will manage daily operations, budgeting, staffing, training, and safety, while maintaining the Inn’s renowned guest experience across all areas. This full-time role requires strong leadership and a passion for hospitality excellence.

Qualifications

• Minimum 2 years management or supervisor experience in the service industry.
• Or 4 years of experience in a housekeeping department.
• Strong interpersonal and communication skills.
• Knowledge of budgeting and cost management.
• Working knowledge of Maestro PMS and Microsoft Office.

Responsibilities

• Oversee the day-to-day operation of the Housekeeping Department.
• Lead the Housekeeping Leadership Team as a hands-on manager.
• Ensure service standards meet Relais & Châteaux, Forbes, AAA requirements.
• Manage budget, staffing, payroll, and scheduling for housekeeping.
• Hire, train, and supervise housekeeping staff.
• Coordinate HR functions within the department and administrative duties.
• Maintain health and safety standards and promote a safety culture.
• Source, purchase and inventory housekeeping supplies.
• Coordinate renovations, upgrades, and deep cleaning during annual closure.

Skills

Leadership

People management

Budgeting

Organizational skills

Interpersonal skills

Communication

Scheduling

Problem-solving

Tools

Maestro PMS

Microsoft Office

Job description

Executive Housekeeper - The Wickaninnish Inn

• Full-time
• Compensation: CAD 62,000 - CAD 62,000 - yearly

We are a family-owned Relais & Châteaux propertylocated on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.

While situated in one of the most beautiful places in the world, the success of the Wickaninnish Innis based on our visionary leadership, the spirit of our people, and the unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment.

Discover why working at the Wickaninnish Inn will transform your career and give you an opportunity to explore the Pacific Northwest. Wickaninnish Inn Careers

Join our Housekeeping Team as an Executive Housekeeper, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.

Do you like to inspire and motivate? Are you looking for an opportunity for personal and professional development in an environment that supports you to be the best version of yourself?

As an Executive Housekeeper you will be responsible for the overall, day-to-day operation of the Housekeeping Department and will be a member of the Wickaninnish Inn’s Senior Management Team.

The Executive Housekeeper along with the Director and other Housekeeping Leaders will be responsible for ensuring that the Wickaninnish Inn standards of service are maintained and that all housekeeping team members are consistently exceeding our guests’ expectations.

As an Executive Housekeeper you will:

• Be true to the mission statements of the Inn. Ensure that the "5 C" standards of Relais & Chateaux, Forbes, AAA, and Wickaninnish Inn service philosophies are followed.
• Foster an inclusive culture where all team members feel valued, appreciated for their contributions, and offered opportunities for growth and development.
• Lead by example as a proactive member of the Housekeeping Leadership Team.
• Be responsible and accountable for the actions of the housekeeping team, working as a "hands-on manager" to meet or exceed guest expectations.
• Serve as the contact person for guests requiring immediate assistance from Housekeeping Leadership and follow up on guest concerns as necessary.
• Create a positive atmosphere for learning and development within the housekeeping team.
• Develop, implement, and continually improve systems and processes within the Housekeeping Department to drive efficiency, enhance team culture, and improve the guest experience.
• Manage the annual budget for housekeeping and oversee the overall cleanliness and physical condition of all areas of the Inn.
• Coordinate all Human Resource functions within the Housekeeping Department and complete all required administrative responsibilities.
• Ensure compliance with Health & Safety standards and promote a culture of safety among the team.
• Source, purchase, and inventory all housekeeping supplies.
• Assist in coordinating renovations, upgrades, and deep cleaning during the Annual Closure.
• Be responsible for sustainable cleaning practices and ensure compliance with legislated cleaning and safety procedures.
• Oversee the operations of the housekeeping department, including planning, coordinating activities, conducting inspections, and ensuring standards and regulations are met.
• Arrange for the maintenance and repair of equipment and machinery, and manage the inventory of supplies.
• Hire, train, and supervise housekeeping staff, maintaining financial records, and managing budgets, payroll, and employee schedules.

The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience.

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

• Exemplary guest service skills and demonstrated enthusiasm and talent for exceeding guest expectations.
• The ability and desire to lead a world-class and award-winning Housekeeping team.
• Minimum 2 years management or supervisor experience in the service industry or 4 years of experience in a housekeeping department is necessary.
• Highly developed interpersonal and communication skills, both written and verbal, are needed.
• Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem-solving skills are necessary.
• Knowledge of standard operating financial statements as well as the budgeting process, scheduling and effective cost management.
• Working knowledge of relevant platforms including, but not limited to: Maestro PMS, and Microsoft Office suite.
• To work evenings and weekends as needed, and maintain flexibility in scheduling.
• To have WHMIS knowledge and/or certification.
• The ability to make a commitment to the position for a mutually understood and agreed upon period of time.

Salary/Wage: $62,000 per year.

NOC Code: 62021

A good relationship is built upon mutual and reciprocal appreciation. We value the time and experience you bring to your work; here are some of the benefits and privileges you'll have access to alongside your experience at the Inn: Employment Benefits