Executive Director- Retirement Operations

COGIR Real Estate; Surrey; On-site; CAD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive Compensation Package

Onboarding and Training

Coaching and Mentoring

Dedicated Support

Flexible Benefits Plan

Generous Time Off

Rewards and Recognition

Career Growth Opportunities

Job summary

Cogir Senior Living seeks an Executive Director to lead retirement residence operations, driving excellence in resident care and team performance. You will oversee daily management, staff recruitment, training, and mentorship while ensuring compliance and financial targets.

The role emphasizes occupancy growth, strong community relationships, and adherence to industry standards, with broad collaboration across regional and local teams.

Qualifications

• Minimum of five (5) years management experience, preferably in seniors living, hotel, or hospitality.
• Experience managing a multidisciplinary team in a unionized environment.
• Ability to work flexible hours including evenings and weekends.
• Understanding of business planning, processes, and achieving financial goals.
• Must provide a current Vulnerable Sector Check within six months or be willing to obtain one.

Responsibilities

• Lead a high-performing team with a culture of excellence and development.
• Recruit, train, and mentor staff to ensure exceptional resident care.
• Oversee department operations and ensure compliance with agreements and standards.
• Drive occupancy through local market promotion and strategic sales effort.
• Set targets for engagement, satisfaction, audits, occupancy, and NOI.

Skills

Self-starter

Leadership

Organizational skills

Strategic planning

Operational processes

Communication

Budget management

Operational efficiency

Collaboration

Regulatory knowledge

Goal achievement

Job description

Description

Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.

Description

Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care. For over 25 years, we have dedicated every day to the happiness of retirees.

Human Focus – Creativity - Excellence

We’re seeking individuals with a purpose and passion for life and who are looking for meaningful work that will make a real difference. Join our team today! Is operations and sales your passion? Are you ready to inspire and motivate a team? Does delivering superior customer service excite you?

Seeking an Executive Director with strong operations leadership experience in hospitality. You'll oversee general management of our retirement residence, delivering a superior "More Living" experience to residents. Join us and be part of an organization that invests in its leaders, recognizing that "people are the heart of our business".

As the Executive Director, you'll lead a high-performing team, fostering a culture of excellence, collaboration, and continuous development. Your expertise in recruiting, training, and mentoring will ensure exceptional service and resident care.

As the operations strategist, you'll efficiently manage all department operations, ensuring smooth functioning, strict compliance with collective agreements, and optimized fiscal resource allocation. You'll implement and maintain policies to uphold industry standards and regulations while achieving financial targets with maximum operational efficiency.

As the sales champion, you will create a focus on sales and occupancy, ensuring the team collaborates to meet and exceed occupancy targets. You will actively promote the residence within the local market ensuring a multi-pronged approach that showcases the residence as the top choice in retirement living.

As the financial performance expert, you'll set and monitor targets for employee engagement, resident satisfaction, audits, occupancy rates, and net operating profit. Your strategies will help us surpass targets.

As the customer service advocate, you'll build strong relationships with employees, residents, and their families, fostering open communication and continuous improvement. Seeking feedback from stakeholders, you'll identify areas for enhancement and implement strategies to achieve our goals. Your positive relationships with regional teams, external vendors, and regulatory bodies will reflect our organization's professionalism and integrity.

Perks And Benefits For The Executive Director

• Competitive Compensation Package: As an Executive Director, you will enjoy a lucrative compensation package including a competitive salary that reflects your experience and expertise and eligibility to our short term incentive plan. Additionally, there is an opportunity for annual merit increases, ensuring that your hard work and exceptional performance are recognized and rewarded.
• Comprehensive Onboarding and Training: We value your success and provide an extensive four-week onboarding program. This program is designed to equip you with the knowledge, skills, and tools necessary to excel in your role. We invest in your professional development from the start.
• Coaching and Mentoring: We are committed to your ongoing growth and development. You will have the opportunity to work closely with our Regional and National teams, who will provide guidance, support, and mentorship. Their expertise and insights will help you reach your full potential as an Executive Director.
• Dedicated Support: We understand the importance of having a strong support system. You will have access to dedicated support staff and resources to assist you in your role. Whether it's administrative support, operational guidance, Legal or Finance, we are here to ensure your success.
• Flexible Benefits Plan: Your well-being is important to us. We offer a flexible benefits plan that includes medical coverage, health and dental benefits, an Employee Assistance Program (EAP) for personal support, and a RRSP matching program to help you plan for your future.
• Generous Time Off: We recognize the importance of maintaining a healthy work-life balance. You will start with four weeks of vacation per year, along with additional sick and personal days. This time off allows you to recharge, spend quality time with loved ones, and take care of personal commitments.
• Rewards and Recognition: We want you to know that your efforts are valued by celebrating your dedication, hard work and career achievements. We do this through our service awards program and celebration stations.
• Career Growth Opportunities: We believe in fostering a culture of growth and advancement. As you excel in your role as an Executive Director, there are clear paths for career progression within the organization. You may have the opportunity to move into regional and national positions, allowing you to continue making a positive impact on our organization at a larger scale.

Skills For Success

• Self-starter with the ability to facilitate change
• Strong leadership and management abilities
• Excellent organizational and problem-solving skills
• Proficiency in strategic planning and decision-making
• Comprehensive understanding of operational processes
• Effective communication and interpersonal skills
• Financial acumen and budget management expertise
• Experience in optimizing operational efficiency
• Ability to foster a culture of collaboration and excellence
• Knowledge of industry regulations and standards
• Proven track record in achieving operational goals

Your Experience

• Minimum of five (5) years management experience, preferably in the seniors living industry, hotel, or hospitality-related industry;
• Experience managing a multidisciplinary team in a unionized environment;
• Ability to work flexible hours (evenings and weekends as required);
• Strong understanding of business planning and processes;
• Proven track record of achieving marketing, sales, and financial goals;
• Must provide a complete and current Vulnerable Sector Check (including a Criminal Background Check) within the last six months or be willing to obtain one.

Salary: $90,000-$110,000

Actual compensation will be determined based on relevant factors such as skills, experience, location, and internal equity, and is expected to fall within the posted range.

Don’t Meet Every Requirement?

If you’re excited about working with us but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Cogir is committed to ensuring that all employment practices are inclusive. As an organization we are committed to providing and arranging accommodation for candidates upon request.