Executive Director- Retirement Operations

Revera Inc.; Canada; Hybrid; CAD 100,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation package

Onboarding and training

Coaching and mentoring

Dedicated support staff

Flexible benefits plan

Generous time off

Rewards and recognition

Career growth opportunities

Job summary

Cogir Senior Living is seeking an Executive Director with strong operations leadership in hospitality to oversee a retirement residence and deliver a superior resident experience.

You will lead a high-performing team, drive occupancy, and ensure financial targets and regulatory compliance while fostering a culture of excellence and continuous development across the organization.

Qualifications

• Minimum of five (5) years management experience, preferably in seniors living, hotel, or hospitality-related industry.
• Experience leading multidisciplinary teams in a unionized environment.
• Ability to work flexible hours (evenings and weekends).
• Strong understanding of business planning and processes.
• Proven track record of achieving marketing, sales, and financial goals.
• Must provide a Vulnerable Sector Check within the last six months or willingness to obtain one.

Responsibilities

• Oversee general management of the retirement residence and deliver a superior experience for residents.
• Lead a high-performing team with a culture of excellence, collaboration, and development.
• Manage department operations, ensure compliance with collective agreements, and optimize resource allocation.
• Drive occupancy through a multi-pronged sales strategy and local market presence.
• Set and monitor targets for employee engagement, resident satisfaction, audits, and net operating income.

Skills

Leadership

Team management

Strategic planning

Budget management

Communication

Regulatory compliance

Relationship building

People development

Sales and occupancy focus

Problem solving

Job description

Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care. For over 25 years, we have dedicated every day to the happiness of retirees. Human Focus – Creativity - Excellence

We’re seeking individuals with a purpose and passion for life and who are looking for meaningful work that will make a real difference. Is operations and sales your passion? Are you ready to inspire and motivate a team? Does delivering superior customer service excite you? Seeking an Executive Director with strong operations leadership experience in hospitality.

You’ll oversee general management of our retirement residence, delivering a superior "More Living" experience to residents. Join us and be part of an organization that invests in its leaders, recognizing that "people are the heart of our business." As the Executive Director, you’ll lead a high‑performing team, fostering a culture of excellence, collaboration, and continuous development. Your expertise in recruiting, training, and mentoring will ensure exceptional service and resident care.

As the operations strategist, you’ll efficiently manage all department operations, ensuring smooth functioning, strict compliance with collective agreements, and optimized fiscal resource allocation. You’ll implement and maintain policies to uphold industry standards and regulations while achieving financial targets with maximum operational efficiency.

As the sales champion, you will create a focus on sales and occupancy, ensuring the team collaborates to meet and exceed occupancy targets. You will actively promote the residence within the local market ensuring a multi‑pronged approach that showcases the residence as the top choice in retirement living.

As the financial performance expert, you’ll set and monitor targets for employee engagement, resident satisfaction, audits, occupancy rates, and net operating profit. Your strategies will help us surpass targets.

As the customer service advocate, you’ll build strong relationships with employees, residents, and their families, fostering open communication and continuous improvement. Seeking feedback from stakeholders, you will identify areas for enhancement and implement strategies to achieve our goals. Your positive relationships with regional teams, external vendors, and regulatory bodies will reflect our organization’s professionalism and integrity.

Perks and Benefits for the Executive Director:

• Competitive Compensation Package: As an Executive Director, you will enjoy a lucrative compensation package including a competitive salary that reflects your experience and expertise and eligibility to our short term incentive plan. Additionally, there is an opportunity for annual merit increases, ensuring that your hard work and exceptional performance are recognized and rewarded.
• Comprehensive Onboarding and Training: We value your success and provide an extensive four‑week onboarding program. This program is designed to equip you with the knowledge, skills, and tools necessary to excel in your role. We invest in your professional development from the start.
• Coaching and Mentoring: We are committed to your ongoing growth and development. You will have the opportunity to work closely with our Regional and National teams, who will provide guidance, support, and mentorship. Their expertise and insights will help you reach your full potential as an Executive Director.
• Dedicated Support: We understand the importance of having a strong support system. You will have access to dedicated support staff and resources to assist you in your role. Whether it's administrative support, operational guidance, Legal or Finance, we are here to ensure your success.
• Flexible Benefits Plan: Your well‑being is important to us. We offer a flexible benefits plan that includes medical coverage, health and dental benefits, an Employee Assistance Program (EAP) for personal support, and a RRSP matching program to help you plan for your future.
• Generous Time Off: We recognize the importance of maintaining a healthy work‑life balance. You will start with four weeks of vacation per year, along with additional sick and personal days. This time off allows you to recharge, spend quality time with loved ones, and take care of personal commitments.
• Rewards and Recognition: We want you to know that your efforts are valued by celebrating your dedication, hard work and career achievements. We do this through our service awards program and celebration stations.
• Career Growth Opportunities: We believe in fostering a culture of growth and advancement. As you excel in your role as an Executive Director, there are clear paths for career progression within the organization. You may have the opportunity to move into regional and national positions, allowing you to continue making a positive impact on our organization at a larger scale.

Skills for success:

• Self‑starter with the ability to facilitate change
• Strong leadership and management abilities
• Excellent organizational and problem‑solving skills
• Proficiency in strategic planning and decision‑making
• Comprehensive understanding of operational processes
• Effective communication and interpersonal skills
• Financial acumen and budget management expertise
• Experience in optimizing operational efficiency
• Ability to foster a culture of collaboration and excellence
• Knowledge of industry regulations and standards
• Proven track record in achieving operational goals

Your experience:

• Minimum of five (5) years management experience, preferably in the seniors living industry, hotel, or hospitality-related industry; Experience managing a multidisciplinary team in a unionized environment;
• Ability to work flexible hours (evenings and weekends as required);
• Strong understanding of business planning and processes;
• Proven track record of achieving marketing, sales, and financial goals;
• Must provide a complete and current Vulnerable Sector Check (including a Criminal Background Check) within the last six months or be willing to obtain one.

Salary: $100,000-$110,000

We invite all interested individuals to apply and encourage applications from members of equity‑deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care. For over 25 years, we have dedicated every day to the happiness of retirees. The Mission of Cogir Senior Living Human beings are the focus of our mission which is “real estate with purpose”. They are the foundation of our culture as well as our priority. For us, the human being is everywhere and is the basis for all our actions and decisions. A Unique Experience As employees, every workday is a unique experience. We offer a healthy environment, with inspiring leaders who set clear goals, acknowledge the efforts made and encourage internal advancement. Moreover, we’re offering benefits that reflect the needs of today. There are various options available to allow for a healthy work‑life balance.