Executive Director, Information Technology and Cyber Security

CarePartners; Waterloo; On-site; CAD 120,000 - 160,000; Full time

Job summary

CarePartners, a leader in home health care in Ontario, is seeking an Executive Director of Information Technology and Cybersecurity. This key role oversees the IT department, ensuring robust cybersecurity measures and effective IT solutions align with company goals. Ideal candidates will have a strong IT background, supervisory experience, and a focus on healthcare innovations.

Benefits

Competitive Salary

Comprehensive benefits, including Life Insurance

Matching RRSP contributions

Paid time off

Leadership development programs

Exclusive employee deals and discounts

Qualifications

• 5+ years staff supervision and management experience.
• Experience with large projects and budgets.
• PMP and/or ITIL certifications preferred.

Responsibilities

• Developing annual work plans and digital strategies.
• Managing IT budget and vendor relationships.
• Conducting IT and cybersecurity audits.

Skills

Cybersecurity

Networking

VOIP

Customer-focused problem solving

Strong organizational skills

Communication skills

Education

Degree or diploma in IT-related field

Tools

Microsoft SaaS

Azure

AWS

EMR

Job description

Who We Are

CarePartners is one of Ontario’s largest accredited home health care providers, offering nursing, personal support, therapy, and rehabilitation services for patients of all ages. We serve approximately 72,000 patients annually across homes, schools, clinics, workplaces, and retirement homes through our 24 locations and 22 nursing clinics. We are committed to quality improvement, promoting a healthy workplace culture, and contributing to a sustainable healthcare system in Ontario.

We innovate continuously to meet patient needs with specialized, award-winning care programs and technology, including virtual care and AI.

Overview

We are currently seeking an Executive Director of Information Technology and Cybersecurity to join our team!

The Executive Director leads the IT department, developing a roadmap for IT and Cybersecurity solutions, including planning and resource management. They oversee the development, implementation, and operation of digital solutions, collaborating on strategy development with leadership and users to meet departmental and company goals within set timelines and budgets.

What We Offer

• Competitive Salary
• Comprehensive benefits, including Life Insurance
• Matching RRSP contributions
• Paid time off
• Leadership development programs
• Exclusive employee deals and discounts

What The Role Involves

Operations

• Developing and monitoring annual work plans and digital strategies
• Mentoring and coaching the IT team to ensure effective communication and prioritization
• Designing IT strategies and infrastructure
• Expertise in AI, Robotic Process Automation, and Machine Learning
• Understanding legal frameworks related to privacy and access
• Managing enterprise communication networks
• Improving operational processes and supporting business strategies with IT solutions
• Assessing business requirements and equipment/software needs
• Enhancing user satisfaction and service levels
• Managing IT budget and vendor relationships

Cybersecurity Governance, Risk, and Compliance

• Ensuring compliance with security standards and policies
• Maintaining system and network security
• Conducting IT and cybersecurity audits
• Promoting cybersecurity awareness and training
• Managing SLAs and disaster recovery plans
• Handling major incident responses

Human Resources

• Leading and mentoring staff
• Developing staffing plans and supporting recruitment
• Conducting staff training and performance reviews

Internal & External Communication

• Participating in committees and community functions
• Providing updates on IT operations

Business Applications

• Collaborating to identify technology needs
• Leading enterprise application strategies
• Managing vendor relationships

Data Analytics

• Defining data strategies and governance
• Overseeing data platforms and enabling analytics

IT Operations

• Leading network design and support
• Overseeing cloud services and infrastructure
• Ensuring support aligns with industry best practices

What You Bring

• Degree or diploma in IT-related field
• Knowledge of EMR, Microsoft SaaS, Azure, AWS
• Cybersecurity, networking, VOIP expertise
• 5+ years staff supervision and management experience
• Healthcare experience is an asset
• Experience with large projects and budgets, change management
• PMP and/or ITIL certifications preferred
• Security and cloud certifications preferred
• Customer-focused problem solver
• Supportive leadership and mentorship skills
• Strong organizational and communication skills
• Valid driver’s license and vehicle

CarePartners In Your Community

Beyond home health care, we serve communities through clinics, transitional care, and relief in retirement and shared care settings. Our outreach program has been organizing medical care in underserved regions since 2009.

Accessibility

We welcome and encourage applicants with disabilities. Accommodations are available upon request at any stage of the hiring process.