Executive Director

TSA The Salvation Army TSA; Canada; On-site; CAD 89,000 - 112,000; Full time

Job summary

An established industry player is seeking a dynamic leader to oversee strategic program planning and service delivery in the community. This role involves managing a diverse team, ensuring compliance with legal standards, and enhancing the employee experience. The ideal candidate will have a strong background in financial management, human resources, and risk management, along with excellent communication skills. Join a mission-driven organization that values diversity and inclusion, offering opportunities for professional growth and a meaningful career in service to others.

Benefits

Health and Dental Benefits

Paid Vacation

Paid Sick Time

RRSP Contributions

Continuous Learning Opportunities

Flexible Work Environment

Qualifications

• 5-7 years in senior executive roles with program and financial management.
• Experience in social services and collective bargaining agreements.

Responsibilities

• Lead development of local action plans aligned with strategic priorities.
• Manage budgets and financial reporting for program excellence.

Skills

Strategic Planning

Program Development

Financial Management

Human Resources Management

Risk Management

Negotiation

Communication Skills

Bilingualism (French and English)

Education

Undergraduate Degree in Human Services, Social Sciences, or Business

MBA or MSW

Postgraduate Certification in Social Services

Tools

MS Office 365

Job description

time left to apply End Date: May 19, 2025 (11 days left to apply)

job requisition id JR101607

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

ACCOUNTABILITIES:

Strategic Program Planning and Service Delivery:

• Lead the development of the St. John’s Housing and Community Services local action plan ensuring alignment to the Territorial strategic priorities and securing the necessary buy-in and approval of the THQ Social Mission Department.
• Develop and manage long-term strategic initiatives and action plans including asset assessment, asset deployment, resource requirements and training plans that provide service excellence and align with community need, best practice, financial viability, and sustainability; provide reports to the THQ Social Mission Department as required.
• Ensure that The Salvation Army’s mission, vision, values, and service philosophy are articulated and pervasive within the culture of St. John’s Housing and Community Services.
• Ensure a spiritual dynamic to all programming and services, including spiritual development.
• Initiate, maintain, and promote positive working relationships/partnerships and communications with funders, community stakeholders, government, and collaborative agencies; represent The Salvation Army at decision-making tables in the sector.
• Monitor and ensure consistency in case management systems and practices.
• Oversee all program operations and develop proposals to identify and pursue opportunities to enhance program delivery and create new services, as needed, by seeking new government funding sources in consultation with Territorial headquarters.

People Management and Human Relations:

• Grow, develop, and coach the senior management team to meet client needs, increase organizational effectiveness, and ensure continuous quality improvement of programs and services, thus inspiring these leaders to do the same for their direct reports.
• Lead, in partnership with HR and direct reports, the enhancement of the employee and volunteer experience to promote mission growth, staff engagement and retention – including intentional h ir ing , o ri en t ing , tra i ning , e val u a t ing , r e w ar ding , dis c i pl i ning, a n d terminating with care – to build a work environment of trust and outcomes aligned to T e rrit o rial s t a nd a r d s.
• Ensure effective human relations practices are in place working with designated HRBP, HRBP Director, HR Service Centre, and Territorial HR functions, including that clients are treated with dignity and that any concerns with abuse are handled following The Salvation Army’s territorial abuse policy.
• Build innovative partnerships and collaborative ways of working to support the cross-fertilization of information, knowledge, and skills across departments and Ministry Units.
• Support an on-going succession plan for all departments; monitor effectiveness of plans ensuring that staff receive the necessary coaching, training, and other related opportunities and supports to promote career advancement.
• Ensure compliance with all legal and workplace policies and practices, including reporting, acting on incident reports, and dealing constructively with complaints and Union grievances.
• Oversee the collective bargaining and the implementation of collective agreement to ensure consistent compliance.

Financial Management and Administration:

• Establish, maintain, and adhere to the budgets for St. John’s Housing and Community Services in compliance with operating and administrative guidelines.
• Liaise with Territorial Headquarters to negotiate contracts and renewals with funding bodies; identify and pursue opportunities to enhance program delivery by seeking new government funding sources.
• Analyze statistical and financial reports for the purposes of strategic planning, funding negotiations, and reports to the THQ Social Mission Department.
• Provide direction, advice, and guidance to the management team on business and program matters to ensure program excellence through program and outcome evaluation, external consultation, continuous quality improvement and standards of ethical practice.
• Oversee or directly manage all property transactions, development, and inventory for St. John’s Housing and Community Services, supported by expert resources from Territorial Headquarters.
• Ensure the property is inspected, maintained and in compliance with licensing standards including buildings, grounds, equipment, furnishings, and assessing capital needs.

Governance – Policies, Procedures and Best Practices:

• Ensure compliance with Territorial standards and best practices, policies, and legal requirements, reflecting the economic, service, business, and mission environment of The Salvation Army.
• Ensure that all policies, procedures, and protocols are up to date and meet all compliance requirements; review policies, procedures, and management files annually and as needed.
• Ensure St. John’s Housing and Community Services is prepared for accreditation, audits, etc. and that staff are trained in and compliant with best practices and standards.
• Report significant risk management occurrences to THQ Social Mission Department, HR, and insurance, where applicable.
• Ensure the establishment and maintenance of procedures to achieve compliance in all aspects relating to The Salvation Army’s policies and procedures, and all applicable federal and provincial legislation and regulations.

Health and Safety:

• Identify and implement effective practices for risk management to ensure workplace safety for clients, visitors, volunteers, and staff, minimizing liability and enhancing/upholding the reputation of The Salvation Army.
• Work in compliance with occupational health and safety legislation and regulations in Newfoundland and Labrador and abide by The Salvation Army’s health and safety policies and procedures.
• Ensure that the equipment, materials, and protective devises as prescribed and regulated (NL OHS Act and Regulations) are provided and maintained in good condition.
• Ensure that proper procedures are followed in the event of a workplace injury or illness and that incident investigations are conducted in a timely and responsive manner.

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils:

• Internal relationships:
  • THQ Social Mission Department – Social Mission Regional Director, Social Mission Leadership Team, Social Mission Specialists, Social Mission Business Committee
  • HRBP Director, HRBP, or designate
  • Relevant personnel at the St. John’s Regional Office and Divisional Headquarters
  • St. John’s Social Mission Community Council
  • Local Corps Officers and Leaders
  • Peers leading similar Social Mission Ministry Units across the Territory
  • Management team, all staff, and clients
• External relationships:
  • Community Partners, Funders, Government leaders and coalitions
  • Union
  • Promotes The Salvation Army through positive professional presence and high caliber leadership with the public and collaborative agencies.

MANAGERIAL/Technical Leadership RESPONSIBILITY :

• Reports directly to: Social Mission Regional Director
• Responsible for 85+ employees (management, full-time staff, part-time staff, and casual relief staff)
  • Direct reports for this position: 4-6 employees
  • Indirect reports for this position: 80+ employees

FINANCIAL AND MATERIALS MANAGEMENT:

• Supervise the preparation of annual budgets or revenue projections for St. John’s Housing and Community Services through consultation and review with the management team; monitor departmental expenditures and liaise with auditors or funding officials as needed.
• Has input to new policies and procedures pertaining to the management of financial resources and is responsible for consultation on management and monitoring of multi-department or organizational budgets or revenue projections.
• Authorizes and monitors all financial transactions.
• Responsible for annual budgets of $4,750,000.

WORKING CONDITIONS:

• Work environment is typically in the office. The incumbent works in generally agreeable conditions such as those found inside offices or equivalent work areas.
• Some travel is required, and no overtime is associated with this position.
• Required to carry a cell phone provided by the employer.
• May be faced with dealing with aggressive and/or disruptive clients.
• May be on call due to 24/7 nature of operations and if an incident arises.

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision, and Values, in a professional manner, upholding our code of conduct.

EDUCATION AND EXPERIENCE QUALIFICATIONS:

Education, Qualifications and Certifications:

• Requires completion of an undergraduate University degree preferably in Human Services, Social Sciences, or Business. Completion of an MBA or MSW is a strong advantage.
• Post graduate specialized certification or training related to Social Services, including non-violent crisis intervention.
• Courses/training in business administration, accounting, human resources management, and risk management. Degree, diploma, or certificate preferred.
• Vaccination for hepatitis B and tuberculosis.
• WHMIS Training.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Canadian Criminal Record Check.
• Must have valid Class 5 Newfoundland and Labrador Drivers’ License and clean Drivers’ Abstract.

NOTE: An alternative level of education and experience may be acceptable.

Experience and Skilled Knowledge Requirements:

• Minimum of 5 to 7 years previous experience in a senior executive level position with responsibility for program management, financial management, human resources management, and risk management.
• Demonstrated knowledge of relevant federal and provincial legislation in Newfoundland and Labrador.
• Experience working within a social services environment is considered a significant asset.
• Experience managing and negotiating collective bargaining agreements. Knowledge of grievance and arbitration processes.

Skills and Capabilities:

• Planning: proficiency in strategic planning, program development, and evaluation.
• Negotiation: successful history of funding application/negotiation, program administration financial development; ability to build long-term contracts, arrangements, and relationships.
• Operational/Service Management: sets clear standards and practices to deliver quality care and service in accordance with accreditation process, intended ministry outcomes, and resources; monitors and builds an ongoing continuous improvement and learning environment; builds and leverages collaborative networks in service to the mission; able to investigate, analyze, and initiate corrective action to resolve problems, issues, and conflict.
• Communication: excellent communication skills (verbal/written); able to relate easily to a diverse team of staff and clients; communicates with integrity, authenticity and transparency to inspire confidence and optimism; maintains trust, boundaries, and confidentiality; strong skills in MSOffice 365 (Outlook, Excel, TEAMS, Word, PowerPoint, etc.) to prepare/present information with impact to influence others. Bilingualism (French and English) is required for oral and written.
• Managerial leadership: Leads with effective change management, organizational development, and staff engagement principles to promote excellence and strong teams; sound management skills including setting direction, managing performance, assessing capability; proven ability to establish and maintain productive relationships with community-based organizations; experience with managing in a unionized work environment.
• Financial management: Proven experience in developing proactive working relationships with government funder(s), and other funding opportunities; strong financial acumen in analyzing and reporting on business/financial health and risks; excellent analytical and mathematical skills.
• Personal Capabilities: Ability to multi-task within a high-pressure environment; known for integrity as well as political acumen; demonstrates a creative mindset and belief in ongoing learning and development; ability to work within the mandate of The Salvation Army’s Mission, Vision, and Values, exemplifying highly ethical standards of conduct; knowledge, understanding, and a commitment to equity, diversity, and inclusion.

Compensation:

The target hiring range for this position is $89,484.75 to $111,855.94 with a maximum of $134,227.13.

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

ACCOUNTABILITIES:

Strategic Program Planning and Service Delivery:

• Lead the development of the St. John’s Housing and Community Services local action plan ensuring alignment to the Territorial strategic priorities and securing the necessary buy-in and approval of the THQ Social Mission Department.
• Develop and manage long-term strategic initiatives and action plans including asset assessment, asset deployment, resource requirements and training plans that provide service excellence and align with community need, best practice, financial viability, and sustainability; provide reports to the THQ Social Mission Department as required.
• Ensure that The Salvation Army’s mission, vision, values, and service philosophy are articulated and pervasive within the culture of St. John’s Housing and Community Services.
• Ensure a spiritual dynamic to all programming and services, including spiritual development.
• Initiate, maintain, and promote positive working relationships/partnerships and communications with funders, community stakeholders, government, and collaborative agencies; represent The Salvation Army at decision-making tables in the sector.
• Monitor and ensure consistency in case management systems and practices.
• Oversee all program operations and develop proposals to identify and pursue opportunities to enhance program delivery and create new services, as needed, by seeking new government funding sources in consultation with Territorial headquarters.

People Management and Human Relations:

• Grow, develop, and coach the senior management team to meet client needs, increase organizational effectiveness, and ensure continuous quality improvement of programs and services, thus inspiring these leaders to do the same for their direct reports.
• Lead, in partnership with HR and direct reports, the enhancement of the employee and volunteer experience to promote mission growth, staff engagement and retention – including intentional h ir ing , o ri en t ing , tra i ning , e val u a t ing , r e w ar ding , dis c i pl i ning, a n d terminating with care – to build a work environment of trust and outcomes aligned to T e rrit o rial s t a nd a r d s.
• Ensure effective human relations practices are in place working with designated HRBP, HRBP Director, HR Service Centre, and Territorial HR functions, including that clients are treated with dignity and that any concerns with abuse are handled following The Salvation Army’s territorial abuse policy.
• Build innovative partnerships and collaborative ways of working to support the cross-fertilization of information, knowledge, and skills across departments and Ministry Units.
• Support an on-going succession plan for all departments; monitor effectiveness of plans ensuring that staff receive the necessary coaching, training, and other related opportunities and supports to promote career advancement.
• Ensure compliance with all legal and workplace policies and practices, including reporting, acting on incident reports, and dealing constructively with complaints and Union grievances.
• Oversee the collective bargaining and the implementation of collective agreement to ensure consistent compliance.

Financial Management and Administration:

• Establish, maintain, and adhere to the budgets for St. John’s Housing and Community Services in compliance with operating and administrative guidelines.
• Liaise with Territorial Headquarters to negotiate contracts and renewals with funding bodies; identify and pursue opportunities to enhance program delivery by seeking new government funding sources.
• Analyze statistical and financial reports for the purposes of strategic planning, funding negotiations, and reports to the THQ Social Mission Department.
• Provide direction, advice, and guidance to the management team on business and program matters to ensure program excellence through program and outcome evaluation, external consultation, continuous quality improvement and standards of ethical practice.
• Oversee or directly manage all property transactions, development, and inventory for St. John’s Housing and Community Services, supported by expert resources from Territorial Headquarters.
• Ensure the property is inspected, maintained and in compliance with licensing standards including buildings, grounds, equipment, furnishings, and assessing capital needs.

Governance – Policies, Procedures and Best Practices:

• Ensure compliance with Territorial standards and best practices, policies, and legal requirements, reflecting the economic, service, business, and mission environment of The Salvation Army.
• Ensure that all policies, procedures, and protocols are up to date and meet all compliance requirements; review policies, procedures, and management files annually and as needed.
• Ensure St. John’s Housing and Community Services is prepared for accreditation, audits, etc. and that staff are trained in and compliant with best practices and standards.
• Report significant risk management occurrences to THQ Social Mission Department, HR, and insurance, where applicable.
• Ensure the establishment and maintenance of procedures to achieve compliance in all aspects relating to The Salvation Army’s policies and procedures, and all applicable federal and provincial legislation and regulations.

Health and Safety:

• Identify and implement effective practices for risk management to ensure workplace safety for clients, visitors, volunteers, and staff, minimizing liability and enhancing/upholding the reputation of The Salvation Army.
• Work in compliance with occupational health and safety legislation and regulations in Newfoundland and Labrador and abide by The Salvation Army’s health and safety policies and procedures.
• Ensure that the equipment, materials, and protective devises as prescribed and regulated (NL OHS Act and Regulations) are provided and maintained in good condition.
• Ensure that proper procedures are followed in the event of a workplace injury or illness and that incident investigations are conducted in a timely and responsive manner.

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils:

• Internal relationships:
  • THQ Social Mission Department – Social Mission Regional Director, Social Mission Leadership Team, Social Mission Specialists, Social Mission Business Committee
  • HRBP Director, HRBP, or designate
  • Relevant personnel at the St. John’s Regional Office and Divisional Headquarters
  • St. John’s Social Mission Community Council
  • Local Corps Officers and Leaders
  • Peers leading similar Social Mission Ministry Units across the Territory
  • Management team, all staff, and clients

• External relationships:
  • Community Partners, Funders, Government leaders and coalitions
  • Union
  • Promotes The Salvation Army through positive professional presence and high caliber leadership with the public and collaborative agencies.

MANAGERIAL/Technical Leadership RESPONSIBILITY :

• Reports directly to: Social Mission Regional Director
• Responsible for 85+ employees (management, full-time staff, part-time staff, and casual relief staff)
  • Direct reports for this position: 4-6 employees
  • Indirect reports for this position: 80+ employees

FINANCIAL AND MATERIALS MANAGEMENT:

• Supervise the preparation of annual budgets or revenue projections for St. John’s Housing and Community Services through consultation and review with the management team; monitor departmental expenditures and liaise with auditors or funding officials as needed.
• Has input to new policies and procedures pertaining to the management of financial resources and is responsible for consultation on management and monitoring of multi-department or organizational budgets or revenue projections.
• Authorizes and monitors all financial transactions.
• Responsible for annual budgets of $4,750,000.

WORKING CONDITIONS:

• Work environment is typically in the office. The incumbent works in generally agreeable conditions such as those found inside offices or equivalent work areas.
• Some travel is required, and no overtime is associated with this position.
• Required to carry a cell phone provided by the employer.
• May be faced with dealing with aggressive and/or disruptive clients.
• May be on call due to 24/7 nature of operations and if an incident arises.

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision, and Values, in a professional manner, upholding our code of conduct.

EDUCATION AND EXPERIENCE QUALIFICATIONS:

Education, Qualifications and Certifications:

• Requires completion of an undergraduate University degree preferably in Human Services, Social Sciences, or Business. Completion of an MBA or MSW is a strong advantage.
• Post graduate specialized certification or training related to Social Services, including non-violent crisis intervention.
• Courses/training in business administration, accounting, human resources management, and risk management. Degree, diploma, or certificate preferred.
• Vaccination for hepatitis B and tuberculosis.
• WHMIS Training.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Canadian Criminal Record Check.
• Must have valid Class 5 Newfoundland and Labrador Drivers’ License and clean Drivers’ Abstract.

NOTE: An alternative level of education and experience may be acceptable.

Experience and Skilled Knowledge Requirements:

• Minimum of 5 to 7 years previous experience in a senior executive level position with responsibility for program management, financial management, human resources management, and risk management.
• Demonstrated knowledge of relevant federal and provincial legislation in Newfoundland and Labrador.
• Experience working within a social services environment is considered a significant asset.
• Experience managing and negotiating collective bargaining agreements. Knowledge of grievance and arbitration processes.

Skills and Capabilities:

• Planning: proficiency in strategic planning, program development, and evaluation.

• Negotiation: successful history of funding application/negotiation, program administration financial development; ability to build long-term contracts, arrangements, and relationships.
• Operational/Service Management: sets clear standards and practices to deliver quality care and service in accordance with accreditation process, intended ministry outcomes, and resources; monitors and builds an ongoing continuous improvement and learning environment; builds and leverages collaborative networks in service to the mission; able to investigate, analyze, and initiate corrective action to resolve problems, issues, and conflict.
• Communication: excellent communication skills (verbal/written); able to relate easily to a diverse team of staff and clients; communicates with integrity, authenticity and transparency to inspire confidence and optimism; maintains trust, boundaries, and confidentiality; strong skills in MSOffice 365 (Outlook, Excel, TEAMS, Word, PowerPoint, etc.) to prepare/present information with impact to influence others. Bilingualism (French and English) is required for oral and written.
• Managerial leadership: Leads with effective change management, organizational development, and staff engagement principles to promote excellence and strong teams; sound management skills including setting direction, managing performance, assessing capability; proven ability to establish and maintain productive relationships with community-based organizations; experience with managing in a unionized work environment.
• Financial management: Proven experience in developing proactive working relationships with government funder(s), and other funding opportunities; strong financial acumen in analyzing and reporting on business/financial health and risks; excellent analytical and mathematical skills.
• Personal Capabilities: Ability to multi-task within a high-pressure environment; known for integrity as well as political acumen; demonstrates a creative mindset and belief in ongoing learning and development; ability to work within the mandate of The Salvation Army’s Mission, Vision, and Values, exemplifying highly ethical standards of conduct; knowledge, understanding, and a commitment to equity, diversity, and inclusion.

Compensation:

The target hiring range for this position is $89,484.75 to $111,855.94 with a maximum of $134,227.13.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

About Us

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service.

We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.