Executive Assistant

IntouchCX; Winnipeg; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading customer experience company in Winnipeg is seeking an experienced Executive Assistant to optimize executive schedules and provide seamless support. The successful candidate will manage communication, coordinate travel, and handle confidential tasks with professionalism. Strong organizational skills and proficiency with Google Workspace are essential for success in this dynamic environment.

Benefits

Industry-leading medical, vision, and dental benefit plans

Paid time off benefits

Career growth opportunities

Qualifications

• A few years of experience as an Executive or Administrative Assistant required.
• Exceptional organization and ability to manage competing priorities.
• Proficient with Google Workspace and eager to learn new technologies.

Responsibilities

• Manage calendars and schedules for two key executives.
• Serve as primary gatekeeper for executives, handling confidential tasks.
• Coordinate all aspects of domestic and international travel.

Skills

Strong Communication Skills

Excellent Interpersonal Skills

Organization & Time Management

Problem-Solving & Proactivity

Discretion & Professionalism

Tech Savvy

Tools

Google Workspace

Smartsheet

Job description

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About The Job

Are you a highly organized and proactive professional who thrives in a fast-paced environment? Do you have a knack for juggling multiple projects while providing seamless support to senior leadership? IntouchCX is seeking a skilled and versatile Executive Assistant to be the operational force behind key business initiatives and executive team.

In this dual-faceted role, you\'ll act as a strategic partner, ensuring our executives can focus on what\'s next, while also supporting a variety of cross-functional projects and initiatives.

Responsibilities

• Calendar & Schedule Management: Proactively manage and optimize the calendars and schedules for two key executives, ensuring their time is used efficiently and anticipating conflicts.
• Communication & Information Management: Serve as a primary gatekeeper for executives by screening and prioritizing incoming emails and correspondence. You will handle key administrative tasks with a high degree of confidentiality and professionalism, including managing legal documents, preparing reports, and overseeing various systems.
• Travel Coordination: Independently research, book, and manage all aspects of domestic and international travel, including flights, accommodations, ground transportation, and detailed itineraries.
• Financial Administration: Accurately track, manage, and submit expense reports for the executives you support.
• Project Management: Take ownership of various projects ensuring cross-functional teams (HR, Finance, IT) are aligned and on schedule.
• Business Acumen: Develop a deep understanding of the BPO (Business Process Outsourcing) industry and our internal organizational structure to effectively navigate relationships and drive projects forward.
• Meeting Facilitation: Own the meeting process from start to finish—from scheduling and preparing agendas to taking detailed notes and ensuring all action items are followed up on promptly.

Qualifications

• Experience: A few years of experience as an Executive or Administrative Assistant is required, with a preference for a senior-level candidate who has supported multiple executives.
• Strong Communication Skills: You excel at communicating effectively with coworkers and executives across different time zones and cultures.
• Excellent Interpersonal Skills: You have a professional yet approachable demeanor and are great at building relationships.
• Organization & Time Management: You are exceptionally organized and able to manage competing priorities, maintain meticulous records, and adapt to shifting deadlines.
• Problem-Solving & Proactivity: You\'re comfortable working in a dynamic environment, you accept ambiguity, and you are not afraid to ask probing questions or take initiative to find solutions.
• Discretion & Professionalism: You are highly professional and capable of handling and keeping confidential information with the utmost integrity.
• Tech Savvy: You\'re proficient with Google Workspace (Docs, Sheets, Calendar), and are eager to learn about and implement new technologies, including AI and automation tools, to improve workflows. Experience with Smartsheet is a plus.

IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.

Benefits

• Industry-leading medical, vision, and dental benefit plans + paid time off benefits
• Amazing career growth opportunities