EWMC Scalehouse Attendant

City Of Edmonton; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

The City of Edmonton is actively seeking a Scalehouse Attendant for the Edmonton Waste Management Centre. This role will involve providing exceptional customer service to both commercial and residential clients while maintaining safety and compliance standards. Ideal candidates will possess strong cash handling and data entry skills, thrive in a fast-paced environment, and be prepared to work varied shifts throughout the week.

Qualifications

• Successful completion of Grade 12 or GED is required.
• Minimum of 2 years’ experience in a fast-paced customer service environment.
• Experience in cash handling and data entry is essential.

Responsibilities

• Weigh and process loads entering and leaving the EWMC using software.
• Ensure proper load disposal according to waste control regulations.
• Provide traffic control and other site-related duties as needed.

Skills

Customer service

Cash handling

Basic math

Conflict resolution

Time management

Education

Grade 12 or GED

Tools

GEOWARE Waste Management Software

Job description

As a Scalehouse Attendant at the Edmonton Waste Management Centre (EWMC), you will provide a high level of customer service to commercial and residential customers as well as contractors and City of Edmonton employees.

The Scalehouse Attendant primarily works inside the Scalehouse but may be required to work at the Residential Transfer Station based on operational needs. You may be required to handle and process hazardous materials and perform various labour activities to maintain the site and ensure traffic flow. Your success will be measured by your ability to achieve timely results in the context of a respectful, inclusive and service-minded style.

What will you do?

• Weigh, screen and track loads entering and leaving the EWMC using specialized computer software
• Ensure proper load disposal including ensuring all materials received fall within waste control regulations
• Understand directions, follow procedures and memorize very detailed identification and material handling requirements
• Provide traffic control, snow removal and other related duties as required to the Scalehouse and Site operations
• Handle cash transactions according to corporate standards and cash handling procedures with a high degree of accuracy
• Provide excellent customer service, following the standard operating procedure to ensure the safety of the public and employees and comply with all environmental requirements
• Educate the public and respond to customer inquiries with professional and courteous service
• Work in a fast-paced environment doing multiple tasks under tight time constraints
• Perform other related duties as required

Qualifications

• Successful completion of Grade 12 or GED
• Minimum of 2 years’ recent experience in a fast-paced customer service environment, with computer data entry skills, along with experience operating a cash register for cash handling purposes

Assets:

• Experience using GEOWARE Waste Management Software
• Knowledge of Waste Management services and initiatives

Skills Required for Success:

• Demonstrated ability to perform basic math and cash balancing duties with a high degree of accuracy
• Ability to perform general labour duties
• Demonstrated customer service skills and ability to provide courteous and professional services
• Ability to understand directions, follow procedures and very detailed identification and material handling requirements
• Ability to work in a stressful environment that has tight deadlines and short work windows
• Thrives in a fast-paced, deadline-oriented environment, by demonstrating strong organizational and prioritization abilities
• Exceptionally strong conflict resolution skills and decision-making abilities
• Demonstrated ability to work as an effective team member and build positive business relationships with stakeholders
• Excellent verbal and written communication skills as well as the ability to understand and comply with written and verbal instructions
• Ability to work safely and in compliance with the safety standards and policies outlined by the City and Department is the requirement of the position
• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
• Embracing a culture of equity, diversity, reconciliation and inclusion

Conditions of Employment:

• Possession of First Aid Certification and WHMIS training
• Compliance with the City of Edmonton's safety standards for Personal Protective Equipment (PPE) is a requirement for this position
• Valid Alberta Class 5 driver’s licence (or provincial equivalent). Obtaining and maintaining a City Driver's permit is a requirement of this position
• The EWMC has limited public transportation; therefore, supplying one's car for transportation is required for commuting
• Hire is dependent on a Criminal Records Check (CRC) security clearance that is satisfactory to the City of Edmonton and is a requirement of this position. There may be a cost associated with this requirement
• Applicants may be tested

Work Environment:

• Physical ability and manual dexterity to perform the assigned duties, specifically in environments with poor lighting, dust, noise and various weather conditions
• Must be able to work various shifts from 5:30 am to 8:00 pm, 7 days a week, 362 days a year

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [e-mail]. Learn more about our benefitshttps://bit.ly/COEbenefits

Up to 1 temporary full-time position for up to 11 months

Hours of Work: 40 hours per week, Monday – Sunday

Salary: $29.912 - $33.077 (Hourly)

Salary ranges are in the process of being updated in accordance with the recently ratified collective agreement between the City and CUPE and will be forthcoming shortly.

Talent Acquisition Consultant: SL/SB

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation

Classification Title: Scale House Operator
Posting Date: Jun 03, 2025
Closing Date: June 10, 2025 11:59:00 PM (MDT)
Number of Openings (up to): 1 - Temporary Full-time
Union: CUPE Local 30
Department: City Operations
Work Location(s): EWMC (Edmonton Waste Management Centre), Site 100, 250 Aurum Rd NE Edmonton T6S 1G9