EVS Subject Matter Expert - QA and Training Manager

The Institute for Performance and Learning; Old Toronto; On-site; CAD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Quality Assurance Manager to lead the regional Quality Assurance & Training Program. This role is pivotal in ensuring compliance with quality standards in Environmental Services across various facilities. You will engage with site leadership, conduct audits, and develop training materials, all while fostering a culture of continuous improvement. If you thrive in a dynamic environment and are passionate about quality and training, this opportunity allows you to make a significant impact in a diverse and supportive workplace. Join a team where your expertise will help shape the future of service excellence.

Qualifications

• 3+ years in management of Environmental Services in healthcare.
• 2+ years in training related to Quality Assurance.

Responsibilities

• Administers Quality Assurance & Training Program for compliance.
• Conducts audits and client satisfaction surveys regularly.

Skills

Management of Environmental Services

Quality Assurance Principles

Training and Education Development

Customer Feedback Analysis

Health & Safety Compliance

Communication Skills

Computer Skills (Microsoft Office)

Education

Experience in Healthcare Management

Certification as JHSC Member

Job description

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Job Summary

Administers the regional Quality Assurance & Training Program to ensure compliance to Compass EVS (housekeeping, portering, call centre and linen services) Quality Program through auditing, carrying out patient/resident satisfaction surveys, and training of front-line and management staff within multi accounts. Responsible for training and updating cleaning & facility procedures for existing staff.

Duties & Responsibilities:

1. Maintains positive relationship with site leadership & clients through conducting required scheduled visits/meetings to discuss areas of concern and report on deficiencies.
2. Performs scored audits and re-audits of Compass EVS Quality Program (housekeeping, portering, call centre and linen services) and infection control program implementation at facilities on a regular and ongoing basis to ensure the delivery of services is consistent with required standards and recommends corrective actions.
3. Ensures the sites align with Compass Health & Safety program.
4. Monitors and reports on audit results for the region.
5. Regularly reviews corrective actions with managers to ensure tasks are performed properly and quality of work is maintained at expected levels.
6. Performs client and patient/resident satisfaction surveys.
7. Works proactively in the region by analyzing and trending customer feedback and correlating to service quality scores to identify trends and to then work in conjunction with RDO’s, VP and site operations team to drive the necessary improvements.
8. Conducts follow up audits to ensure correction of deficiencies is satisfactorily completed.
9. Develops training and education materials and tools, delivering to the site management.
10. Performs other assigned duties as needed or directed by the Director of EVS Centre of Excellence.

Qualifications:

1. Minimum Experience of 3 years in management of Environmental Services in a large healthcare or long-term care facility with proven ability to meet or exceed client expectations and QA standards.
2. Minimum experience of 2 years in a training role relevant to Quality Assurance in Environmental Services – able to understand QA principles and practices or equivalent.
3. Experience in a QA leadership role is considered an asset.
4. Experience in Health & Safety is considered an asset.
5. Ability to work independently and manage multiple priorities with minimal supervision, including excellent follow-through skills.
6. Experience in identifying opportunities for continuous improvement; process driven and ability to move forward with improvements.
7. Experience working in a fast-paced environment.
8. Strong written, presentation, and verbal communication skills.
9. Strong computer skills with knowledge of Microsoft Office.
10. Valid driver’s license and driving record in good standing.
11. Certification as a JHSC Member is considered an asset.

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [e-mail] for further information.