Everyday Banking Advisor (English/Mandarin OR English/Cantonese)

TEKsystems; Mississauga; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A major financial institution in Mississauga is seeking an Everyday Banking Advisor. This role involves handling daily inquiries from clients in both English and Mandarin or Cantonese. Successful candidates will have customer service experience, flexibility for shifts, and the ability to work in a hybrid format. Competitive pay ranges from $24.00 to $25.00 per hour.

Qualifications

• 6 months+ of previous call centre or phone-based customer service experience.
• Flexibility to work shift work, including weekends.
• Ability to work on a hybrid schedule.

Responsibilities

• Receive 40-60 inbound calls per shift.
• Handle day-to-day inquiries: everyday banking questions, account openings, etc.
• Respond empathetically to a variety of questions, assisting clients.

Skills

Fluency in English and Mandarin

Customer service skills

Time management

Problem-solving skills

Digital literacy

Job description

Overview

Everyday Banking Advisor (English/Mandarin OR English/Cantonese)

Our client, a Big 5 Bank, is actively looking to hire Everyday Banking Advisors to join their teams in Mississauga, ON. The role is an opportunity to work directly with the bank on a contract basis.

Responsibilities

• Receive 40-60 inbound calls per shift
• Handle day-to-day inquiries: everyday banking questions, account openings, help with changing passwords, charge inquiries on credit cards, etc.
• Respond empathetically to a variety of questions, assist with banking solutions, and resolve client concerns at first point of contact
• Support team performance by helping colleagues meet client needs
• Cultivate and maintain relationships with partners to work as one team
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
• Educate and assist clients with using digital capabilities

Must Haves

• Fluency in English and Mandarin OR English and Cantonese (reading and verbal required). Testing will be administered to assess language skills.
• 6 months+ of previous call centre or phone-based customer service experience with high call volume (40+ per day)
• Flexibility to work shift work, including weekends
• Ability to work on a hybrid schedule (1 day in office per week)
• Proven ability to build rapport and maintain client relationships, preferably in financial or service industries, working independently and as part of a team

Soft Skills

• Ability to work independently with strong time management, organizational and problem-solving skills
• Exceptional client service with the ability to engage clients across multiple channels (e.g., phone, video) in a friendly, professional tone
• Digital literacy across devices (smartphones, tablets, laptops) with strong keyboarding, internet, and multitasking abilities
• Interest in mobile and digital devices with ability to help clients navigate self-serve applications
• Desire to build exceptional client experiences and help clients meet immediate needs and resolve concerns

#TEKbank25

Pay and Benefits

The pay range for this position is $24.00 - $25.00/hr.

Workplace Type

This is a hybrid position in Mississauga, ON.

About TEKsystems and TEKsystems Global Services

Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.