Everyday Banking Advisor 2 - Red Deer North Gaetz Crossing

ATB Financial; Red Deer; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Everyday Banking Advisor 2 to enhance client experiences through exceptional service. In this role, you will be at the forefront of client interactions, ensuring their needs are met with professionalism and care. You will leverage your extensive client service experience to build lasting relationships while utilizing digital tools to streamline the banking process. This role not only offers the chance to impact clients' lives positively but also provides a supportive environment that values inclusivity and personal growth. If you are passionate about client service and eager to contribute to a high-performance culture, this position is perfect for you.

Qualifications

• 5+ years of client service experience required.
• 1-3 years of experience in retail banking preferred.

Responsibilities

• Provide human-centered advice and assistance to clients.
• Build sustainable relationships and trust with clients.

Skills

Client Service Experience

Retail Banking Experience

Lending Products Knowledge

Communication Skills

Digital Tools Proficiency

Education

Post Secondary Degree/Diploma in Finance

Business Administration

Job description

At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID).

Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:

Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.

Thrive together: We want you—the unique, authentic you—to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.

Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.

About the role

This role requires Saturday shifts on a rotating basis.
This role is based out of the North Gaetz Crossing branch, but on occasion may be required to travel to neighbouring branches.

As ATB’s next Everyday Banking Advisor 2, you understand what client-centricity is. When our clients enter the branch, you put them at the centre of everything you do. You take ownership of delivering truly remarkable experiences that set ATB apart in our clients' hearts and minds. You are an effective team member providing outstanding experience directly to all clients in line with the strategy, service standards, vision and values of Everyday Financial Services.

Accountabilities

As an Everyday Banking Advisor, you:

• Spend 80% or more of your day providing human-centred advice and assistance to ATB clients.
• Are intellectually hungry and curious to seek out information that you can then use to provide advice to the client, so the client has what is necessary to make informed decisions.
• Build sustainable deep relationships and trust with clients through open and interactive communication.
• Are professional, responsive and effective at establishing a positive rapport with our clients each and every time.
• Effectively translate information by using the right methods/tools on policies and processes when providing advice to our clients.
• Confidently utilize multiple digital tools and products available in ATB’s digital ecosystem to provide an enhanced client experience.

Skills, experience & requirements

• 5+ years of client service experience
• 1-3 years of relevant experience in the retail banking industry
• Experience with lending products (loans, credit cards, etc.) would be an asset.
• Post Secondary degree/diploma in finance, business administration, or a related field

If the sounds of this role resonates with you, but you don’t yet have experience in a lending or financial services role, consider applying for our Everyday Banking Advisor 1 opportunities. We offer training to get to the Everyday Banking Advisor 2 and 3 levels.

Don’t meet all the requirements on the list?
A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role—but you might not check all the boxes—we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply.

We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation.

What happens next?
If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at [e-mail].

Stay in touch
We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to.