Events Services Manager

Aramark; Ottawa; Hybrid; CAD 65,000 - 75,000; Full time

Job summary

Aramark at Rogers Centre Ottawa seeks an Event Services Manager to be the primary liaison between clients and operations, planning events of various scopes. You will build client relationships, coordinate with contractors, and guide clients through contract terms and policies.

The role focuses on deadlines, budgeting, and ensuring food and beverage goals are met, with responsibilities spanning staffing training, event setup oversight, and cross-team communication.

Qualifications

• College diploma or university degree in hospitality or event management.
• 2–4 years of hotel and convention management/supervisory experience.
• Effective verbal and written communication with clients.
• Attention to deadlines impacting planning and scheduling.
• Ability to manage confidential information.
• Proficient in Microsoft 365 and Adobe.
• Smart Serve certification.
• Clean criminal background check before first day.
• Bilingualism is a strong asset.

Responsibilities

• Build strong relationships with clients and plan events.
• Meet with client groups to plan meetings and events.
• Coordinate activities with service contractors for events.
• Guide clients by interpreting contract provisions and policies.
• Inform clients about deadlines, floor plans, insurance, and details.
• Prepare cost estimates and monitor final billing.
• Ensure department food and beverage sales goals are met or exceeded.
• Communicate requirements to operations and schedule setups.
• Monitor facility set-up and assist in training staff.
• Serve as primary liaison between clients and facility departments.
• Monitor events and follow up on client requests and concerns.
• Attend planning, organization and facility meetings.

Skills

Communication

Leadership

Deadline management

Client liaison

Team coordination

Education

College diploma / university degree in hospitality or event management

Tools

Microsoft 365

Adobe

Job description

This position is based at Rogers Centre Ottawa, located in the heart of downtown Ottawa. Under the Director of Events, this management position is responsible for acting as the primary liaison between clients and the operational teams to plan successful events of various scopes.

Job Responsibilities

The Event Services Manager is responsible for planning all aspects of a client's event including the following:

• Build strong relationships with clients.
• Meets with client groups to plan and organize assigned meetings and/or events.
• Coordinates activities with the various service contractors for assigned meetings and/or events.
• Guides clients in preparation of events by interpreting and explaining contract provisions, policies and procedures.
• Keeps clients informed as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, insurance requirements and other relevant details.
• Prepares cost estimates and monitors final billing.
• Ensures departmental sales goals for food and beverage are met or exceeded.
• Provides clear, concise, and timely communication of detailed requirements to operational departments. Assists in scheduling operational set-ups to fulfill equipment or service needs.
• Monitors and supervises facility set-up when necessary.
• Assists in training event services staff.
• Serves as primary liaison between clients and facility departments.
• Monitors in-house events, maintaining close contact with clients and facility staff to ensure successful events. Follows-up on all client requests and concerns.
• Attends appropriate planning, organization and other event and facility meetings in support of facility operations.
• Uses Momentus and Social Tables software for event planning.
• Know and comply with all ARAMARK and client policies and procedures regarding safety, security and emergencies.

ESSENTIAL FUNCTIONS

• Ability to constantly move about a large facility, which could span several hundred thousand feet, to perform work responsibilities, inspections, client tours, and various meetings
• Ability to constantly identify and rectify hazardous situations in the workplace
• Ability to frequently operate office machinery
• Ability to constantly communicate, verbally and in writing, with clients, component management and ARAMARK staff
• Ability to frequently handle or direct the resolution of managerial matters
• Ability to frequently provide statistical analysis and to constantly utilize information technology to submit statistical and financial reports to component management
• Ability to constantly respond to changing demands from component management, clients, and guests
• Ability to constantly interact with the public
• Ability to frequently work irregular hours, such as days, nights, weekends, and some holidays

Qualifications

• Position requires a college diploma or university degree in hospitality or event management.
• 2-4 years of hotel and convention management/supervisory experience increasing degrees of responsibility attained.
• Ability to communicate effectively, both verbally and in writing, with internal and external clients.
• Understands the importance of accurate, timely information and meets deadlines which affect the ability of others to conduct planning and scheduling work in a timely fashion.
• Ability to write business letters, summaries and reports, using prescribed format and conform to all rules of punctuation, grammar, diction and style.
• Ability to manage competing deadlines.
• Requires management and leadership skills and the ability to work with confidential employee, client and ARAMARK information.
• Proficient in Microsoft 365 and Adobe.
• Must possess or be able to obtain a Smart Serve certificate.
• Clean criminal background check before first day of employment
• Bilingualism is a strong asset

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing -a new challenge, a sense of belonging, or just a great place to work -our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .

The pay range for this position is $65,000.00 - $75,000.00.

Accommodation Statement

Accommodations for job applicants with disabilities are available upon request.