Events Operations Supervisor (Full time, Contract) - Jackson Triggs

Arterra Wines Canada; Niagara-on-the-Lake; On-site; Full time

Job summary

An established industry player is seeking a dedicated Events Operations Coordinator to enhance guest experiences at exciting events. In this role, you'll ensure seamless event execution while fostering a positive team environment. Your responsibilities will include overseeing event operations, delivering exceptional service, and supporting staff development. This dynamic position offers competitive wages, flexible hours, and the opportunity to grow within a vibrant company culture that values diversity and creativity. Join a team that believes in the power of wine to bring people together and make a meaningful impact in the hospitality industry.

Benefits

Competitive wages

Creative incentive programs

Full training

Flexible hours

Qualifications

• 2-3 years of events and hospitality experience required.
• Smart Serve certification is mandatory.

Responsibilities

• Oversee event setup, execution, and closing.
• Deliver exceptional service to guests during events.
• Supervise staff to achieve daily goals.

Skills

Multitasking

Organizational Skills

Problem-Solving

Effective Communication

Math Skills

Wine Knowledge

Education

Post-secondary education

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Job Description:

Who We Are

At Jackson-Triggs, we pride ourselves on being humble, welcoming, and compassionate. As Canada’s most recognized wine brand, we believe wine has the unique power to bring people together. Guided by the mantra, “You are always welcome here,” we embrace diversity, celebrate creative expression, and foster a sense of belonging.

Summary of Position

The Events Operations Coordinator provides friendly, responsive service to create exceptional food and wine experiences for all guests. This role focuses on event operations, ensuring the smooth execution of planned activities, and fostering a positive team environment.

Team members enjoy

• Competitive wages (including language premiums)
• Creative incentive programs
• Full training and exciting long-term career opportunities
• Flexible hours

Duties & Responsibilities

Guest/Event Experience:

• Oversee setup, execution, & closing of events
• Work with Event Management Team in operational planning and execution of events
• Deliver exceptional service to all guests, ensuring a welcoming and memorable experience.
• Assist in daily operations across retail and hospitality spaces to ensure outstanding guest experiences while balancing fiscal objectives.

Leadership & Staff Support:

• Act as Manager-on-Duty, overseeing staff and estate operations during assigned shifts.
• Assist in daily operations of hospitality and event spaces to ensure maximum customer service
• Supervise staff to ensure daily goals are achieved and responsibilities are effectively delegated.
• Create an integrated, motivated, collaborative, and positive work environment.
• Coach and mentor team members, encouraging internal growth and skill development.

Administrative Duties:

• Assist with billing & accounts receivables for internal & private events
• Understanding and operating point-of-sale systems
• Utilize organizational documents and support organizational systems to provide consistency in daily business operations (i.e., floor plans, transfer sheets, etc.).

Qualifications

• Education & Experience:
  • Post-secondary education required.
  • 2–3 years of events and hospitality experience
  • Smart Serve certified
• Skills & Abilities:
  • Proficient in Microsoft Outlook, Word, and Excel.
  • Strong multitasking, organizational, and problem-solving skills.
  • Proven ability to work in a fast-paced environment
  • Effective oral and written communication skills.
  • Ambitious and goal-oriented
  • Strong math skills and business relationship-building abilities.
  • Sound knowledge of wines is essential.
• Availability:
  • 5 days per week during the summer.
  • Saturdays, Sundays, national holidays, and evening shifts year-round.

Our Philosophy
“If you think it can’t be done, just watch us do it.” At Jackson-Triggs, we embrace challenges with determination, value hard work, and prioritize balance. We celebrate the dreamers, the doers, and those who believe in themselves.

Compensation: $20/hour plus gratuities

We are committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs.