Events Manager

Delta Hotels and Resorts®; Sherbrooke; On-site; CAD 52,000 - 65,000; Full time

Benefits offered by this job

Annual bonus program

Flexible work options

Competitive retirement plan & benefits

Marriott travel benefits

Job summary

Delta Hotels Sherbrooke Conference Centre is seeking an Event Manager to prepare all event documentation and coordinate with Sales, property departments, and customers to ensure high-level service throughout pre-event, event, and post-event phases. The role focuses on average-complexity events with opportunities to upsell and enhance offerings.

The position requires a high school diploma or 1–2 years in event management, or a 2-year degree in Hospitality/Business with related experience.

Qualifications

• High school diploma or GED with 1–2 years of experience in event management or related area.
• 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year of experience in event management or related area.

Responsibilities

• Manages event logistics to ensure seamless progress by following procedures and coordinating with staff.
• Greets customers during the event and hands off to Event Operations for execution of details.
• Ensures billing accuracy and reviews final bills with clients before processing.
• Manages group room blocks and meeting spaces for average to large groups.
• Identifies operational challenges and collaborates with staff and customers to solve them.
• Leads pre- and post-event meetings for assigned groups and coordinates with sales and marketing.

Education

High school diploma or GED

2-year degree in Hotel and Restaurant Management

Job description

Additional Information

Programme de bonification annuelle, Options de travail flexibles, Régime de retraite et avantages sociaux compétitifs et Avantages voyages exclusifs Marriott
Job Number26104115
Job CategoryEvent Management
Location2685 Rue King Ouest, Sherbrooke, QC, Canada, J1L 1C1 VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $52,000-$65,000 annuellement
Bonus Eligible: Y

Job Summary

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.

CORE WORK ACTIVITIES

Managing Event Logistics and Operations

• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
• Adheres to all standards, policies, and procedures.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• Manages group room blocks and meeting space for average to large-sized assigned groups.
• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions.
• Uses his/her judgment to integrate current trends in event management and event design.
• Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
• Participates in customer site inspections and assists with the sales process as necessary.
• Performs other duties as assigned to meet business needs.
• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.

Ensuring and Providing Exceptional Customer Service

• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
• Empowers employees to provide excellent customer service.
• Sets a positive example for guest relations.
• Coordinates and communicates event details both verbally and in writing to the customer and property operations.
• Makes presence known to customer at all times during this process.
• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
• Follows up with customer post-event.
• Responds to and handles guest problems and complaints.
• Uses personal judgment and expertise to enhance the customer experience.
• Stays available to solve problems and/or suggest alternatives to previous arrangements.
• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Interacts with guests to obtain feedback on product quality and service levels.
• Ensures hourly employees understand expectations and parameters for event activities.

Leading Event Management Teams

• Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
• Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
• Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

Supporting and Coordinating with the Sales and Marketing Function

• Assists in the sales process and revenue forecasting for customer groups.
• Up-sells products and services throughout the event process.
• Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

Conducting Human Resources Activities

• Reviews comment cards and guest satisfaction results with employees.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
• Assists in the development and implementation of corrective action plans.
• Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
• Works with the property staff and customers to address operational challenges associated with his/her group.
• Performs other duties as assigned to meet business needs.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Notification to Applicants: Delta Hotels Sherbrooke Conference Centre takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [e-mail] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.
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