Events Manager

Marriott Hotels Resorts; Quebec; On-site; CAD 52,000 - 64,000; Full time

Job summary

A leading hospitality company is seeking an Event Manager to oversee event logistics and ensure high-quality customer experiences. The role involves managing all aspects of event planning, coordinating with sales teams, and delivering excellent service to clients. Candidates should have relevant experience in event management and possess strong organizational skills. This position offers a competitive salary and seeks an individual who is passionate about enhancing customer experiences.

Qualifications

• 1-2 years experience in event management or related field.
• High school diploma or GED; or 2-year degree in relevant field.

Responsibilities

• Manage event logistics and operations to ensure seamless execution.
• Deliver excellent customer service throughout event planning and execution.
• Lead pre- and post-event meetings to address group needs and feedback.

Skills

Marketing

Catering

Organizational skills

Hospitality Experience

Management Experience

Event Planning

Project Management

Event Marketing

Leadership Experience

negotiation

Education

High school diploma or GED

2-year degree in Hotel and Restaurant Management or related major

Job description

Responsible for preparing all event documentation and coordinates with Sales property departments and customer to ensure consistent high level service throughout pre-event event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; experienced (1 2 years of experience) in the event management or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; at least 1 year experience in the event management or related professional area required.

CORE WORK ACTIVITIES

Managing Event Logistics and Operations

Ensures that events progress seamlessly by following established procedures collaborating with other employees and ensuring accuracy.

Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.

Adheres to all standards policies and procedures.

Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.

Manages group room blocks and meeting space for average to large-sized assigned groups.

Identifies operational challenges associated with his / her group and determines how to best work with the property staff and customer to solve these challenges and / or develop alternative solutions.

Uses his / her judgment to integrate current trends in event management and event design.

Acts as liaison between field salesperson and customer throughout the event process (pre-event event post-event).

Participates in customer site inspections and assists with the sales process as necessary.

Performs other duties as assigned to meet business needs.

Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planners experience.

Ensuring and Providing Exceptional Customer Service

Delivers excellent customer service throughout the customer experience and encourages the same from other employees.

Empowers employees to provide excellent customer service.

Sets a positive example for guest relations.

Coordinates and communicates event details both verbally and in writing to the customer and property operations.

Makes presence known to customer at all times during this process.

Oversees his / her customer experiences from file turnover through the post event phase until turnover back to sales.

Follows up with customer post-event.

Responds to and handles guest problems and complaints.

Uses personal judgment and expertise to enhance the customer experience.

Stays available to solve problems and / or suggest alternatives to previous arrangements.

Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Interacts with guests to obtain feedback on product quality and service levels.

Ensures hourly employees understand expectations and parameters for event activities.

Leading Event Management Teams

Conducts formal pre- and post-event meetings as required to review / communicate group needs and feedback.

Leads formal pre-event and post-event meetings for average to large-sized assigned groups.

Facilitates various meetings as he / she perceives necessary (Banquet Event Order meeting block review etc).

Supporting and Coordinating with the Sales and Marketing Function

Assists in the sales process and revenue forecasting for customer groups.

Up-sells products and services throughout the event process.

Forecasts group sleeping rooms and event revenue (catering and audio visual) for his / her groups.

Conducting Human Resources Activities

Reviews comment cards and guest satisfaction results with employees.

Observes service behaviors of employees and provides feedback to individuals and / or managers.

Assists in the development and implementation of corrective action plans.

Take initiative to use his / her experience to improve service performance according to his / her evaluation of the issue and resolution.

Works with the property staff and customers to address operational challenges associated with his / her group.

Performs other duties as assigned to meet business needs.

The salary range for this position is $52000 to $64000 annually.

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive people-first are committed to non-discrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.

Notification to Applicants : Delta Hotels Quebec takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting our online application or an interview please call or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Required Experience :

Manager

Key Skills

Marketing,Catering,Organizational skills,Hospitality Experience,Management Experience,HubSpot,Event Planning,Events Management,Project Management,Event Marketing,Leadership Experience,negotiation

Employment Type : Full-Time

Department / Functional Area : Event Management

Experience : years

Vacancy : 1

Yearly Salary Salary : 52000 - 64000

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