Events Coordinator / Service Team Member

Michaels Stores; Niagara Falls; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading creative retailer is seeking an Events Coordinator / Service Team Member to organize events and deliver exceptional customer service in Niagara Falls. The role involves planning children's birthday parties, engaging with clients of all ages, and maintaining store standards. Ideal candidates are energetic, experienced in event coordination, and possess excellent communication skills.

Benefits

Health insurance

Paid time off

Tuition assistance

Employee discounts

Qualifications

• Must have experience working with children and children’s events.
• Energetic and enthusiastic personality required.
• Ability to handle job stress and effectively interact with others.

Responsibilities

• Plan and coordinate events like children's birthday parties.
• Engage with clients to create a fun and creative environment.
• Assist customers in locating products and providing solutions.

Skills

People skills

Event coordination

Communication skills

Organizational skills

Job description

Join to apply for the Events Coordinator / Service Team Member role at Michaels Stores

2 days ago Be among the first 25 applicants

Join to apply for the Events Coordinator / Service Team Member role at Michaels Stores

Store - NIAGARA FALLS, ON

Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop at our store and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver our Brand Promises.

Event Coordination

• Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events.
• Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
• Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
• Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
• Communicate events with clients and store team members.
• Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
• Adjust plans and events based on client’s feedback and needs.
• Create backup or emergency plans to be executed as needed.
• Ensure client satisfaction for scheduled events.
• Uphold the company’s cleanliness and safety standards. Set up, break down, and clean before and after each event.

Customer Experience

• Help customers shop, locate products, and provide them with solutions.
• Provide fast and friendly check out experience.
• Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customer on Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck un-load, stocking and planogram (POGs) processes.
• Complete merchandise recovery and maintenance.
• Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production.
• Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms

Preferred Knowledge / Skills / Abilities

Other duties as assigned

Preferred Type Of Experience The Job Requires

• Energetic and enthusiastic and personality.
• The ability to handle job stress and interact effectively with others, including guests of all ages and co-workers, are essential functions of the job.
• Must have excellent people skills.
• Must have experience working with children and children’s events.
• Must have good communication skills including written, verbal, and nonverbal communication as well as listening skills.
• Must have organizational skills, interpersonal skills, and creative problem-solving skills.
• Retail and / or customer service experience required

Physical Requirements

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
• Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity . As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visitwww.michaels.com

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all c ustomers to create, innovate and be better together.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Part-time

Job function

Job function

Management and Manufacturing

Retail

Referrals increase your chances of interviewing at Michaels Stores by 2x

Sign in to set job alerts for “Event Coordinator” roles.

Buffalo, NY $60,405.80-$70,000.00 16 hours ago

Events and Catering Assistant Manager - Salaried JN -082024-142944

Niagara Falls, NY $16.40-$24.60 22 hours ago

Williamsville, NY $17.00-$20.00 1 week ago

Buffalo, NY $60,000.00-$68,000.00 1 month ago

Williamsville, NY $24.00-$24.00 2 weeks ago

Administrative Assistant, Botanical Gardens & School of Horticulture

Williamsville, NY $20.00-$24.00 3 weeks ago

Retail and Events Marketing Promoter - Buffalo, NY

WorkFlow Coordinator (Graphics, Marketing)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr

Create a job alert for this search