Events Coordinator-2

Michaels; Northwestern Ontario; On-site; CAD 30,000 - 40,000; Part time

Job summary

A leading arts and crafts retailer in Northwestern Ontario seeks an Event Coordinator to manage events such as children's birthday parties and craft classes. The role focuses on delivering excellent customer service, ensuring a fun environment, and effectively managing multiple tasks. Ideal candidates are energetic, possess strong communication skills, and have experience in retail or customer service.

Qualifications

• Experience working with children and managing children's events.
• Ability to interact effectively with guests and co-workers.
• Creative problem-solving skills.

Responsibilities

• Plan and coordinate multiple events, including children’s birthday parties.
• Assist customers with locating products and providing solutions.
• Maintain cleanliness and safety standards during events.

Skills

Energetic, enthusiastic personality

Ability to handle stress

Excellent people skills

Strong communication skills

Organizational skills

Retail and/or customer service experience

Job description

Store - THUNDER BAY, ON

Overview: Plan, coordinate, and facilitate events (including kids' birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by assisting customers with their shopping needs, ensuring a fast and friendly checkout, and completing operational tasks such as truck unloads, merchandise duties, and maintaining store recovery standards to uphold our Brand Promises.

Event Coordination:

• Plan and coordinate multiple events simultaneously, including children’s birthday parties and craft classes.
• Create a fun and creative environment for clients of all ages, from 4 to 94+.
• Demonstrate and instruct craft projects, perform face painting, and other activities.
• Implement party add-ons like goody bags and balloons according to company standards.
• Communicate event details effectively with clients and store team members.
• Handle administrative tasks such as emails, phone calls, and paperwork.
• Adjust plans based on client feedback and needs.
• Create backup or emergency plans as necessary.
• Ensure client satisfaction for all scheduled events.
• Maintain cleanliness and safety standards; set up, break down, and clean after each event.

Customer Experience:

• Assist customers in locating products and providing solutions.
• Offer a quick and friendly checkout experience.
• Engage customers in Rewards program and Private Label Credit Card benefits, including enrollment.
• Educate customers about Voice of Customer (VOC) surveys.
• Support Omni-channel processes like BOPIS and SFS.
• Participate in truck unloads, stocking, and planogram (POG) updates.
• Perform merchandise recovery, store in-stock optimization (SISO), and AD set duties.
• Support shrink and safety programs.
• Follow SOPs and company policies to ensure compliance with laws and standards.
• Interact respectfully with others, promote a positive image, and serve as a role model.
• Cross-train in Custom Framing sales and production.
• Participate in daily store cleanliness activities.

Preferred Skills and Experience:

• Energetic, enthusiastic personality.
• Ability to handle stress and interact effectively with guests and co-workers.
• Excellent people skills.
• Experience working with children and managing children’s events.
• Strong communication skills (written, verbal, nonverbal) and listening skills.
• Organizational, interpersonal, and creative problem-solving skills.
• Retail and/or customer service experience.

Physical Requirements and Work Environment:

• Ability to stand for long periods.
• Ability to move throughout the store, including bending, lifting, reaching, and stretching.
• Ability to lift heavy boxes and access high shelves with ladders.
• Work may include outdoor activities, stockroom work, and working in climate-controlled or non-controlled environments.
• Work hours include nights, weekends, and early mornings.

Applicants must meet legal requirements in Canada. Michaels is committed to diversity and equal opportunity employment.